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Cancelled Cruise Update

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So you dropped the cruise and are going to Universal? I guess there were no ports with ships and airfares that worked! I know your travel agent would have found you something if it were possible. 😞 Good luck and enjoy the trip with your children while they will still travel with you,😋

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48 minutes ago, alamode123 said:

Sharla and Annette at MEI have gone above and beyond and have gotten a vacation that at least I am happy with and at no extra cost to me. My daughters need some convincing, but I have 8 months to do so.

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 

I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

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3 hours ago, alamode123 said:

Sharla and Annette at MEI have gone above and beyond and have gotten a vacation that at least I am happy with and at no extra cost to me. My daughters need some convincing, but I have 8 months to do so.

Were you able to find another Royal cruise? I am so sorry this happened!

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All’s well that ends well. Put this in your journal of travel horror stories. We all have them. Some day it will bring a smile to your face and your girls can recall how crazy you were!  Bon voyage!!

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As I've thought about this and in particular your last sentence in reference to your daughters accepting this:

I can safely predict that won't be an issue.  

You have displayed great patience and resolve as this has played out.  Sure at moments it has gotten to you, and how couldn't it?  In the end you let it play out, maintained faith in Sharla and MEI Travel and worked towards a resolution.  That is commendable.

Our children watch and learn from us in subtle ways none of us appreciate from their early years to later in life.  My kids have endured flat tires, locked up brake calipers, hotels that didn't come close to the brochure, flights delays, lost luggage, pets pass and so on.  It didn't take me long to learn that their reaction mirrored my own during life's challenging moments.

This is a process for them too but I'm confident you will find they handle it with as much grace as you have despite how frustrating it has been.    After all, they learned that from you.  

 

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3 hours ago, AnnetteJackson said:

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 

I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

Thanks again Annette (and Sharla). Couldn't be happier. Thanks for the over the top help.

1 hour ago, twangster said:

As I've thought about this and in particular your last sentence in reference to your daughters accepting this:

I can safely predict that won't be an issue.  

You have displayed great patience and resolve as this has played out.  Sure at moments it has gotten to you, and how couldn't it?  In the end you let it play out, maintained faith in Sharla and MEI Travel and worked towards a resolution.  That is commendable.

Our children watch and learn from us in subtle ways none of us appreciate from their early years to later in life.  My kids have endured flat tires, locked up brake calipers, hotels that didn't come close to the brochure, flights delays, lost luggage, pets pass and so on.  It didn't take me long to learn that their reaction mirrored my own during life's challenging moments.

This is a process for them too but I'm confident you will find they handle it with as much grace as you have despite how frustrating it has been.    After all, they learned that from you.  

 

Twin 15-year-old girls are always a challenge, especially as the only parent 24/7. I totally saw their point. Why on earth would you give a company your money when they just screwed you over? If I could change our flights without penalty I would have done just that. But in the end, we'll be getting off the Mariner when Matt's group cruise is getting on. 

For those of you on that group cruise next March, make sure you ask at the Bamboo Room about Paul from Toronto from the cruise before you. I'm a tiki nut, so I'll be in there whenever I'm not eating or sleeping.

Also, thanks for everyone's kind words.

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Bravo MEI !  SO happy that this is coming to a good end.  There are so many lessons here.  Twangbot's are extremely important - our children DO learn to handle life's disappointments (and joys !) from us and we don't know until WELL after it's too late that the way we handle crises is exactly the way they will handle crises.  Another important lesson here is to be persistent (well done, alamode123) and not accept the answers you sometimes get if it's not what you want !  The third lesson is one we hear over and over and over again on these boards.  A GOOD TA is worth waaay more during adversity than they are when things go the way you want them to go.  I LOVE my Agent (Michelle Cunnningham, in case there's a soul on this planet that doesn't know yet).  She works hard for us.  Very hard.  Believe it or not, I am NOT the easiest customer to have !  😦  I ask for stupid stuff and have her check prices WAAAYTOOO often.  I cancel and rebook, change rooms, overreact and whine.  But she couldn't be more professional and attentive. 

