orcien Posted October 5, 2017 Report Share Posted October 5, 2017 Royal Caribbean has a total lack of empathy towards customers that have been impacted by Hurricane Irma that have already paid for trips. I reside in South Florida and my home was heavily damaged in the storm. I called Royal Caribbean to see if I could reschedule our trip or even transfer the tickets to someone else to go in our place. I was advised that I could not and the only option was to cancel, but if I cancel we would loose all of our money. I was hurt and angry that Royal Caribbean did not have any contingency plan in place for hurricane victims like myself that have been impacted. Royal Caribbean advised me that they could not make any type of exception. So we moved heaven and earth to make this trip so we would not lose all our money. Please note (we are still going on a trip while our home is still damaged and waiting on the insurance company so we can make repairs to date). Today I received a email advising me that our itinerary has been changed to Jamaica and Nassau Bahamas. Once again I called into Royal Caribbean's Customer Service to see if there was anything that can be done and I was told "NO". We would have never booked a trip to go to the ports that have been chosen for us for the amount of money that we are paying. We have visited those islands countless times and have spent way less. And I definitely did not want to spend my anniversary going back. I am very angry and disappointed in the way that Royal Caribbean is handling this situation. I am also sadden that they don't have any type of alternative options for us. It shows a lack of empathy and total disregard for customers like myself. Quote Link to comment Share on other sites More sharing options...
rjac Posted October 5, 2017 Report Share Posted October 5, 2017 Did you buy trip insurance? BrianAlt 1 Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted October 5, 2017 Report Share Posted October 5, 2017 1 hour ago, rjac said: Did you buy trip insurance? "Home or Destination Inhabitable" is a covered reason on some Trip Cancellation/Trip Interruption plans. Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 Unfortunately we didn’t. We never needed it before. Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 1 hour ago, rjac said: Did you buy trip insurance? 14 minutes ago, jurrjurr said: "Home or Destination Inhabitable" is a covered reason on some Trip Cancellation/Trip Interruption plans. Unfortunately we did not. We never needed it before. It’s a very expensive life lesson. Quote Link to comment Share on other sites More sharing options...
JLMoran Posted October 6, 2017 Report Share Posted October 6, 2017 1 minute ago, orcien said: Unfortunately we didn’t. We never needed it before. I hate to say, but in this day and age of very unpredictable weather, terrorist attacks that can shut down a city or entire region, etc… trip insurance is about as mandatory with vacation planning as health insurance is to daily living. Its generally not that expensive ($200-$300 for a policy that covers just about any Act of God situation, preexisting medical condition clause, etc. you can think of), at least relative to the cost of your vacation. And while you may not need it 19 times out of 20, knowing it’s there on that 20th time is, as the credit card ads say, “priceless” rjac 1 Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 Trust me when I say this. I learned my lesson. It will never happen again. Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted October 6, 2017 Report Share Posted October 6, 2017 2 minutes ago, orcien said: Trust me when I say this. I learned my lesson. It will never happen again. I hope you are still able to enjoy your vacation. It will take awhile for the insurance companies to handle all the claims. Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 Thank you. I appreciate you for taking the time and saying that. Quote Link to comment Share on other sites More sharing options...
Floski Posted October 6, 2017 Report Share Posted October 6, 2017 That really sucks. As stated above, I hope you have a helluva vacation (despite the corporate BS). Quote Link to comment Share on other sites More sharing options...
coneyraven Posted October 6, 2017 Report Share Posted October 6, 2017 I'm sorry that you're having to go through this "hell" -- A vacation is supposed to be something to recharge your battery and have a moment of stress-free living.... I think what amazes me the most is that you weren't able to transfer it to someone else..... Unless, of course, you're only a few days away, then it's not a Royal Caribbean thing, it's a Homeland Security thing..... Try to relax, hopefully the insurance company will be able to take care a lot of the "red tape" while you're gone ...Oh, and Happy Anniversary. Mark Quote Link to comment Share on other sites More sharing options...
craig403 Posted October 6, 2017 Report Share Posted October 6, 2017 Moved to different topic. :-) Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 The cruise is in November. I immediately contacted them after the storm to see if they could work with me and they said no. Thank you so much I appreciate it. I am going to try and enjoy myself. Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 35 minutes ago, coneyraven said: I'm sorry that you're having to go through this "hell" -- A vacation is supposed to be something to recharge your battery and have a moment of stress-free living.... I think what amazes me the most is that you weren't able to transfer it to someone else..... Unless, of course, you're only a few days away, then it's not a Royal Caribbean thing, it's a Homeland Security thing..... Try to relax, hopefully the insurance company will be able to take care a lot of the "red tape" while you're gone ...Oh, and Happy Anniversary. Mark Quote Link to comment Share on other sites More sharing options...
orcien Posted October 6, 2017 Author Report Share Posted October 6, 2017 37 minutes ago, coneyraven said: I'm sorry that you're having to go through this "hell" -- A vacation is supposed to be something to recharge your battery and have a moment of stress-free living.... I think what amazes me the most is that you weren't able to transfer it to someone else..... Unless, of course, you're only a few days away, then it's not a Royal Caribbean thing, it's a Homeland Security thing..... Try to relax, hopefully the insurance company will be able to take care a lot of the "red tape" while you're gone ...Oh, and Happy Anniversary. Mark The cruise is in November. I immediately contacted them after the storm to see if they could work with me and they said no. Thank you so much I appreciate it. I am going to try and enjoy myself. coneyraven 1 Quote Link to comment Share on other sites More sharing options...
melski94 Posted October 6, 2017 Report Share Posted October 6, 2017 8 minutes ago, craig403 said: Where do you get your insurance from? We go back and forth on trip insurance. Most of the time we get it especially if it is an expensive trip. When we go out of Galveston we gamble and do not take it. We normally purchase the Cruise line insurance but then I wonder about the close connection between the cruise line and the insurance company. I know there are several companies and prices are all over the place but I have never taken the time to research all the exclusions in the policies. That in itself is weird. You spend all that money on the trip but then don't check out the details... I go through USAA but you have to be a member. I've heard of many use Insuremytrip.com but I haven't used them (I think I priced it out and USAA had slightly better rates). I also used the cruise line insurance and found it is more expensive for us than other sites. The one thing is for it to cover pre-existing medical reasons the plan needs to be purchased within 30 days of deposit. We are traveling with my MIL on our next trip so really wanted to make sure of this as it wasn't something I ever thought of before for us. Trip insurance shouldn't be thought of as only cruise insurance but also consider it for all-inclusive vacations and other expensive trips where there is upfront costs. OP, sorry to have this happen to you. I really hope that in the next month you can make some progress on your insurance and house where you feel comfortable enough to go and get away from it all. craig403 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted October 9, 2017 Report Share Posted October 9, 2017 You can check with your credit card, some offer some coverage on purchases including cruises. Sorry to hear about your home, hope life is getting back on track for you. Quote Link to comment Share on other sites More sharing options...
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