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Recap - Enchantment OTS 3 Night Bahamas 9/21/18


twangster

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I'm writing this, or starting to write this on the last night of the cruise.   

Itinerary - Port Canaveral, Nassau, Cococay, Port Canaveral

Flying to Florida I wouldn't normally do a 3 night cruise but this is the second leg of a side-2-side (like a back-2-back but cruise one ship then changing ships). I came off Mariner on Friday, rented a car in Miami and drove up the coast to Port Canaveral to jump on Enchantment the same day.  I'll write up a recap blog on Mariner next week - got some pictures to go through for that one.

The drive from Miami to Port Canaveral was easy enough and cost me a $32 rental car, $15 in gas and $6.19 in tolls.  Not bad for a 183 mile transfer.  I took an $8 Lyft ride from Mariner to the Hertz office downtown Miami.  Having a car allowed me to stop at a Target and replenish my sunscreen supply and pick up a few other things on the way.  In Canaveral, the Hertz drop off location is approximately one mile from the cruise terminal and they offer a free shuttle to the ship. 

My day started departing Mariner at 7am.  By 7:15am I was at the curb in Port Miami but had to wait a few minutes for a Lyft car to reach me.  By 7:37am I was at the Miami Hertz office and shortly after on my way towards Enchantment.  Fortunately I have a Sunpass toll transponder from a past life closer to Florida.  This allowed me to cruise up the toll roads bypassing some heavy traffic on I-95.  After my stop in Target and fueling up the rental car I was waiting for the Hertz shuttle to the ship by 11:40am.   

Boarding had already commenced so I had no delays in the cruise terminal and with that I was on board Enchantment by noon.  Walking through the Centrum I inquired how much the drink package would be with my diamond plus discount.  $224 on board price became $156.  After 4 nights on Mariner without a drink package I was tired of the diamond happy hour drink menu so in the spur of the moment I bought it.  YOLO.  It's a 3 night cruise over the weekend so why not? 

Quick lunch in the Windjammer and I headed up to the Viking Crown lounge to wait for cabins to be ready and get some work done while I waited.  

At 1:35pm cabins were ready.  As I walked through the elevator lobby on deck 7 I spotted my bag on top of a luggage cart so I grabbed it and made my way all the aft to my aft facing junior suite.   

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9 hours ago, twangster said:

I'm writing this, or starting to write this on the last night of the cruise.   

Itinerary - Port Canaveral, Nassau, Cococay, Port Canaveral

Flying to Florida I wouldn't normally do a 3 night cruise but this is the second leg of a side-2-side (like a back-2-back but cruise one ship then changing ships). I came off Mariner on Friday, rented a car in Miami and drove up the coast to Port Canaveral to jump on Enchantment the same day.  I'll write up a recap blog on Mariner next week - got some pictures to go through for that one.

The drive from Miami to Port Canaveral was easy enough and cost me a $32 rental car, $15 in gas and $6.19 in tolls.  Not bad for a 183 mile transfer.  I took an $8 Lyft ride from Mariner to the Hertz office downtown Miami.  Having a car allowed me to stop at a Target and replenish my sunscreen supply and pick up a few other things on the way.  In Canaveral, the Hertz drop off location is approximately one mile from the cruise terminal and they offer a free shuttle to the ship. 

My day started departing Mariner at 7am.  By 7:15am I was at the curb in Port Miami but had to wait a few minutes for a Lyft car to reach me.  By 7:37am I was at the Miami Hertz office and shortly after on my way towards Enchantment.  Fortunately I have a Sunpass toll transponder from a past life closer to Florida.  This allowed me to cruise up the toll roads bypassing some heavy traffic on I-95.  After my stop in Target and fueling up the rental car I was waiting for the Hertz shuttle to the ship by 11:40am.   

