Boston Babe Posted March 14, 2018 Report Share Posted March 14, 2018 HI all, I know this topic was discussed, just can't find it. I redeemed points for my OBC for Grandeur about 3 weeks ago, still not showing up in Cruise Planner (when I can finally navigate to get to it! LOL), how long does it normally take? I did print out the confirmation from Bank of America though as I thought I read that we should take that. If it doesn't show up, do you call Royal or BOA? Thank you in advance! Quote Link to comment Share on other sites More sharing options...
Matt Posted March 14, 2018 Report Share Posted March 14, 2018 I could be wrong, but I'm not sure points from your credit card will ever be available via Cruise Planner. Technically, those points come from a third-party (Bank of America), so I imagine it's like getting OBC from a travel agent...it will be on your account when you board, but not available for pre-cruise purchases. Again, I could be wrong. Quote Link to comment Share on other sites More sharing options...
firebuck Posted March 14, 2018 Report Share Posted March 14, 2018 5 minutes ago, Matt said: I could be wrong, but I'm not sure points from your credit card will ever be available via Cruise Planner. Technically, those points come from a third-party (Bank of America), so I imagine it's like getting OBC from a travel agent...it will be on your account when you board, but not available for pre-cruise purchases. Again, I could be wrong. I'm pretty sure you're correct, Matt. Third party OBC doesn't show up pre-cruise. I cashed in some OBC rewards from my credit card for my last Oasis cruise and didn't see it appear until I was onboard the ship. The OBC that you receive when you book directly through Royal's website seems to be always available in the cruise planner, however. Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 14, 2018 Author Report Share Posted March 14, 2018 17 minutes ago, firebuck said: I'm pretty sure you're correct, Matt. @Matt and @firebuck, thank you, I thought it showed up there. I seem to recall some people had issues but it was ok when showing the receipt. That's fine then, that means I can't spend it till I'm on board! LOL!! Thanks so much! On a side note can you use OBC for the Casino? I think you can but as I age my memory is slipping! Quote Link to comment Share on other sites More sharing options...
rjac Posted March 14, 2018 Report Share Posted March 14, 2018 1 hour ago, Boston Babe said: HI all, I know this topic was discussed, just can't find it. I redeemed points for my OBC for Grandeur about 3 weeks ago, still not showing up in Cruise Planner (when I can finally navigate to get to it! LOL), how long does it normally take? I did print out the confirmation from Bank of America though as I thought I read that we should take that. If it doesn't show up, do you call Royal or BOA? Thank you in advance! I redeemed $300 OBC from my RC credit card the beginning of Feb. It was posted to my 3/25 cruise last week. Once you get back to the cruise planner, select food, beverage, excursion (something you would have to pay for) and look at the top of the page on the line with "recently viewed, order history & cart" Once the OBC is posted to your account, it will show $XXX.XX USD CREDIT between order history and cart. RestingBird 1 Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 14, 2018 Author Report Share Posted March 14, 2018 1 minute ago, rjac said: I redeemed $300 OBC from my RC credit card the beginning of Feb How long before it posted? That's what I'm waiting for is $300OBC. so it does show up in Cruise Planner? Quote Link to comment Share on other sites More sharing options...
rjac Posted March 14, 2018 Report Share Posted March 14, 2018 It took over 4 weeks to get posted. Looks like it hit at two weeks from our cruise. Yes, mine showed up at the top of the cruise planner page and also at the top of the page when you select an item to purchase as I mentioned above. On some previous cruises it never showed up on the cruise planner but it was on my on board account once we got on board. You can check that with the tv in your room. Quote Link to comment Share on other sites More sharing options...
jticarruthers Posted March 15, 2018 Report Share Posted March 15, 2018 @rjac I was about to chime in that none of my OBC from BofA has ever posted to my account ahead of time and usually doesn't even post until the 2nd or 3rd day on board, but it sounds like they must have joined us in the 21st century and updated their systems since I last did it (2 years or so back). RestingBird 1 Quote Link to comment Share on other sites More sharing options...
