I'm sharing my experience to advise the aftermath of the Black Friday System Malfunction. As RCL is realizing their errors, they're reaching out to customers to correct "their accounting".
A Senior Manager at Royal Caribbean shared there was a major accounting error on Royal Caribbean's part during the Black Friday Sale calling it a "System Malfunction". It seems when a package was purchased from the cruise planner then later canceled, the money was refunded, however RCL advised the re