Crown & Anchor Points - Posting Delay

[Keiffer-b]

Currently Diamond but after my September 1 sailing I will upgrade to D+.  It's been almost 3 weeks and my points have not posted. I tried another member's suggestion of deleting my C&A number from my profile then adding it back with no luck.

I phoned C&A and after a lengthy wait was advised that now the turnaround time for points being credited is in excess of 30 days.  THUD.  They said it's just a system update but had no explanation as to the reason.  They told me my sailing was posted and they verified my suite and other details but couldn't offer any other help.

Anyone else heard about this new policy?  I didn't find anything specific during my search.  TIA.

[Cakemeister]

That's news to me. We sailed on September 3 and got our points a few days after we returned, just like always.

The FAQ says two weeks: Who Can I Speak with Regarding Missing Crown and Anchor Points? | Royal Caribbean Cruises

 

[John-NC]

I got my points from a 9/8-11 sailing about 7 days after debarkation.

[Paid4c4]

We were on the Adventure OTS August 19-26, 2023 and it took three weeks for our points to so up.  Good luck with your points.

Bill

[judgen]

I sailed end of August to Sept 2 and was going to diamond level. Checked every day after about a week and it took about 2 weeks.

[KevinK]

I just got off Liberty today.  Let see how long it takes.  They normally appear in a week..

[Mark_A]

took 6 days for my Aug 25 to Sept 1 cruise on Navigator for the points to post

[Mturk]

Got mine 7 days after our Aug. 20-28 Odyssey cruise. Funny thing is that for 2 of my sons, even before this past cruise, the points total on the app were wrong. When we went to the Loyalty Ambassador onboard she said that within the system it was showing the correct amount of points but the app wasn't updating for some reason. I checked with my sons once I got my Odyssey points and their apps were still showing the wrong amount from before the cruise. I've had them logout and log back in but that didn't do the trick.

[WAAAYTOOO]

My last cruise points posted in a reasonable amount of time (within a week) but they were incorrect !  They only posted 7 points but we had sailed in a JS.  I called C&A to have it corrected and the first rep I got insisted that we were only entitled to 7 points since our original booking was a balcony, which we upgraded to the JS months prior to the sailing.  There was no arguing with him so I just hung up and called again.  This time I got someone who had a clue, who corrected the mistake immediately.  Ugh.  Maybe C&A has some staffing issues….

[Al Miller]

I've had it take up to a month to post. And as Short as about 10 Days.

[PineappleT]

My son was gold status and after this upcoming cruise in October, he will be platinum. The C&A site has his status as "pre-gold" with zero points yet all of his past cruises are listed. They wiped out all of his points. He has reached out to C&A and no response yet.

[smokeybandit]

My last cruise that ended August 5 had points credited by August 12

[Mike n Ky]

17 hours ago, Cakemeister said:

That's news to me. We sailed on September 3 and got our points a few days after we returned, just like always.

The FAQ says two weeks: Who Can I Speak with Regarding Missing Crown and Anchor Points? | Royal Caribbean Cruises

 

Same here and I do believe the longest we have had to wait was about a week.

[Keiffer-b]

Just an FYI follow-up.  It's been 35 days, I phoned C&A again, actually spoke to a very nice and helpful person.

Surprise - there was a glitch with their system and the points were not credited and if I would not have called, they would have never been credited.  She was apologetic but still couldn't explain why the system is taking longer and they're advised to tell guests that it can take a month.  But happily, she manually entered them.

Still #loyaltoroyal but always remember to "inspect what you expect" as a former boss told me once.

Happy Weekend!

[BrianB]

I got off the Jewel on September 28. The points posted on October 4…six days. The number of points posted was correct. I always check as sometimes they are wrong. I sail solo and earn double points. If I sail solo in a suite I earn triple. Sometimes they only post single points and I have to call.

Calling can sometimes be a bit of a challenge. Regardless of which number or department. There’s always the possibility that the call is answered by someone who either misunderstands or is just depending on outdated information. Or is just having a bad day.

As @WAAAYTOOOcommented…the best thing to do when you are reasonably sure you’re right, or feel you’re not getting the correct answer, is just politely end the call, hang up and call back. Arguing or demanding a supervisor can be counterproductive and time-consuming.

In my experience, calling back and getting a different representative usually solves the issue.

Good luck!

[cedricmr]

2 cruises in september (Enchantment OTS) : one week delay

[tm2]

On 9/21/2023 at 1:41 PM, Keiffer-b said:

Currently Diamond but after my September 1 sailing I will upgrade to D+.  It's been almost 3 weeks and my points have not posted. I tried another member's suggestion of deleting my C&A number from my profile then adding it back with no luck.

I phoned C&A and after a lengthy wait was advised that now the turnaround time for points being credited is in excess of 30 days.  THUD.  They said it's just a system update but had no explanation as to the reason.  They told me my sailing was posted and they verified my suite and other details but couldn't offer any other help.

Anyone else heard about this new policy?  I didn't find anything specific during my search.  TIA.

I just called today as I returned on 9/22 after sailing in a JS and this trip should have put us to D+ finally however the points still aren't showing. We were counting on that status for our trip this month so we never purchased the internet from the cruise planner when it was on sale and now C&A told me the same thing! Not acceptable as somehow Club Royale can get my points added within 10 days! Someone on FB advised me to take my seapass card from my last voyage showing JS and date and get the onoard Loyalty Ambassador to update my card after I board if it still hasn't been done. Incredible that they can't get there software so it processes these points in a more timely manner. Oh wait, it used to!! 

