princevaliantus Posted June 12, 2018 Report Share Posted June 12, 2018 A cruise ship passenger demanded a full refund for his trip because his neighbors snored too loudly, even after Royal offered to move him. Seriously????? Royal Caribbean handled it great!! See the article below. Sometimes I can't believe what extent individuals would go. I wonder if someone passed gas on a Royal Caribbean cruise ship, would someone file a lawsuit claiming they were "gassed out" !! http://www.businessinsider.com/royal-caribbean-cruise-passenger-demands-refund-snoring-neighbor-2018-6 Garnet21 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted June 12, 2018 Report Share Posted June 12, 2018 Just imagine the stories that don't make the headlines. The hotel industry is also the source of many great stories. The things a front desk clerk has seen... oh my. Quote Link to comment Share on other sites More sharing options...
monctonguy Posted June 12, 2018 Report Share Posted June 12, 2018 As well as loud talking and offensive language...which I think many people would complain about...wasn't just snoring. That being said..how friggn loud was it? I have never heard anything in the next cabin on any cruise yet. Royal offering him to go back to his original room.....I kinda get that he didn't want to do that as he was losing the upgrade because of someone else's noise? I wonder what Royal would have done in the case of a sold out ship? coneyraven 1 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted June 12, 2018 Report Share Posted June 12, 2018 Having been in a balcony room with a connecting door and overhearing my kids getting into a somewhat heated argument one night, which was loud enough to wake my wife and I from light sleep, I can say that the conversation doesn't have to get that loud to be heard through the door. So if this person's upgraded cabin had one of those doors, I do see how this could possibly happen for the part about "...spoke loudly, argued and used offensive language." Quote Link to comment Share on other sites More sharing options...
VACruiser Posted June 12, 2018 Report Share Posted June 12, 2018 It seems that Royal Caribbean did everything they could do to make the situation work. Some people cannot ever be satisfied no matter what you do. In the end the guy was just trying to get a free cruise. Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted June 12, 2018 Author Report Share Posted June 12, 2018 1 hour ago, monctonguy said: As well as loud talking and offensive language...which I think many people would complain about...wasn't just snoring. That being said..how friggn loud was it? I have never heard anything in the next cabin on any cruise yet. Royal offering him to go back to his original room.....I kinda get that he didn't want to do that as he was losing the upgrade because of someone else's noise? I wonder what Royal would have done in the case of a sold out ship? Good point! That never crossed my mind!! Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted June 12, 2018 Author Report Share Posted June 12, 2018 1 hour ago, Tim B. said: It seems that Royal Caribbean did everything they could do to make the situation work. Some people cannot ever be satisfied no matter what you do. In the end the guy was just trying to get a free cruise. I totally agree. I'm glad I wasn't the only one that was thinking it! Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 12, 2018 Report Share Posted June 12, 2018 Imagine if this guy was on DCL...we all know what that cruise line is known for JLMoran 1 Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted June 12, 2018 Report Share Posted June 12, 2018 2 hours ago, twangster said: The hotel industry is also the source of many great stories I could write a BOOK!! Believe me! Quote Link to comment Share on other sites More sharing options...
twangster Posted June 12, 2018 Report Share Posted June 12, 2018 I try to avoid connecting rooms. Yes you can hear your neighbors. On Freedom I heard cackling laughter or what at times sounded like noises an animal would make, like a random screech a large bird might make. I was somewhat surprised to see a young couple exit the cabin one day as I was returning. I'm a sound sleeper so it never bothered me. 1 hour ago, monctonguy said: I wonder what Royal would have done in the case of a sold out ship? I've often wondered if they hold back a couple cabins from inventory to deal with issues on board, much like a large hotel would. coneyraven 1 Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted June 12, 2018 Author Report Share Posted June 12, 2018 Just now, Lovetocruise2002 said: Imagine if this guy was on DCL...we all know what that cruise line is known for I have to ask. What is DCL known for?? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 12, 2018 Report Share Posted June 12, 2018 Just now, princevaliantus said: I have to ask. What is DCL known for?? Flashback thread... Couldn't resist...this thread still stands out in my memory... ellcee, princevaliantus and DocLC 1 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted June 12, 2018 Report Share Posted June 12, 2018 Just now, princevaliantus said: I have to ask. What is DCL known for?? Apparently it's better for sex due to cabin layout when sailing with children according to one user who compared RCI to DCL. That had several of us scratching our heads. princevaliantus 1 Quote Link to comment Share on other sites More sharing options...
DocLC Posted June 12, 2018 Report Share Posted June 12, 2018 From the story I read, the main had accepted an upgrade before this. When he complained, they offered to move him back to the category that he originally had booked and paid for before embarkation. He refused and then made a claim for the refund. Thus, he could have avoided the snoring neighbor, but he would have needed to give up his upgrade, which he didn't want to do. Thus, he pursued a refund for his "ruined" cruise. Quote Link to comment Share on other sites More sharing options...