MikeK Posted March 15, 2018 Report Share Posted March 15, 2018 16 hours ago, Matt said: I could be wrong, but I'm not sure points from your credit card will ever be available via Cruise Planner. Technically, those points come from a third-party (Bank of America), so I imagine it's like getting OBC from a travel agent...it will be on your account when you board, but not available for pre-cruise purchases. Again, I could be wrong. And sometimes it may take a day or two to show up on your screen in your room. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 15, 2018 Report Share Posted March 15, 2018 Dan redeemed 60,000 points on March 10 and it showed up ($600 OBC) on our Allure dashboard this morning as usable OBC. The cruise is 8 April so just under 3 weeks before the cruise. Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 15, 2018 Author Report Share Posted March 15, 2018 39 minutes ago, WAAAYTOOO said: he cruise is 8 April so just under 3 weeks before the cruise. I redeemed 2-25, and cruise is May 5. I think it will be fine, so I look at dashboard,not Cruise planner? Thanks Raye!! Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 15, 2018 Report Share Posted March 15, 2018 It will show up in the Cruise Planner when it hits, on my laptop when I log in, it pops a big window up telling me I have $$$ to use, that was how I knew it had showed up. Boston Babe 1 Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 15, 2018 Author Report Share Posted March 15, 2018 3 minutes ago, tiny260 said: It will show up in the Cruise Planner when it hits, You mean you can get into cruise planner!! LOL RestingBird 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 15, 2018 Report Share Posted March 15, 2018 Yea, I had a link in my dashboard this morning when I looked, but only on the cruise that is soonest to happening, it linked me to the cruise planner (New) main page, when I clicked on dinner it still took me to the page where I had to enter all of the pertinent information again, so no not really. I can still get to it from the main page also. Quote Link to comment Share on other sites More sharing options...
Matt Posted March 15, 2018 Report Share Posted March 15, 2018 2 hours ago, WAAAYTOOO said: Dan redeemed 60,000 points on March 10 and it showed up ($600 OBC) on our Allure dashboard this morning as usable OBC. The cruise is 8 April so just under 3 weeks before the cruise. Thanks for the correct info! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 15, 2018 Report Share Posted March 15, 2018 3 hours ago, Boston Babe said: I redeemed 2-25, and cruise is May 5. I think it will be fine, so I look at dashboard,not Cruise planner? Thanks Raye!! Ya know what....it IS in my Cruise Planner, not the dashboard. Sorry. This new website has me all verklempt (sp??) tiny260 and Boston Babe 1 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 15, 2018 Report Share Posted March 15, 2018 Just now, WAAAYTOOO said: Ya know what....it IS in my Cruise Planner, not the dashboard. Sorry. This new website has me all vaklempt (sp??) We are here put to serve... Boston Babe 1 Quote Link to comment Share on other sites More sharing options...
TheElDiluvio Posted March 16, 2018 Report Share Posted March 16, 2018 This is the exact information that I was looking for! I knew that promotional OBC showed up in the cruise planner but I doubted that OBC from redeemed points would. We'd like to set up a beverage package for two people but if possible we want to snag that discounted rate that you get for booking beforehand. I just spoke with them on the phone about it and they said that it will show in cruise planner 2 weeks before we set sail (which is all the way in November for us). I was wondering if maybe they were confusing the promotional points with the redeemed ones but it sounds like people here are saying that even the credit card points will be available, which is great news. Quote Link to comment Share on other sites More sharing options...
RestingBird Posted March 16, 2018 Report Share Posted March 16, 2018 Just redeemed points for our 3/3/18 cruise. It all showed up in my cruise planner, not sure how long after I actually did the process on the BOA site. Keep that confirmation email with you when boarding in case the OBC doesn't show up. Boston Babe 1 Quote Link to comment Share on other sites More sharing options...
RestingBird Posted March 16, 2018 Report Share Posted March 16, 2018 20 hours ago, tiny260 said: It will show up in the Cruise Planner when it hits, on my laptop when I log in, it pops a big window up telling me I have $$$ to use, that was how I knew it had showed up. Same here with the pop up, that's how I knew it went through. Quote Link to comment Share on other sites More sharing options...
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