ChrisTravel2114 Posted September 4, 2013 Report Share Posted September 4, 2013 News just realised about Royal Caribbean splitting the 3 brands to dedicated centres isn't all good news for us! Yes I agree that the brands are big enough to have there own dedicated teams, one for each, Royal Caribbean, Celebrity and Azamara, to improve on what they are already known for which is their great customer service in the UK! However by moving the centres (except a small celebrity team) outside of the UK is not a good move! I think this because as an English customer I want to speak to a knowledgeable English person in the UK and not in a foreign country. Also some of the UK team are being made redundant to be replaced in another country by someone else? I was lead to believe they treat their staff very well but these seems not like that anymore. Are they reducing their costs by doing this? Will our calls cost more now? What do you think? Quote Link to comment Share on other sites More sharing options...
Matt Posted September 4, 2013 Report Share Posted September 4, 2013 Outsourcing these kind of things to other countries is fairly common place in USA. Not that that makes you feel better but it looks like the way things are going Quote Link to comment Share on other sites More sharing options...
ChrisTravel2114 Posted September 4, 2013 Author Report Share Posted September 4, 2013 Yer it is disappointing news for us but we shall see how it turns out. Quote Link to comment Share on other sites More sharing options...
Don Posted September 6, 2013 Report Share Posted September 6, 2013 I'm somewhat surprised at this -- RCI just announced last week that RCI charge card point rewards would be honered across to Celebrity & Azamara? Quote Link to comment Share on other sites More sharing options...
Tylor Posted September 6, 2013 Report Share Posted September 6, 2013 I'm somewhat surprised at this -- RCI just announced last week that RCI charge card point rewards would be honered across to Celebrity & Azamara? Don, The split up is just business operations in the UK. Instead of grouping all three companies under one UK management team, they will each have their own separate managing director, commercial, marketing, and sales teams. The three brands are still owned by Royal Caribbean International and current company US based CEO's will still be in charge. The UK operations change is exactly how operations are currently set up in the US. The split up will have no effect on the Royal Caribbean Visa Signature changes announced last week and rewards which will now be available to the Celebrity and Azamara brands. The split up also makes changes to guest service call centers in other countries, not the US. Quote Link to comment Share on other sites More sharing options...
Don Posted September 6, 2013 Report Share Posted September 6, 2013 Thanks for the feedback. We use 3 cruise lines itinerary dependant, RC, Celebrity, & 1 competitor.Would liked to have been able to use some RC points with Celebrity last year. Quote Link to comment Share on other sites More sharing options...
Matt Posted September 7, 2013 Report Share Posted September 7, 2013 Keep in mind the 3 companies have been split in USA for a while. It's really a behind-the-scenes thing that should not affect what we, the guests, see. Quote Link to comment Share on other sites More sharing options...
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