Boarding had already commenced so I had no delays in the cruise terminal and with that I was on board Enchantment by noon.  Walking through the Centrum I inquired how much the drink package would be with my diamond plus discount.  $224 on board price became $156.  After 4 nights on Mariner without a drink package I was tired of the diamond happy hour drink menu so in the spur of the moment I bought it.  YOLO.  It's a 3 night cruise over the weekend so why not? 

Quick lunch in the Windjammer and I headed up to the Viking Crown lounge to wait for cabins to be ready and get some work done while I waited.  

At 1:35pm cabins were ready.  As I walked through the elevator lobby on deck 7 I spotted my bag on top of a luggage cart so I grabbed it and made my way all the aft to my aft facing junior suite.   

Well done in getting up the coast ..... That Sunpass can be a lifesaver ....... 

We do the same thing if we see our luggage on the rack ....For two reasons 1)  We get our luggage now  2)  The Cabin Stewards work hard as it is, if we can take a little of the load off by removing a few pieces of luggage, we're going to.

 

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11 hours ago, twangster said:

After 4 nights on Mariner without a drink package I was tired of the diamond happy hour drink menu so in the spur of the moment I bought it.  YOLO.  It's a 3 night cruise over the weekend so why not? 

I know that "struggle" quite well #TeamDrinkPackageAgain

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1 hour ago, monctonguy said:

Always wondered about the option of driving from Fll/Mia area to PC to do a cruise....sounds like its doable(although I wouldn't have a sunpass transponder but)

On most toll roads they have pay lanes.  Slows you down slightly where the Sunpass transponder allows you keep moving faster in dedicated lanes.  

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3 hours ago, twangster said:

Galveston I believe.  

@twangster I Am Sad To See The Enchantment Leave And Go To Galveston Finally ………………… But I Am Glad To See The Mariner Come To My Home Port So To Say Good By To The  Enchantment I Will Post A Photo From The Book Of Where The Enchantment Was To Be Last Year. 

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Thanks @twangster

FlowBro Ty

 

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Muster time.  

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I was in 12.  

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Muster took a long time.  After the signal it was 14 minutes before they started making announcements from the bridge in English then Spanish.  Seemed to go on for ever.

Soon after sail away.  

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Some random photos as I walked around.

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On Grandeur Izumi is located where the Concierge Lounge is on Enchantment.

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This bridge over the pool deck area is unique to Enchantment and a result of the stretching process when they cut her in half and added a new section in the middle.

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My Time Dinner

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Wine list:

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On Enchantment the available wait staff and escorts lined up to welcome everyone night after night.

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One of the better Prime Rib cuts I've had in the MDR plus horseradish was served immediately without having to ask for it.

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Cheesecake for dessert.

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Service was great and friendly.

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Back to my cabin to shower and since it was a sea day morning I thought I'd knock off a couple hours of work.

I had noticed some odor in the bathroom but wrote it off to the older ship.  As I was showering the smell got really bad.  I pulled back the shower curtain and discovered raw sewage had filled the bathroom and was flowing out the door onto the carpet in the cabin.  I'll spare you the photos but take my word - it was nasty.

I had no choice but to walk through it out of the shower to get dressed and call maintenance.  After 30 minutes and with my cabin wreaking of it I went upstairs to the Concierge Lounge hoping they might be able to motivate someone to come soon rather than later.    

I hung around the Concierge Lounge for a while before venturing down to see what progress they made.  Joseph my cabin attendant was washing the bathroom out with sanitizer.  I pointed out the carpet was wet and needed to be cleaned or replaced so he made a call.  This resulted in a fan being positioned to dry it.

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I couldn't get any explanation what was done to resolve the issue other than "the plumbers were here".  

The fan pushed a lot of air and between the noise and the thought of it moving air laced with sewage around the cabin I gave up on getting any work done so i left.  Joseph gave me the phone number for the deck supervisor who told me no other cabins were available.  I figured if it happened once and they didn't really do anything but clean it up, it could happen again.  

