SSSSSSSS Posted June 21, 2018 Report Share Posted June 21, 2018 So I'm sitting in the Baltimore cruise terminal waiting for someone to cancel on the Grandeur which is overbooked so I'm assigned a cabin and allowed to board. We purchased 2 guaranteed cabins and a reserved cabin in a group. One guaranteed cabin assigned a room number weeks ago. The other wasn't assigned and confirmed still "guaranteed" as late as 2 days before sail date. During check in were notified of an overbooked cruise and we need to wait for a cancellation (not just a no show) in order to to get cabin. RC has our $ for months. There were dozens of avail cabins in all categories when we booked. Just tried to save couple bucks with "guarantee". To say we're frustrated is an amazing understatement. How often does this happen? What's the policy on guarantee and overbooked? Is this how RC treats passengers? New to this experience after a dozen cruises on other lines. SSSSSSSS Orchids and cruiselife 2 Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted June 21, 2018 Report Share Posted June 21, 2018 What Should You Do If You Get Bumped? In the unlikely event that you do get bumped, here are a few tips for making the best of the situation: Don't panic. When you get that fateful call or email, the best advice we can give is not to get too upset. Take a deep breath, and remember that you can still salvage your vacation. Know your options. In most cases, you'll have to choose from the basic options of accepting a refund for the now-canceled cruise or rebooking a comparable sailing, whether that means on the same ship but a different date or a different ship on a similarly scheduled itinerary. (Other options may apply.) The line will often include incentives like onboard credit for those who rebook and, possibly, airline change fees. Negotiate pleasantly and patiently. While the line will contact passengers or their travel agents outlining the proposed options, what you ultimately get may depend on your ability to negotiate. If not explicitly offered, ask about reimbursement for nonrefundable fees or cancellation penalties you may incur for things like prepaid hotel stays, car rentals or airfare. If you don't like the options for what the line deems a "comparable" cruise, come prepared with your own alternatives. "If there's something that's truly reasonable, it certainly never hurts to ask," says one former head of corporate communications for a luxury line. "I think the key is to ask ... but also be nice," he adds. "That person that you're dealing with is probably under a lot of stress as the result of high call volume. They might well feel like they just messed up your vacation, so it's never ever a happy occasion." Most important, ALWAYS make sure you have a backup plan at your port of embarkation, should the need arise AND get Travel Insurance! A must have. Check with your credit cards to see if this is offered, usually it's free. If you don't have it, GET A CREDIT CARD THAT HAS IT!! IT'S FREE!!!! Quote Link to comment Share on other sites More sharing options...
ellcee Posted June 21, 2018 Report Share Posted June 21, 2018 I would say all of the above is great advice but to SSSSSSS, since they are actually in the terminal, I'm so sorry and hope this works out for you. Lovetocruise2002, Orchids and jticarruthers 3 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 21, 2018 Report Share Posted June 21, 2018 I was never aware that cruises could actually over book like airlines until a few weeks ago when I read about the same situation on another line. @SSSSSSSS, I really hope this works out for you. The situation I read about prior, the people were allowed to board (with their luggage in tow) and they found out just after muster drill what their room was. Puts a new meaning in "last minute" but it did work out for them. How incredibly frustrating though. Perhaps make your feelings known once the dust has settled and you have a room and perhaps they can reimburse you with OBC or something. I'm not sure about the fine print on guarantee bookings so I don't know for certain what grounds you can complain on but I would most definitely give it a try. Keep us posted and good luck. Quote Link to comment Share on other sites More sharing options...
whitsmom Posted June 21, 2018 Report Share Posted June 21, 2018 Oh No! I hope they gets your situation resolved quickly. I have never heard of that happening at the terminal. I know that I would be a basket case about now if that were to happen to me. Orchids 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted June 21, 2018 Report Share Posted June 21, 2018 This is indeed rare. I hope it all works out to your benefit. I have never ever heard of this happening at the terminal. There must be some extraordinary explanation - not that this makes you feel any better, I'm sure. Keep the faith. Maybe you can bunk with the cap'n. Orchids 1 Quote Link to comment Share on other sites More sharing options...
Todd W Posted June 21, 2018 Report Share Posted June 21, 2018 never heard of this happening myself. Just out of curiosity, does this most typically happen with GTY rooms? i guess in a sense, is a reserved room most likely to "guarantee" your passage? Quote Link to comment Share on other sites More sharing options...
monctonguy Posted June 21, 2018 Report Share Posted June 21, 2018 Never heard of this..airlines are notorious for it...but they have to "pay" up when this happens I believe or at least they usually do. However, this is a little different..u cant just get the next ship in a cpl hours to the same port. I would be losing my mind and cool right now to say the least...I hope even if they do get you on that your compensated!!! I wonder if this is a risk that is tied to the fact its a "guaranteed cabin".......I have done that before with no issues but now would make me 2nd guess that choice in the future Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 21, 2018 Report Share Posted June 21, 2018 46 minutes ago, monctonguy said: I wonder if this is a risk that is tied to the fact its a "guaranteed cabin"..... That's what I meant earlier by not knowing the fine print....definitely not a risk would want to take in the future if this is tied into the fine print...especially not after hearing about this and the other post I read from about two weeks ago. Quote Link to comment Share on other sites More sharing options...
