BKB Posted March 30, 2018 Report Share Posted March 30, 2018 I find the new RC website to be difficult to navigate. The older one wasn't all that easy, but it seems to have gotten worse. Is it just me or does anyone else feel the same. Orchids 1 Quote Link to comment Share on other sites More sharing options...
JBC1 Posted March 31, 2018 Report Share Posted March 31, 2018 I tend to agree, not easy at all now. JC Quote Link to comment Share on other sites More sharing options...
3trinitythree Posted April 3, 2018 Report Share Posted April 3, 2018 Is it just me or is their new website just awful? Running so slow, and this evening I’m unable to pay the remaining balance on my forthcoming cruise. I decided to ring them and pay that way, and even then they’re unable to process my payment as I’m told their systems are on ‘go slow’ mode. I was told to wait 24 hours and check my bank, otherwise try again tomorrow. Poor customer service imo. Quote Link to comment Share on other sites More sharing options...
3trinitythree Posted April 3, 2018 Report Share Posted April 3, 2018 It’s awful and not working very well. Troublesome if you need to pay the balance on a cruise and it won’t allow you Quote Link to comment Share on other sites More sharing options...
Matt Posted April 3, 2018 Report Share Posted April 3, 2018 I think all new site redesigns take time to get used to, much like the old one did. Generally speaking, people don't like change. janza 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 3, 2018 Report Share Posted April 3, 2018 Logging into the app it has occurred to me some of the new website is optimized for mobile devices which the old login was not. Quote Link to comment Share on other sites More sharing options...
Erika1971 Posted April 4, 2018 Report Share Posted April 4, 2018 The past two days I am completely unable to sign in to my account. I even asked twice for a password reset and never received an email - is anyone else having this issue? Thank you! Quote Link to comment Share on other sites More sharing options...
melski94 Posted April 4, 2018 Report Share Posted April 4, 2018 3 minutes ago, Erika1971 said: The past two days I am completely unable to sign in to my account. I even asked twice for a password reset and never received an email - is anyone else having this issue? Thank you! I just did a password reset on Sunday. It didn't send me an email but asked for my email and to verify my security questions. Then, I could reset my password and I was send an email confirmation about the password change. Quote Link to comment Share on other sites More sharing options...
Erika1971 Posted April 4, 2018 Report Share Posted April 4, 2018 Just now, melski94 said: I just did a password reset on Sunday. It didn't send me an email but asked for my email and to verify my security questions. Then, I could reset my password and I was send an email confirmation about the password change. Thank you - I didn't get the verify questions - I'll try again! I used both chrome and Microsoft Edge and got the same result Quote Link to comment Share on other sites More sharing options...
melski94 Posted April 4, 2018 Report Share Posted April 4, 2018 1 minute ago, Erika1971 said: Thank you - I didn't get the verify questions - I'll try again! I used both chrome and Microsoft Edge and got the same result I used Chrome too. Do you have security questions set up? The biggest thing that I noticed was that it will not allow me to use my old login id. I must type in my email address, even logging in now after the password reset. Quote Link to comment Share on other sites More sharing options...
Erika1971 Posted April 4, 2018 Report Share Posted April 4, 2018 Just now, melski94 said: I used Chrome too. Do you have security questions set up? The biggest thing that I noticed was that it will not allow me to use my old login id. I must type in my email address, even logging in now after the password reset. I don't have the questions set up - I think I may just have to call :-) Quote Link to comment Share on other sites More sharing options...
whitsmom Posted April 4, 2018 Report Share Posted April 4, 2018 Same here, I have to put my email address in and cannot use my old ID login. After I am logged in, I can do everything and see everything....(Just now knocked on wood ) Quote Link to comment Share on other sites More sharing options...
melski94 Posted April 4, 2018 Report Share Posted April 4, 2018 49 minutes ago, whitsmom said: Same here, I have to put my email address in and cannot use my old ID login. After I am logged in, I can do everything and see everything....(Just now knocked on wood ) Lucky you! I forgot to knock on wood on Sunday and assumed the website was finally getting better. Nope! Today, I tried to get on. I can login and see my cruises but have no access to my cruise planner. I get kicked to screen to input my name and reservation number only to get an error message. So frustrating. Quote Link to comment Share on other sites More sharing options...
monctonguy Posted April 4, 2018 Report Share Posted April 4, 2018 18 hours ago, twangster said: Logging into the app it has occurred to me some of the new website is optimized for mobile devices which the old login was not. A lot of companies are going this way. In the drive to appease mobile and app users, it ends up putting those who don't want to or aren't using those methods at a disadvantage. Quote Link to comment Share on other sites More sharing options...
3trinitythree Posted April 4, 2018 Report Share Posted April 4, 2018 Getting exactly the same problem tonight, unable to see my cruise planner where I’ve already booked shore excursions Quote Link to comment Share on other sites More sharing options...
Diane.M Posted April 5, 2018 Report Share Posted April 5, 2018 20 hours ago, Erika1971 said: The past two days I am completely unable to sign in to my account. I even asked twice for a password reset and never received an email - is anyone else having this issue? Thank you! I have not been able to log in all week. I thought maybe my password was incorrect so I reset. But I still couldnt sign in. They even sent email letting me know my password was updated. I'm lucky my cruise is not til next year. It would be frustrating if you had to pay or book shows. Quote Link to comment Share on other sites More sharing options...
twangster Posted April 5, 2018 Report Share Posted April 5, 2018 I had to clear my cookies from a few days ago to log in today. 25 minutes ago, Diane.M said: I have not been able to log in all week. I thought maybe my password was incorrect so I reset. But I still couldnt sign in. They even sent email letting me know my password was updated. I'm lucky my cruise is not til next year. It would be frustrating if you had to pay or book shows. It seems username doesn't work but email address works for me. Have you tried using your full email address? Quote Link to comment Share on other sites More sharing options...
Diane.M Posted April 5, 2018 Report Share Posted April 5, 2018 10 hours ago, twangster said: I had to clear my cookies from a few days ago to log in today. It seems username doesn't work but email address works for me. Have you tried using your full email address? I have only used my email... maybe I need to try username. LOL I have also cleared cookies, used incognito.... I'm headed there now. Fingers crossed Quote Link to comment Share on other sites More sharing options...
Diane.M Posted April 5, 2018 Report Share Posted April 5, 2018 i just called customer service and they put in a IT ticket for me. It will take up to 48 hours. Hopefully they can fix the issue. Quote Link to comment Share on other sites More sharing options...
3trinitythree Posted April 6, 2018 Report Share Posted April 6, 2018 On 05/04/2018 at 11:26 AM, twangster said: I had to clear my cookies from a few days ago to log in today. It seems username doesn't work but email address works for me. Have you tried using your full email address? It’s the only way I can log in, by using my full email address. Quote Link to comment Share on other sites More sharing options...
TanyaB Posted April 8, 2018 Report Share Posted April 8, 2018 I cannot find any information regarding the crown and anchor society or info about different staterooms available on different ships. Even worse, all of my points, past cruises, and diamond status have disappeared. Anybody know what I should do? I already sent an email to someone somewhere, but no answer so far. Quote Link to comment Share on other sites More sharing options...
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