When I pushed this I was offered a Junior Suite midship but only after noon since that guest experienced the same thing and was so disgusted they decided to leave the ship in Nassau.  With our arrival still a few hours away they could move me there after noon.  

When I booked the aft facing Junior Suite it was about $85 more than side facing JS.  I hadn't been in my cabin for 24 hours yet so I asked if there would be any compensation for moving to a cheaper (albeit still a JS) cabin.  That's when the wheels really fell off their response.

Apparently this is becoming common place on Enchantment so they frown on any compensation.  "It's nothing, we cleaned it up, why compensation?" I was asked.  I pointed out that the aft facing cabin was a premium price over the side facing equivalent.  "You asked to move, we are offering to move you, that is enough".  So I pointed out they were offering to move me to a cabin that had the same issue.  "We cleaned it up, it's fine, but you want to move so we are offering to move you".

So my choices were to pack everything up and lose my aft view or stay in place. I told them I'd let them know.

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I wasn't happy with my choices but didn't want to dwell on this.  I have been looking forward to my excursion and didn't want to ruin the whole day.  Soon enough I noticed a pilot boat behind us and realized we were approaching Nassau.

The most photographed lighthouse in the Bahamas:

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We were the last ship in with five other ships already in place.  A familiar shape grew larger as we backed into our slip.

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Empress looked really good and I was glad to see her.  I had just sailed her at the end of August and a part of me wanted to be back on her instead of Enchantment.

It was hot outside.  Very hot.  My excursion that I planned privately didn't start until 2pm so I found some beverage to drown my sorrow and grabbed some lunch.

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My excursion today would be with Jetline Simulation of Nassau.  They have a 737NG simulator that professional pilots or pilots in training can book to practice, or the average guy on the street like myself can book it.  

I learned of this excursion from @CruisingKat(Kathy) a few weeks prior when her and her husband went there.  Since I have long been an aviation enthusiast I knew I had to try this.  

I was actually supposed to do this on Tuesday when I stopped in Nassau on Mariner.  They called on Sunday afternoon to let me know a bulb in a projector blew and the three replacements they had on hand all didn't work.  I have a projector at home and had the same issue happen to me.  They too had bought the spare bulbs on Amazon.  Bad idea.  We chatted for a bit about the issue.  Being in Nassau it wasn't like they go down the street and find this unique bulb so they had to cancel my Tuesday session but they were certain it would be operational for Saturday and my visit on Enchantment.  

They were very apologetic but since it has happened to me and since I was coming back a few days later, I told them 'no problem mon'.

They are located in "The Pointe" right beside the British Colonial Hilton.  That's about a 10 minute walk from the ship.

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They have a database of something like 25,000 airports they can load up.  We talked through several options and I decided on a Denver departure and landing, followed by Toronto with a sightseeing 'flight' around the CN Tower, He recommended Kai Tak in Hong Kong - a legendary airport since closed when a new airport was built but it's well known for it's wild approach and landing through high rise buildings.  My last flight would be a take of from St. Thomas with a landing in St. Maarten.

The first flight was from the gate in Denver where we were pushed back from the gate with a tug, went through engine start and taxiing followed by the take off, circling around in a somewhat standard pattern and landing back at Denver.  

With each flight I became more comfortable with handling the plane and landing it.  Take off was easy, landing is tricky.  On subsequent flights he programmed us to start on the runway ready to power up to full thrust and take off to save time.  It takes a minute or so to load and then like magic you are sitting on a runway ready to apply throttles and get going.  

By the time we took off in St. Thomas, climbed to 9,000 feet and flew over to St. Maarten I greased the landing and nailed it near perfectly, with a lot of help from Ryan my instructor who took control of the throttles so I could focus on flying the plane.  In a flash my 90 minute session was over.


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The 737NG or 737-800 is used by many airlines including Southwest, United and Delta.  Tonight I flew home to Denver on a 737-800 and a quick peek inside the cockpit as I was deplaning was all it took to find the fuel pump switches I used during engine start in the simulator among other similarities.   