function12 Posted June 21, 2018 Report Share Posted June 21, 2018 Wow that is crazy. Hope it works out for you. A quick google search turned up this article. https://www.cruisecritic.com/articles.cfm?ID=340 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted June 22, 2018 Report Share Posted June 22, 2018 Am I the only one that is suspicious of this post..... He says he's sitting in Baltimore at the port, saying he may get bumped (a situation many of us have never heard of - when it's a guarantee cabin, it means it's GUARANTEED --- yet, instead of trying to get it resolved, he has the time to ... 1) Register into this blog 2) Respond to the email to officially become a member 3) Write a single post complaining --- then never responding --- It just seems suspicious to me --- I find this scenario very hard to believe Quote Link to comment Share on other sites More sharing options...
twangster Posted June 22, 2018 Report Share Posted June 22, 2018 13 minutes ago, coneyraven said: Am I the only one that is suspicious of this post..... He says he's sitting in Baltimore at the port, saying he may get bumped (a situation many of us have never heard of - when it's a guarantee cabin, it means it's GUARANTEED --- yet, instead of trying to get it resolved, he has the time to ... 1) Register into this blog 2) Respond to the email to officially become a member 3) Write a single post complaining --- then never responding --- It just seems suspicious to me --- I find this scenario very hard to believe Must have gotten on board and is enjoying the cruise. Quote Link to comment Share on other sites More sharing options...
ellcee Posted June 22, 2018 Report Share Posted June 22, 2018 I'm hoping they're on their cruise and too busy to post . Quote Link to comment Share on other sites More sharing options...
coneyraven Posted June 22, 2018 Report Share Posted June 22, 2018 Just now, twangster said: Must have gotten on board and is enjoying the cruise. I hope so --- Or the whole thing was fabricated - or overblown ellcee 1 Quote Link to comment Share on other sites More sharing options...
Jason.H. Posted June 22, 2018 Report Share Posted June 22, 2018 Sounds like someone got the wrong definition for guarantee. I would be losing my mind. Quote Link to comment Share on other sites More sharing options...
SPS Posted June 22, 2018 Report Share Posted June 22, 2018 1 hour ago, coneyraven said: Am I the only one that is suspicious of this post..... He says he's sitting in Baltimore at the port, saying he may get bumped (a situation many of us have never heard of - when it's a guarantee cabin, it means it's GUARANTEED --- yet, instead of trying to get it resolved, he has the time to ... 1) Register into this blog 2) Respond to the email to officially become a member 3) Write a single post complaining --- then never responding --- It just seems suspicious to me --- I find this scenario very hard to believe So, it's not just me? Nice touch with the quick pounding out of 8 letter S's as a user name, too. coneyraven 1 Quote Link to comment Share on other sites More sharing options...
KathyC Posted June 22, 2018 Report Share Posted June 22, 2018 I was curious and looked it up, and there was a Grandeur sailing yesterday...LOL thought that may be a clue as to the authenticity of the post. I jumped into the Cruise Critic roll call and no one there posting a complaint like this. Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted June 22, 2018 Report Share Posted June 22, 2018 8 minutes ago, KathyC aka KathLuvsGH said: I was curious and looked it up, and there was a Grandeur sailing yesterday. LOL, I did the same thing! If that were me, I believe the last thing I would do is sign into a Blog to complain and ask questions. I think I would be raising holy hell at the port! LOL coneyraven, KathyC, SPS and 1 other 4 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted June 22, 2018 Report Share Posted June 22, 2018 34 minutes ago, Boston Babe said: LOL, I did the same thing! If that were me, I believe the last thing I would do is sign into a Blog to complain and ask questions. I think I would be raising holy hell at the port! LOL Exactly ..... which makes me suspicious of the post to begin with. I notice @SPS sort of got the same vibe. SPS 1 Quote Link to comment Share on other sites More sharing options...
fonemanbob Posted June 22, 2018 Report Share Posted June 22, 2018 Fake news strikes again. coneyraven and Orchids 2 Quote Link to comment Share on other sites More sharing options...
CaptTJ Posted June 23, 2018 Report Share Posted June 23, 2018 While I’m not saying the above scenario is impossible, I find it highly unlikely. Royal knows in advanced the bookings on their cruise. Also, in a recent booking we spoke to a few royal Caribbean employees regarding the policy of Staterooms Guarntees, because one of our parties wanted to book it. The response was similar amongst the employees, if you book the guarantee and they don’t have the room in that category then they offer upgrades to members from the stateroom category you booked to higher staterooms (assuming starting with C&A then offering to others). If they are still not able to open a room, the upgrade then becomes the new guarantee stateroom. Basically it was they offer upgrades to all the above category’s to free up your guarantee. Orchids 1 Quote Link to comment Share on other sites More sharing options...
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