messing7 Posted September 12, 2018 Report Share Posted September 12, 2018 For Royal Caribbean having some of the most high tech ships and all... I can't believe how terrible their website is when trying to use it after you booking a cruise.... this should be a priority.. just frustrated .... WHStoneman, Mljstr and 4ensic 2 1 Quote Link to comment Share on other sites More sharing options...
accio7 Posted September 12, 2018 Report Share Posted September 12, 2018 As someone who works in tech support, my recommendation would be to clear the cache and then close, re-open your browser. (This applies to both desktop, mobile browsing.) Have had several issues with their website over the past year and this appeared to have worked. Let us know if you have any questions. Quote Link to comment Share on other sites More sharing options...
messing7 Posted September 12, 2018 Author Report Share Posted September 12, 2018 Thanks for the response, But you should not have to keep cleaning your computer cache every time you want to do something on your account. No other website, bank, store, cruise liner that I've used has this kind of issue. If it were one person having an issue then computer issue.. but reading forum.... website issue. Heck you have call just to get an email to see your cruise order info..this should be on your account info online, just one example . 4ensic 1 Quote Link to comment Share on other sites More sharing options...
Oliver Posted September 12, 2018 Report Share Posted September 12, 2018 It is indeed a terrible website. No descriptions on individual cabin types, or cabin pictures, or virtual tours. It really surprises me as they want to cater to millennials. Thankfully once you get on board, it’s a great experience Quote Link to comment Share on other sites More sharing options...
tiny260 Posted September 12, 2018 Report Share Posted September 12, 2018 I used to have this problem all of the time, I switched to Chrome and then went Incognito mode and have not had any issues since. IE 11 is what most of the issues are, but you are correct, their web site should be more compatible. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
4ensic Posted September 12, 2018 Report Share Posted September 12, 2018 Let's face it, if your browser renders Google/Gmail, Amazon, and other sites in your Favorites, the problem isn't your browser - it's Royal. Their contractor delivered an unusable site and we're jumping through hoops to adapt to it. Royal understands $$. If you try to book something through their site and it doesn't work, call Royal. Let them know you've tried the site and it failed, so you need to complete the transaction over the phone. It costs money to hire call center personnel through an agency, even in Belize or Manila. A lot more than having a working website. If Royal figures out that their customer support costs are spiking and the commonality in the calls is that customers say that they tried to do it on the site first, (teleworkers transcribe quite a bit of your conversation), they'll have a choice - either fix the site or hire more workers. Mljstr 1 Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted September 12, 2018 Report Share Posted September 12, 2018 53 minutes ago, tiny260 said: I used to have this problem all of the time, I switched to Chrome and then went Incognito mode and have not had any issues since. IE 11 is what most of the issues are, but you are correct, their web site should be more compatible. For some reason, IE is the only browser that I can go through the entire online check-in process with. Other browsers it will not complete the onboard expense account and take the security photo. Quote Link to comment Share on other sites More sharing options...
KathyC Posted September 12, 2018 Report Share Posted September 12, 2018 1 hour ago, jurrjurr said: For some reason, IE is the only browser that I can go through the entire online check-in process with. Other browsers it will not complete the onboard expense account and take the security photo. I can only do it in Firefox! I do it all but the credit card in Chrome, log out, then log into Firefox to put in the credit card. Then back to Chrome to finish. Chrome will not let me check the box after scrolling through the agreement. But Firefox will. So weird. Quote Link to comment Share on other sites More sharing options...
accio7 Posted September 13, 2018 Report Share Posted September 13, 2018 17 hours ago, jurrjurr said: For some reason, IE is the only browser that I can go through the entire online check-in process with. Other browsers it will not complete the onboard expense account and take the security photo. I checked in to my upcoming cruise on Adventure this past weekend through Safari on my iPad and iPhone with no issues whatsoever. Just checked now and was able to access SetSail Pass through Chrome on my work PC. Quote Link to comment Share on other sites More sharing options...
DDBright Posted September 13, 2018 Report Share Posted September 13, 2018 Also VERY frustrated. Have cleared all caches, restarted browsers. Cruise planner worked yesterday in Safari and then shut down. Went into Chrome incognito, worked once, this morning won't let me in. Calling tech support but don't have high hopes. grrrr. Quote Link to comment Share on other sites More sharing options...
Rob Lovell Posted September 15, 2018 Report Share Posted September 15, 2018 I have found that if I go on the RC website during off-hours (4:30 - 5 AM) it seems to work better. So maybe the server(s) where their website is housed is not up to handling the amount of traffic that is on the site sometimes. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
whenismynextcruise Posted September 15, 2018 Report Share Posted September 15, 2018 I hops this in on thread but why cant I find what I paid for an upcoming cruise on the website? Stupidly I somehow lost the email confirm. I am ok with that because I was good with the price I paid at the time. But as it nears time to board I was looking to see what upgrades might be available if I rebook but without the original price to refer to I am at a loss. Quote Link to comment Share on other sites More sharing options...
Mljstr Posted September 15, 2018 Report Share Posted September 15, 2018 That is no longer available. You HAVE to call and ask for an email updated receipt. Stupid isn't it????? Just now, whenismynextcruise said: I hops this in on thread but why cant I find what I paid for an upcoming cruise on the website? Stupidly I somehow lost the email confirm. I am ok with that because I was good with the price I paid at the time. But as it nears time to board I was looking to see what upgrades might be available if I rebook but without the original price to refer to I am at a loss. Quote Link to comment Share on other sites More sharing options...
whenismynextcruise Posted September 18, 2018 Report Share Posted September 18, 2018 Thanks @Mljstr and yes that is really stupid. I kindly told the rep when I called that this is a ridiculous policy Quote Link to comment Share on other sites More sharing options...
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