They offer a discount to cruise ship passengers so make sure you ask about that.  

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Back on board and excited from the rush of 'flying' a 737 I quickly consumed a frozen drinks after the walk in hot Nassau sun back to the ship before changing into long pants and a dressy shirt then heading up to the Concierge Lounge.  I had the drink package so i didn't need to visit the lounge but it was formal night and I had some time to kill before my MTD reservation so why not take in the views from up there?  It really is a nice lounge.  

Not long after the concierge was making her way around talking to guests and she sat down next to me.  I was mostly over the sewage issue and ready to let it go still high from my excursion but she approached it like I was out of line and she couldn't comprehend why I had been upset by it in the first place.  Seriously?  She was going on the offensive when I was all but over it?  Sorry but I don't find it acceptable that I should have to walk through sewage in a suite no less (even just a JS).

To be honest, she really pissed me off and I politely and in a calm voice told her I do not find the situation or the way it has been handled to be satisfactory.   The look on her face said it all, like I had made up the whole thing.  With a new look of disdain on her face I told her I was going to cancel some cruises from it and so I did.  Ten in all.  Just saved myself over $20,000 not to mention airfare and other related charges.  

Earlier in the day and what had led me to getting over it was asking myself if I was being too much of a snowflake.    I wasn't harmed by it.  I didn't let it ruin my cruise or even the day.  I had an awesome excursion.  Despite that, the fresh salt in the wound and a couple of drinks was all it took for full snowflake mode to kick in and in hindsight i did let it get to me too much.  Damage done though and I looked her in the eye and told her because of this I am cancelling ten cruises.  

With that I headed off to dinner, internally fuming a bit.  

The dining staff were right on their game again with excellent service.  I was not going to take this out on them so I put it behind me for the moment and enjoyed dinner.  I wasn't in the mood to promote Royal Caribbean or take nice pictures and post them so no dinner shots and I abandoned plans to take night photos of the ship in port since we were staying until 11:30pm.  Basically my creative spirit had been zapped and I left my good camera in the safe.  

You tell me - is sewage bubbling up into your cabin a 'nothing' event that we all should just accept?

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2 hours ago, twangster said:

You tell me - is sewage bubbling up into your cabin a 'nothing' event that we all should just accept?

How completely awful!  You sir, handled it way better than I would have.  Old ship or not, that is completely unacceptable.  I am in awe at how you did not let it ruin your day in Nassau.  

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I would be upset as well...and for them to think or imply that you were out of line to raise the issue is crazy......I would have made much more a of a "stink", pardon the pun, about the sewage for sure.

 

I know things/accidents happen...its not their fault BUT they should be taking care of things...it does affect a short 3 day vacation if you cant use your room for half a day or whatever..not to mention how disgusting this kind of an issue would be!

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First off, I agree with you. I'd be upset about this. We work hard for our money and this can take you right out of vacation mode.

Second - I'm a little more than shocked with the customer service you've mentioned. EVEN IF they give you no compensation (stupid on their part) they should never make you feel like you are in the wrong.

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3 hours ago, twangster said:

You tell me - is sewage bubbling up into your cabin a 'nothing' event that we all should just accept?

 

Wow... that is completely and utterly unacceptable!  The biggest salt in the wound is the fact that they feel like you were blowing this out of proportion.  I understand your position of not wanting to let this ruin your cruise... you have to make the most of it, but their response is just awful.  Please keep moving this up the chain - I feel like that once corporate knows how much business they just lost, I would HOPE that they do whatever they can to make this right.  I'm sorry that happened to you bud - I really enjoy your live blogs, and this just made me sad.

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After settling down over dinner I was determined to follow through and wrote a couple emails to two different agencies instructing them to cancel a selection of cruises.  With that complete I wasn't going to let this ruin the rest of the cruise.  Time to get back into the present and move forward.  

