Snotarni Posted October 29 Report Posted October 29 Does anyone have a way to access the Sailing List sheets for Instant Rewards? We used to be able to type in the reward, and see the big sailings WITH the stateroom and number of guests offer... Now, there's just a hodgepodge of sailings, with no way to tell the stateroom type or how many guests. (unless I'm missing something)... I chatted with a guy on Club Royale, and he said we have to call to get the details on sailings... I received an IR on the last cruise (hard copy), but earned more points before leaving, and have a better award... I just can't tell any details about the offers (except Ship, Itinerary and date)... Looking for 2510A07. ugh WAAAYTOOO 1 Quote
AshleyDillo Posted October 29 Report Posted October 29 Try https://www.royalcaribbean.com/content/dam/royal/resources/pdf/casino/offers/2510A07.pdf https://www.royalcaribbean.com/content/dam/royal/resources/pdf/casino/offers/2510A.pdf should give you hyperlinks to all the different point levels. In the future usually you can just change the last bit before .PDF to get the list Quote
WAAAYTOOO Posted October 29 Report Posted October 29 1 hour ago, Snotarni said: Does anyone have a way to access the Sailing List sheets for Instant Rewards? We used to be able to type in the reward, and see the big sailings WITH the stateroom and number of guests offer... Now, there's just a hodgepodge of sailings, with no way to tell the stateroom type or how many guests. (unless I'm missing something)... I chatted with a guy on Club Royale, and he said we have to call to get the details on sailings... I received an IR on the last cruise (hard copy), but earned more points before leaving, and have a better award... I just can't tell any details about the offers (except Ship, Itinerary and date)... Looking for 2510A07. ugh Ugh. I can’t even get onto the website. I feel your pain. PPPJJ-GCVAB 1 Quote
SplashOfWater Posted October 29 Report Posted October 29 I miss the page with the list of ships, hosts and number of slot machines and tables. The old site was so much easier to use and find information. Quote
Snotarni Posted October 29 Author Report Posted October 29 1 hour ago, AshleyDillo said: Try https://www.royalcaribbean.com/content/dam/royal/resources/pdf/casino/offers/2510A07.pdf https://www.royalcaribbean.com/content/dam/royal/resources/pdf/casino/offers/2510A.pdf should give you hyperlinks to all the different point levels. In the future usually you can just change the last bit before .PDF to get the list Thanks... I did go back to find what my phone captured on the cruise, and found the site... Those links should be on the "new" Website. Quote
Snotarni Posted November 4 Author Report Posted November 4 Now I'm stuck in an endless loop on the "new website" where it's asking me to Link Partner Accounts, and join Crown and Anchor Society... WTFO?? WAAAYTOOO 1 Quote
WAAAYTOOO Posted November 4 Report Posted November 4 11 minutes ago, Snotarni said: Now I'm stuck in an endless loop on the "new website" where it's asking me to Link Partner Accounts, and join Crown and Anchor Society... WTFO?? Same. Quote
Mturk Posted November 4 Report Posted November 4 I haven't been able to get past the "currently unavailable in your location" page for over a month now. Quote
Cez Posted November 4 Report Posted November 4 4 hours ago, Mturk said: I haven't been able to get past the "currently unavailable in your location" page for over a month now. try to use VPN with US ip address. At least you'll be able to see your points. I see them with 0 offers Quote
dukesie89 Posted November 8 Report Posted November 8 We finally have access from the UK Still only 1 offer showing which is not correct but I’ll take this as progress even being able to see my points! Married2Grumpy 1 Quote
Snotarni Posted November 13 Author Report Posted November 13 On 11/4/2025 at 7:46 AM, WAAAYTOOO said: Same. Talked to Casino Royale this week... they did the infamous "submitted a ticket to our back end"... (I could insert a joke here, but I'll refrain)... They were able to see my IR Certs and book me, but I still can't get to my account online. They said it could take 7 - 14 business days. WAAAYTOOO and Hoppy2BHere 2 Quote
Robb Posted November 14 Report Posted November 14 I have the exact same problem & experience. Unable to access my Club Royal offers page. Continuous loop to "link your partners" page. Been calling for 2 months with no success. "being fixed" Fixed wait 24 hrs, now still working on it. Take 7-10 business days. Still no progress in 2 months Snotarni 1 Quote
Hoppy2BHere Posted November 19 Report Posted November 19 On 11/13/2025 at 11:29 AM, Snotarni said: Talked to Casino Royale this week... they did the infamous "submitted a ticket to our back end"... (I could insert a joke here, but I'll refrain)... They were able to see my IR Certs and book me, but I still can't get to my account online. They said it could take 7 - 14 business days. My wife’s 7-14 days started first of August to get her Signature back and not yet… I still don’t exist online because I have 2 C&A #s for the casino. I am prime and sig at the same time… Utopia host knows the drill, hopefully Explorer host does also in 2 days… Jim & Sher WAAAYTOOO 1 Quote
Snotarni Posted November 19 Author Report Posted November 19 On 11/14/2025 at 11:45 AM, Robb said: I have the exact same problem & experience. Unable to access my Club Royal offers page. Continuous loop to "link your partners" page. Been calling for 2 months with no success. "being fixed" Fixed wait 24 hrs, now still working on it. Take 7-10 business days. Still no progress in 2 months Wonder how we elevate this??? Hoppy2BHere and WAAAYTOOO 1 1 Quote
SplashOfWater Posted November 19 Report Posted November 19 We sailed on Explorer on Nov 1st and 6th. Still no casino points updated in either of our accounts. I sent an email to clubroyale@rccl.com this weekend detailing the issue with missing points for both cruises. My husband is trying to re-qualify for Signature so those missing points are important. If the issue is not fixed by the time we board Star next month we'll get the host involved. WAAAYTOOO and Hoppy2BHere 2 Quote
Snotarni Posted November 25 Author Report Posted November 25 On 11/19/2025 at 9:24 AM, Snotarni said: Wonder how we elevate this??? Checked in with the Host on Freedom this past weekend (after my SeaPass Card said I was Choice)... appears I had the always hilarious "Duplicate Profile/Email Address"... So, she deleted one, and passed a note to the "Back End" to fix... As of yesterday, I'm back online!! Crazy enough, my 2025 Prime Cert is still showing as available... Quote
WAAAYTOOO Posted November 25 Report Posted November 25 14 minutes ago, Snotarni said: Checked in with the Host on Freedom this past weekend (after my SeaPass Card said I was Choice)... appears I had the always hilarious "Duplicate Profile/Email Address"... So, she deleted one, and passed a note to the "Back End" to fix... As of yesterday, I'm back online!! Crazy enough, my 2025 Prime Cert is still showing as available... Yesterday, I was able to get into my new website account for the first time ever ! My points are wrong but at least I can get into the site !!! I guess we'll see if it's really fixed when I check in on SY next week. For the past 5 cruises it has shown me as "Choice". My annual Prime cruise is also still showing available. Too funny. Snotarni 1 Quote
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