JLMoran Posted June 12, 2018 Report Share Posted June 12, 2018 51 minutes ago, DocLC said: From the story I read, the main had accepted an upgrade before this. When he complained, they offered to move him back to the category that he originally had booked and paid for before embarkation. He refused and then made a claim for the refund. Thus, he could have avoided the snoring neighbor, but he would have needed to give up his upgrade, which he didn't want to do. Thus, he pursued a refund for his "ruined" cruise. Even more than this -- not only was his upgraded (due to a water leak), and then refused the downgrade, but they actually had another cabin become available the day after his first complaint, but he decided he would then wait and see (quote below, emphasis added): Quote According to the Sydney Morning Herald, Ritson complained to cruise staff about his snoring neighbors twice on the night of December 18. The Royal Caribbean cruise ship management offered to move Ritson and his partner to an interior cabin that was equivalent to the one that the couple had originally booked, according to the Sydney Morning Herald. However, the tribunal heard that Ritson refused to accept the interior cabin, claiming that he "did not want to be downgraded." The next day, the cruise staff reportedly informed Ritson that another cabin was available for him. According to the Sydney Morning Herald, Ritson told the management that he would let them know if he wanted to be moved. It doesn't say whether this cabin was inside or balcony, but if he was willing to take a "wait and see" then I would assume it was equivalent to what he had at that point. Why on earth would he not just grab the newly offered cabin right then and there? That itself is fishy. And then one more cabin became available the final night of the cruise, but of course by this point the gent was on the full "my vacation is ruined" path and turned that down, too. I really do have to agree with the outcome here. Royal gave this gent not one, not two, but three chances to relocate from the noisy neighbors. The first makes some certain sense to turn down, as does the last, but the second one he should have grabbed in a heartbeat if the noise and disruption was really that bad and the room was remotely equivalent to his upgraded one. DocLC 1 Quote Link to comment Share on other sites More sharing options...
DocLC Posted June 12, 2018 Report Share Posted June 12, 2018 @JLMoran Royal did everything right and then some. There's simply no pleasing people. The only time I wish I had the option to move rooms was on a sold-out New Year's Eve sailing on a Holland American ship. The room smelled so badly of smoke that they had to run an ionizer in the cabin and replace the shower curtain on drapes just to minimize the intense smell of cigarette smoke. I would have downgraded from the balcony we were booked in if I could have. Fortunately, it's the only time we really had any serious problems onboard or even with smoke when it was still allowed in staterooms. On the Brilliance, we were on Deck 2 and had some toilet issues which our cabin steward said was an ongoing problem there. However, the office in charge of housekeeping tried to claim it was our fault and that we didn't know how to use the toilets. After a less than friendly conversation with him at the Top Tier C&A event, he changed his tone. Quote Link to comment Share on other sites More sharing options...
twangster Posted June 12, 2018 Report Share Posted June 12, 2018 17 minutes ago, DocLC said: Royal did everything right and then some. There's simply no pleasing people. This exactly why you can't give a lot of attention to bad reviews. princevaliantus and DocLC 1 1 Quote Link to comment Share on other sites More sharing options...
SPS Posted June 13, 2018 Report Share Posted June 13, 2018 17 hours ago, monctonguy said: That being said..how friggn loud was it? I have never heard anything in the next cabin on any cruise yet. I was thinking the same thing. I have never heard any noise from the adjacent cabins on any of our cruises. Reading the article, it seemed as though Royal continually tried to remedy the situation and this guest just kept going on with a "wait and see" attitude.(It was EIGHT DAYS before he complained to the staff?!?!) As for not wanting to be "downgraded", I'm sure Royal would have offered a refund and/or other compensation for the change in stateroom category. Quote Link to comment Share on other sites More sharing options...
JLMoran Posted June 13, 2018 Report Share Posted June 13, 2018 3 hours ago, SPS said: As for not wanting to be "downgraded", I'm sure Royal would have offered a refund and/or other compensation for the change in stateroom category. Actually, he was originally booked in an inside cabin, and got bumped up to the balcony room because his cabin had a water leak. So his complaint about not wanting to be "downgraded" was already rather bogus since he would have just gone back to the cabin class he originally had. Quote Link to comment Share on other sites More sharing options...
SPS Posted June 13, 2018 Report Share Posted June 13, 2018 46 minutes ago, JLMoran said: Actually, he was originally booked in an inside cabin, and got bumped up to the balcony room because his cabin had a water leak. So his complaint about not wanting to be "downgraded" was already rather bogus since he would have just gone back to the cabin class he originally had. OH! That's right, I overlooked that. I'm gonna chalk this whole thing up to just not being able make some people happy. They NEED something to complain about. "You know, you can't please all the people all the time... and last night, all those people were at my show." - Mitch Hedberg 1968-2005 princevaliantus 1 Quote Link to comment Share on other sites More sharing options...
fonemanbob Posted June 14, 2018 Report Share Posted June 14, 2018 On 6/12/2018 at 12:38 PM, monctonguy said: As well as loud talking and offensive language...which I think many people would complain about...wasn't just snoring. That being said..how friggn loud was it? I have never heard anything in the next cabin on any cruise yet. Royal offering him to go back to his original room.....I kinda get that he didn't want to do that as he was losing the upgrade because of someone else's noise? I wonder what Royal would have done in the case of a sold out ship? Man Overboard perhaps???? JohnUK and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted June 14, 2018 Report Share Posted June 14, 2018 Oscar, Oscar, Oscar JohnUK and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted June 14, 2018 Report Share Posted June 14, 2018 "We have found you suitable alternate arrangements. In lieu of your difficulties we will waive our normal policies and allow you to spend the rest of the cruise on the lounger of your choice, reserved just for you" JohnUK, princevaliantus and Lovetocruise2002 3 Quote Link to comment Share on other sites More sharing options...
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