Guide - How To Obtain a Sale Price for a Previous Cruise Planner Purchase

[twangster]

With the latest July 4th sale underway naturally I was curious if any of my previously made purchases had dropped in price.  Sure enough, one of my excursion is now on sale. 

You have the option to call Royal Caribbean to obtain the lower price or you can do it yourself online. 

Here is a guide showing how I just saved myself $29 using the online approach. 

While this is an example for a shore excursion, it works the same way for other Cruise Planner purchases such as Voom or Beverage Packages. 

For my cruise I visited the Cruise Planner and found my previous purchases.    They are pretty obvious, it tells you that you purchased this item before:

In order to see how much I previously paid, I went to the top of the page and found the "Order History" link.

Clicking on this provides a complete list of any previous Cruise Planner orders (including free one such as My Time Dining).  To see the details for an individual purchase click the "View Order Details" link:

Look at that, I paid $289.  Now it is on sale for $260!

To cancel my purchase so I could re-purchase it at the lower sale price, I clicked on the "Cancel" link

This brings up the next part of the cancellation process.  Since I do want to save $29 I clicked "Yes".

To make sure I really want to cancel it, it presents a review screen giving me the option to not cancel or to proceed.  I clicked the "Confirm Changes" button.

It then confirmed my original order was cancelled and how my refund would be made.  (If I had used on-board credit for this purchase the refund would be returned in the form of on-board credit. )

Now I am free to re-purchase the excursion at the sale price.  From here you purchase it again as if you had never purchased it before.

Clicking the Next button steps you through the normal Cruise Planner purchase process.

While it will take a few days for the credit card refund to process, I just saved $29 in a matter of minutes.

One word of warning for excursions offered at multiple times.  It is possible when an excursion is offered more than once that your original time slot may no longer be available.  For example a snorkeling excursion might be offered at 10am, 11am and 12 noon.  If you currently hold a 10am booking and you see there 10am is not currently available, don't assume that cancelling your order will immediately make the same time slot available for re-purchase.  If you really desire to keep your original time slot you are best to call Royal Caribbean to have them re-price it.

 

[Guy Gadwa]

Thanks for the info.  I have done this many times for onboard activities but not for shore excursions.

[abosque08]

Thank you for this! I was just able to save a few dollars by re-booking one of our excursions.