Lisant Posted July 17, 2018 Report Share Posted July 17, 2018 I am going on my very first cruise soon and have been trying to do my online check in yesterday and today. It keeps kicking me out to a page that says customer service. When I call, they say they are closed. So frustrated as work 12.5 hr shifts and only have so much time to get this all done. Is anyone else having these issues? Thank you in advance! Quote Link to comment Share on other sites More sharing options...
twangster Posted July 17, 2018 Report Share Posted July 17, 2018 The general wisdom is to use private mode in your browser. If kicked out you may have wait 15 minutes before trying again. Clearing browser cache and data is another option, or try a browser you don't use often. I do most things in private mode on RC's website. Rose City Cruiser and Lisant 2 Quote Link to comment Share on other sites More sharing options...
Lisant Posted July 17, 2018 Author Report Share Posted July 17, 2018 Twangster...oh my gosh! That actually worked! Thank you so much. You made my night. So happy to have all that completed and printed! twangster, Bob_KY, Rose City Cruiser and 1 other 4 Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted July 17, 2018 Report Share Posted July 17, 2018 Unlike nearly everyone else who posts here, I have had ZERO issues with using the RC website since the changes this year. Checked in for our October trip on Grandeur with no issues (without using private mode). Quote Link to comment Share on other sites More sharing options...
coneyraven Posted July 17, 2018 Report Share Posted July 17, 2018 5 hours ago, Lisant said: Twangster...oh my gosh! That actually worked! Thank you so much. You made my night. So happy to have all that completed and printed! @twangster is Da Bomb Boston Babe and twangster 2 Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted July 17, 2018 Report Share Posted July 17, 2018 Well, I get an email from RCCL, that I can check in (mind you it's for sister cruiseline Celebrity), I tried to check in 6 times, different browsers and it just kept going back to the home page to book a cruise! I gave up! Will try again later. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted July 17, 2018 Report Share Posted July 17, 2018 1 hour ago, coneyraven said: @twangster is Da Bot FYP twangster, coneyraven and mworkman 3 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted July 18, 2018 Report Share Posted July 18, 2018 FWIW, it does seem that Royal's website has some maintenance windows in the early part of the workday morning. I tried doing online checkin today around 7:30 AM and got notifications that my reservation was being modified and to check back later. Also couldn't access Cruise Planner, it said there was an issue locking my reservation. Came back at 9:00 AM and had no issues accessing the Online Checkin screen in my usual Safari browser, non-private mode. Quote Link to comment Share on other sites More sharing options...
twangster Posted July 18, 2018 Report Share Posted July 18, 2018 53 minutes ago, JLMoran said: FWIW, it does seem that Royal's website has some maintenance windows in the early part of the workday morning. I tried doing online checkin today around 7:30 AM and got notifications that my reservation was being modified and to check back later. Also couldn't access Cruise Planner, it said there was an issue locking my reservation. Came back at 9:00 AM and had no issues accessing the Online Checkin screen in my usual Safari browser, non-private mode. Hamster on the spinning wheel powering database server gets a break each morning. WAAAYTOOO and JLMoran 1 1 Quote Link to comment Share on other sites More sharing options...
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