Interesting experience tonight booking Radiance. (YOLO moment).
It's a 2019 cruise and I wanted something refundable so I emailed my usual TA. I received a bounce saying she is out of the office and I was interested in a specific cabin so I called Royal direct, given that the website doesn't offer refundable anymore. I booked direct it, refundable and paid the $450 deposit.
Had I fully read the bounce email from my usual TA I would have seen she was actually working tonight which I l