The pool deck was alive like a dance club with full on lighting effects and chest pounding music.  There was a good amount of fun happening and Enchantment was turning into quite the party boat.  It was down to us and the Carnival Victory with all other ships having slipped out of port already.  I know Carnival is supposed to be the party boat but on this night she was quite dead with just a movie playing on her pool deck while Enchantment rocked it out.

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A picture doesn't capture the dance party very well so here is a video,

The Viking Crown Lounge had it's own party going on with it's own music.  

 

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I awoke while we were still under power approaching Cococay.  

One thing I had noticed walking around Enchantment is how they were letting the handrails go.  With the sun of the Caribbean beating down day after day the handrails on a ship are constant maintenance.  Even a brand new ship will have to deal with this and on virtually all ships I've sailed it is not unusual to see signs warning of fresh varnish and painting constantly going on around the ship to combat the corrosive salt air and powerful sun.  That is absent on Enchantment.

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I've never seen any ship this badly neglected.

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In places bare metal lay exposed.  It occurred to me they've got to be getting ready to sell this ship.   Why else would you let maintenance go?

I often use railings and their curvy features to my wide angle shots but in many places I noticed this trend of thinning varnish and bare wood showing through in places.

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4 hours ago, twangster said:

You tell me - is sewage bubbling up into your cabin a 'nothing' event that we all should just accept?

Absolutely not! I can't imagine how disgusting and awful that must have been, and I'm incredibly impressed that you didn't totally lose your... um, spit... over that when the concierge pulled that attitude with you! And to only offer you a room that literally just had the exact same issue?!?!?

I'm really sorry that you ended up canceling 10 cruises over that, as it sounds like when you had some time to cool off and think about it you were regretting that decision a bit; but at the same time, as you pointed out that's over $20k that Royal just lost out on, from a single passenger, plus all the ancillary revenue they lost from drink package / internet / excursion purchases over those 10 cruises. That's not small potatoes, and I sincerely hope that after raising this with whoever up the chain, even all the way to corporate HQ in Miami, that your complaint will be properly recognized and the awful treatment you got on board remedied in some meaningful way.

And clearly, the staff on that ship needs some serious retraining!

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After a Windjammer breakfast I was in my cabin getting ready to tender to Cococay when the deck supervisor knocked on my door.  She asked to enter and closed the door behind her (didn't want other guests hearing I guess).  Thats a bit unusual, normally crew are trained to stay out cabins.   

She apologized and said she had been trying to get a hold of me all day the day before.  She offered me a choice since I stayed in the room.  $50 OBC or 25% FCC based on the cruise fare (minus port fees and taxes) of this cruise.   I'm assuming the concierge had validated I have over 20 cruises booked so with a guest cancelling a large number of cruises and travel agents complaining about it (they lose their commission) this was bound to get some visibility.  The first was non-refundable OBC and the second amounted to around a $200 FCC.  

One thing i learned, if you change cabins, that's it, end of story.  That is your compensation.  

No explanation of the issue was offered, what was found, what they did to fix it, they were covering themselves to lay the paper trail that something had been offered to this guest.  

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5 hours ago, twangster said:

My excursion today would be with Jetline Simulation of Nassau.  They have a 737NG simulator that professional pilots or pilots in training can book to practice, or the average guy on the street like myself can book it.  

I guess I must have missed Kat's review as this is the first time I've heard about it.  Since Dan is an old Marine Corps jet pilot I think he might enjoy this !!  I never get off the ship in Nassau anymore but this might be something we both would enjoy (I've never "flown" with him !).  Do you mind if I ask how much it cost ?  We'll be in Nassau (twice in a B2B) in Feb. on Anthem.  I will put this on our itin !!

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Day 3 - Cococay

In my scope I mentioned that Enchantment has O3b satellite internet.  

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If the lack of 'Speedcast' as the service provider wasn't enough, the ping times in sub-300ms time was a dead give away.  This is a good thing, more ships need O3b.  

The balcony on this cabin is really nice (even if the railing could use a new coat of varnish).