To be completely honest (now that the crisis has passed) I did not expect this unfortunate scenario to end well for alamode123.  I have heard MANY such stories (there shouldn't even be ONE) and they rarely (never ?) work out in the passengers' favor.   Honestly, I think this might be the one and only time I've ever heard of Royal actually changing their minds and offering an alternative option to what their pathetic offers usually are.  So, hooray for this time.  The girls and you are going to have a great cruise.  It won't be long and you will not even remember that your cruise was originally booked on a different ship.  The truth is, you are getting a BETTER ship now and you will all have the time of our lives.  Good deal !

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This absolutely made my day ...... So glad I work with MEI (Michelle in my case) ----

The girls will come around ..... encourage them to watch YouTube videos of the ship and your destinations, that'll get them ramped up.

Mark

 

 

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51 minutes ago, coneyraven said:

This absolutely made my day ...... So glad I work with MEI (Michelle in my case) ----

The girls will come around ..... encourage them to watch YouTube videos of the ship and your destinations, that'll get them ramped up.

Mark

 

 

I'm sure they will. How I got them hyped up for the Navigator was i found a Minecraft server where someone rebuilt the ship. They were roaming around, and even found our room. 🙂

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4 hours ago, WAAAYTOOO said:

Bravo MEI !  SO happy that this is coming to a good end.  There are so many lessons here.  Twangbot's are extremely important - our children DO learn to handle life's disappointments (and joys !) from us and we don't know until WELL after it's too late that the way we handle crises is exactly the way they will handle crises.  Another important lesson here is to be persistent (well done, alamode123) and not accept the answers you sometimes get if it's not what you want !  The third lesson is one we hear over and over and over again on these boards.  A GOOD TA is worth waaay more during adversity than they are when things go the way you want them to go.  I LOVE my Agent (Michelle Cunnningham, in case there's a soul on this planet that doesn't know yet).  She works hard for us.  Very hard.  Believe it or not, I am NOT the easiest customer to have !  😦  I ask for stupid stuff and have her check prices WAAAYTOOO often.  I cancel and rebook, change rooms, overreact and whine.  But she couldn't be more professional and attentive. 

To be completely honest (now that the crisis has passed) I did not expect this unfortunate scenario to end well for alamode123.  I have heard MANY such stories (there shouldn't even be ONE) and they rarely (never ?) work out in the passengers' favor.   Honestly, I think this might be the one and only time I've ever heard of Royal actually changing their minds and offering an alternative option to what their pathetic offers usually are.  So, hooray for this time.  The girls and you are going to have a great cruise.  It won't be long and you will not even remember that your cruise was originally booked on a different ship.  The truth is, you are getting a BETTER ship now and you will all have the time of our lives.  Good deal !

Woo Hoo to Annette and Sharla - I know its always the best thing to hear when someone has your back and works out a problem for you
We have a great team of agents here.

Thanks Raye for always being so supportive - you are the best client - and keep 'em coming!  I can cancel, reprice and rebook
All day long if you need me too

HAPPY Weekend people

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2 hours ago, coneyraven said:

This absolutely made my day ...... So glad I work with MEI (Michelle in my case) ----

The girls will come around ..... encourage them to watch YouTube videos of the ship and your destinations, that'll get them ramped up.

Mark

 

 

Thanks Mark!   so glad you are booked with MEI-Travel and support Matt's blog!

 

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15 hours ago, alamode123 said:

They already have my new cruise in the system, so booked ultimate dining package, Coco cay cabana and soda/internet for the girls. Im sure the drink package cost will drop.

So glad you were able to find a resolution. As a parent (of now college-aged boys) it's a good teaching moment for your kids, that life is not always going to go the way you want it too, things happen, and it's how you deal with it that matters.  Stomping your feet and throwing a tantrum gets you nowhere, but time and patience and working through the process gets you everywhere.  Things will always happen that is out of our control; learning how to deal with them is a key part of growing up. 

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15 minutes ago, Pooch said:

Ok I think I need an MEI TA!  I booked quite some time ago.  Is it too late for this cruise??

60 days after booking and before final payment due date.

It never hurts to reach out and ask.  If nothing else it gives you a contact to use if something pops up and you want a quote on a cruise.  

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