JohnK6404 Posted April 20, 2018 Report Share Posted April 20, 2018 Did RC just change their policy for deposits/cancellation? We booked a couple of weeks ago and went with the fully refundable option. I went in today to see if the current promo is better, but the website no longer gives you the option of selecting non-refundable or refundable rate... I've even checked other cruises/ships/departure dates and I no longer get that option. The refund policy keeps stating that any cancellation after the booking date is subject to a penalty of the minumum deposit... Am I missing something? Or is this only for the current promo that these rules apply? PrincipalTinker 1 Quote Link to comment Share on other sites More sharing options...
monctonguy Posted April 20, 2018 Report Share Posted April 20, 2018 I haven't see any promo that as part of it you have no option for a non-refundable rate......something seems off here for a date so far in the future. Could it be a website glitch? I would be calling Royal directly or my TA if your serious about booking. Quote Link to comment Share on other sites More sharing options...
Matt Posted April 20, 2018 Report Share Posted April 20, 2018 Perhaps it's this policy change: https://www.royalcaribbeanblog.com/2018/04/03/royal-caribbean-announces-new-cruise-cancellation-policy Quote Link to comment Share on other sites More sharing options...
twangster Posted April 20, 2018 Report Share Posted April 20, 2018 Two things in play I believe. First I don't see the option of selecting refundable or non-refundable like I did last week. There used to be a light blue box for non-refundable and a dark blue box for refundable. Now when I select a cabin type it take me directly to non-refundable pricing. The fine print for NRDB remains the same: *Price is per person (unless otherwise specified above), cruise only, reflects any promotional savings, and is subject to change and availability until booked. Non-refundable deposit: Non-refundable deposit booking (“NRDB”) cancelled prior to final payment due date will receive a future cruise credit in the amount of the deposit minus a $100 per person service fee (the “FCC”). FCC is non-transferable and expires after 12-months from issue date. 100USD/100CAD per person service fee applies to changes to NRDB ship or sail date. Note with a $250 per person deposit ($500 for two), if you cancel or change ships/dates before final payment date the penalty is deposit minus $100 service fee. With a $250 pp deposit that means you would retain $150 Future Cruise Credit (FCC) for each person. You do not get this back as a refund, it can only be applied towards a future cruise booking and you have 12 months to use it. The second item in play is the cancelation policies that recently changed as @Matt blogged about and posted above. While the NRDB policy above with an FCC is for changes prior to the final payment date, the new cancellation policies in the blog deal with changes after the final payment date and how much you will lose for cancelling the booking. For example it used to be if you cancelled 15-28 days before the cruise you lost %75. Now the policy is any cancellation under 30 days you lose 100%. Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted April 20, 2018 Report Share Posted April 20, 2018 9 minutes ago, twangster said: Two things in play I believe. First I don't see the option of selecting refundable or non-refundable like I did last week. There used to be a light blue box for non-refundable and a dark blue box for refundable. Now when I select a cabin type it take me directly to non-refundable pricing. The fine print for NRDB remains the same: *Price is per person (unless otherwise specified above), cruise only, reflects any promotional savings, and is subject to change and availability until booked. Non-refundable deposit: Non-refundable deposit booking (“NRDB”) cancelled prior to final payment due date will receive a future cruise credit in the amount of the deposit minus a $100 per person service fee (the “FCC”). FCC is non-transferable and expires after 12-months from issue date. 100USD/100CAD per person service fee applies to changes to NRDB ship or sail date. Note with a $250 per person deposit ($500 for two), if you cancel or change ships/dates before final payment date the penalty is deposit minus $100 service fee. With a $250 pp deposit that means you would retain $150 Future Cruise Credit (FCC) for each person. You do not get this back as a refund, it can only be applied towards a future cruise booking and you have 12 months to use it. The second item in play is the cancelation policies that recently changed as @Matt blogged about and posted above. While the NRDB policy above with an FCC is for changes prior to the final payment date, the new cancellation policies in the blog deal with changes after the final payment date and how much you will lose for cancelling the booking. For example it used to be if you cancelled 15-28 days before the cruise you lost %75. Now the policy is any cancellation under 30 days you lose 100%. Just to clarify as three individuals just asked me privately re: twangster's comment of "Note with a $250 per person deposit ($500 for two)... ", it's an example as to "Non-refundable deposit: Non-refundable deposit booking (“NRDB”)" only. Hope this clears up the confusion. Quote Link to comment Share on other sites More sharing options...
jticarruthers Posted April 20, 2018 Report Share Posted April 20, 2018 I had the option to pick Refundable or Non-Refundable when I tried a mock booking a few minutes ago ... was looking at a 2018 itinerary ... maybe its a 2019 thing ? RestingBird 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted April 20, 2018 Report Share Posted April 20, 2018 Not discussing if the policy has changed or not, but I was looking at cruises earlier in the week and it was giving me the choice, refundable, non-refundable, today it is not providing that choice, it takes me direct to the room pick/choice page. RestingBird 1 Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted April 20, 2018 Report Share Posted April 20, 2018 RCCL is having issues with its website per RCCL. They are working on the issue now. RestingBird 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 20, 2018 Report Share Posted April 20, 2018 1 hour ago, princevaliantus said: RCCL is having issues with its website per RCCL. They are working on the issue now. Shocker! RC having issues with their website... WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted April 20, 2018 Author Report Share Posted April 20, 2018 Sorry for the "panic" on my part! Looks like it was a website glitch... I'm modeling cruises now and getting both deposit options now and also the "usual" cancellation schedule/policy. It seemed a little extreme to change their policy (see my screenshots) so that you would lose your minimum deposit ($500 for the above examples)... So, if that were the actual case you would need to cancel the cruise the date you booked it or risk losing your deposit! PrincipalTinker 1 Quote Link to comment Share on other sites More sharing options...
RestingBird Posted April 22, 2018 Report Share Posted April 22, 2018 On 4/20/2018 at 6:16 PM, JohnK6404 said: ... I'm modeling cruises now... Please post some pics when you're done!!! Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
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