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1 minute ago, WAAAYTOOO said:

I guess I must have missed Kat's review as this is the first time I've heard about it.  Since Dan is an old Marine Corps jet pilot I think he might enjoy this !!  I never get off the ship in Nassau anymore but this might be something we both would enjoy (I've never "flown" with him !).  Do you mind if I ask how much it cost ?  We'll be in Nassau (twice in a B2B) in Feb. on Anthem.  I will put this on our itin !!

Thank you for your service.

They have various packages. 

http://jetlinesimulationbahamas.com/flight-packages/

The website rate for 90 minutes is $190.  The cruise ship rate was $145.  That is only charged after it's complete, no deposit required at booking.

The simulator has four airline style seats immediately behind the pilot and co-pilot positions so observers can take in this unique opportunity right from the cockpit.

Most of my communication was by email.  The 'Book Now" buttons on the web site don't work.

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Thanks for the information.  I will contact them in the next few weeks.  It sounds like a hoot.

Regarding your unfortunate experience with the oozing shower....I don't think I have heard of a very bad situation handled any more poorly (on the part of the cruiseline) than yours.  I don't know why, but the oft-spoken proclamation, "This is going to hurt me more than it hurts you" comes to mind (cancelling 10 cruises <shudder>).  I certainly hope that you get a remedy even closely equivalent to what you sacrificed.  Their reaction and behaviors were completely unacceptable.  Sorry you had to suffer for them.

I have never sailed on Enchantment - something that I have regretted....right up until today.  Now, not sure I will bother.

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One benefit of visiting Cococay from a small ship is the easy tendering process.  

I had just been to Cococay on Mariner on Thursday and on that occasion I did the certified scuba dive.  After the dive on Thursday I was in the area near the floating bar wandering around in knee deep water with my camera.  A beach assistant called me over and told to watch for various marine life including lemon sharks.  They aren't a threat and will swim around you as you walk the sandbars.  With tide just switching and starting to come in that was apparently good time to see them.  

With that fresh in memory from my Mariner visit I decided to make this a snorkel day at Coccocay.  I had my own gear from diving so it made for a cheap day.  

I found a lounger in the second row in the shade of a palm tree and claimed it as mine.  With a small ship like Enchantment there were a ton of loungers available so that wasn't an issue.  Tide was still going out which isn't typically great shark timing according to a lifeguard I asked but you never know.  So off I went.

It didn't take long to find one.  At first I though I was walking towards a submerged rock in two feet of water.  The rock kept moving away.  Hmmm.

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I donned my mask and laid down in just enough water depth to snorkel and saw my quest.

There were also the occasional jelly.

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I wasn't the only one.  Several other people were walking around in the knee water and seeing them.

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There were at least three or four swimming and occasionally resting in place until a human scared them them into motion.  The closest I got was maybe four or five feet.  The super wide-angle GoPro lens makes it look so far away.  It was pretty cool.  

I also spotted a stingray.  

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Like the sharks they were quick to move on when approached.  

Since I was in the neighborhood it was only appropriate to stop at the watering hole.  

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From the floating bar this is the general area where I was 'sharking'.

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While at Cococay bar service is done by ship bartenders.  Supplies come from the ship. 

While visiting on Empress a few weeks ago, the floating bar had a very limited menu and only one bartender.  No frozen drinks, no CocoLoco, basic mixers and cranberry juice.  Everything was paper tickets. 

On Enchantment they had a much a much better bar menu and they had brought a point of sale terminal operating in offline mode that could swipe cards and provide a standard printed receipt.  A laminated bar menu was available. Cocoloco was available from a cooler (no blender on the floating bar to make other frozen drinks).  In a different cooler they had pre-made jugs of Bahama Mama, Margarita mix, etc.  Liquor was added at they poured the drink it so virgin versions are available for those who don't want alcohol.  

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Since I had the drink package...

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I let this wear off a bit before heading to the 'official' snorkeling area closer to the action of Cococay.

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Sure hope we do not run into this problem in November, being our first cruise ever and not having any future ones currently booked. It scares us that they seem to be just neglecting general maintenance and just slapping band aids on the ship to keep it limping along. For a staff member to imply anything such as just deal with it is completely unacceptable.

We scraped and saved for several years for this and don't want to live even for a short time is raw sewage.

Having owned a flooring company I can tell you any carpet that has had sewage soak in holds it in underneath and most times even shampooing does not completely get it out. 

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18 minutes ago, WAAAYTOOO said:

I have never sailed on Enchantment - something that I have regretted....right up until today.  Now, not sure I will bother.

I'm glad this was only a 3 night. That helped me get through this.  Check box completed.  Right or wrong it left a bad taste in my mouth for Vision and Rhapsody.  I know they want to sell these ships and those were the first two cancellations I made.  I once had a quest to sail all ships in the fleet.  Silly Twangster.  Forget that.  I'll stick to the newly AMPED ships and newer ships after this. 

I didn't have these issues on Grandeur so it may be unfair to paint all Vision class ships with my Enchantment brush but I'm going for the sure thing in the future and not risking vacation time or money.

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6 minutes ago, ZOKUEL said:

Sure hope we do not run into this problem in November, being our first cruise ever and not having any future ones currently booked. It scares us that they seem to be just neglecting general maintenance and just slapping band aids on the ship to keep it limping along. For a staff member to imply anything such as just deal with it is completely unacceptable.

We scraped and saved for several years for this and don't want to live even for a short time is raw sewage.

Having owned a flooring company I can tell you any carpet that has had sewage soak in holds it in underneath and most times even shampooing does not completely get it out. 

Had I not encountered the sewage issue, the other things are minor in the bigger picture.  The regular crew (dining, bar, security, cruise director staff, etc) were all on point and excellent.  No issues with MDR food and I ate there every night.

At one point I had decided not to blog this cruise at all.  However I decided that every story, good or bad needs to be told.  I doubt very many of the other 2,500 guests had my issue.  Most people boarded, partied and went home oblivious to anything that happened to me.   

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4 hours ago, twangster said:

After a Windjammer breakfast I was in my cabin getting ready to tender to Cococay when the deck supervisor knocked on my door.  She asked to enter and closed the door behind her (didn't want other guests hearing I guess).  Thats a bit unusual, normally crew are trained to stay out cabins.   

She apologized and said she had been trying to get a hold of me all day the day before.  She offered me a choice since I stayed in the room.  $50 OBC or 25% FCC based on the cruise fare (minus port fees and taxes) of this cruise.   I'm assuming the concierge had validated I have over 20 cruises booked so with a guest cancelling a large number of cruises and travel agents complaining about it (they lose their commission) this was bound to get some visibility.  The first was non-refundable OBC and the second amounted to around a $200 FCC.  

One thing i learned, if you change cabins, that's it, end of story.  That is your compensation.  

No explanation of the issue was offered, what was found, what they did to fix it, they were covering themselves to lay the paper trail that something had been offered to this guest.  

Unfortunately, this was our experience on Enchanment from many years ago. We had cruised on her many times and I noticed how the crew were horrific. After the third cruise on her, I complained, I also voiced my disdain through their survey. Once you get off a cruise and get home, you seem to forget and find yourself booking another cruise on the same ship, kinda like child birth! Haha! So, we tried Enchanment again! This time the crew seemed to bend over backwards to help, very polite and always ready to please! Shocked! I don’t know what happened, New Captain, new crew!? But, we were pleased that things had changed! Fortunately, we moved onto bigger boats and have never looked back! Something like raw sewage should never be taken lightly, the ramifications of disease, is the number one thought! They threw you a bone, to make this situation go away! This is unhealthy and shouldn’t be happening so frequently! But, good for you for the way you handled it! Glad it didn’t ruin your vacation! 

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