[Poleman88]

Just off Wonder on Oct.22, this cruise will move us to Diamond. Nothing posted yet, but will update as soon as we get them.

[Poleman88]

13 hours ago, Poleman88 said:

Just off Wonder on Oct.22, this cruise will move us to Diamond. Nothing posted yet, but will update as soon as we get them.

 

[Poleman88]

Well then, my points showed up this morning. I’m now officially Diamond!!

[Morganno]

21 hours ago, Poleman88 said:

Well then, my points showed up this morning. I’m now officially Diamond!!

Same we just got off wonder last week just checked now and we are at 74 points. Desparately looking for a bargain 7 nights to get to 80 lol 

[Mturk]

Got off Oasis last Sunday and points appeared last night, 5 days. Record?

[cmich068]

Was on Harmony a couple of weeks ago - the points posted after one week but still showing old status level.

[Mike n Ky]

We leave the ship, Symphony, on 2/4 and since we will have enough to move to D+ I expect it to update no later than on 2/11. LOL

[cedricmr]

@Mike n Kyif not, you can go to loyaldesk the first day (second cruise) and the necessary will be ok

 

 

[Mike n Ky]

8 hours ago, cedricmr said:

@Mike n Kyif not, you can go to loyaldesk the first day (second cruise) and the necessary will be ok

 

 

I am sure it will be...fwiw our next cruise will be with Celebrity...our first...and held off until now because the points don't transfer, just matching status.

[WannaCruise]

On 10/6/2023 at 2:33 PM, Keiffer-b said:

Just an FYI follow-up.  It's been 35 days, I phoned C&A again, actually spoke to a very nice and helpful person.

Surprise - there was a glitch with their system and the points were not credited and if I would not have called, they would have never been credited.  She was apologetic but still couldn't explain why the system is taking longer and they're advised to tell guests that it can take a month.  But happily, she manually entered them.

Still #loyaltoroyal but always remember to "inspect what you expect" as a former boss told me once.

Happy Weekend!

I know this is an old post, but appreciate you posting and your follow up as we are in the same situation.

It's been 3 weeks since our cruise.  DH and my cruise include the points for the sailing; however, our kids points have yet to be updated.  I called and they said we need to wait 30 days (which seems ridiculous and have never heard that before).  I check our younger one's account each day and no change.  And I know at this point, waiting 30 days will do nada.  

[Mike n Ky]

On 1/25/2024 at 10:27 PM, Mike n Ky said:

We leave the ship, Symphony, on 2/4 and since we will have enough to move to D+ I expect it to update no later than on 2/11. LOL

RC exceeded my expectations...it was updated today showing D+...  

[KentF]

My wife works in IT.  She thinks it's absurd that RC gives itself 30 days to post a cruise to a Crown & Anchor, and often takes 7 to 30 days to post.

In her opinion, RC must be using antiquated hardware and/or software for Crown & Anchor.

Yet, if you make a purchase on a ship, the purchase shows up within 30 to 60 minutes on your account.

If I fly American Airlines or stay at any of the major hotel groups (Hyatt, Hilton, Marriott, or IHG), the flight/stay posts the next day to the loyalty account.

[smokeybandit]

I work in IT. I see no problems with it since 99% of the time points are updated within a week and unlike airlines and hotels, you don't redeem RC points for perks, so it's not as urgent to get points updated. And in the scenario where it is urgent (changing status between near term cruises) this can be handled in other ways.

[WAYNO]

Yes, old post but still as relevant as ever.

I don't give them a free pass.  30-days is just another way to say your points aren't happening.  It's happened enough times with us, I cringe as we pass just one week without correct points.

And giving them a 30 day free pass especially clogs the works when you've had other cruises in the same time period.  It is difficult to convince folks with less than a mastery of English speaking skills.

Bring back the Eugene, Oregon call center!

[smokeybandit]

Sure if it actually takes 30 days you're going have issues. But I don't mind them giving themselves that padding of 30 days as I'm sure even within the typical 7 days they get lots of calls regarding points.

[Jolly Ogre]

Heh ... they have me shown as taking a cruise this past April that I was not on...although 0 points for it.

[Matt]

20 hours ago, KentF said:

In her opinion, RC must be using antiquated hardware and/or software for Crown & Anchor.

I know their servers were on AS/400 not too long ago. Not sure if that finally got migrated, but that technical debt was indeed part of the equation.

[SplashOfWater]

I just left the Norwegian Aqua yesterday and my NCL points were updated today. No reason why Royal can't do the same.

[HeWhoWaits]

16 minutes ago, SplashOfWater said:

I just left the Norwegian Aqua yesterday and my NCL points were updated today. No reason why Royal can't do the same.

Maybe NCL recruits away the competent programmers.

[SplashOfWater]

17 minutes ago, HeWhoWaits said:

Maybe NCL recruits away the competent programmers.

Judging by using their website, I'd say no. 

[twangster]

2 hours ago, SplashOfWater said:

I just left the Norwegian Aqua yesterday and my NCL points were updated today. No reason why Royal can't do the same.

It appears on the surface at least, that Royal executive leadership doesn't see the value in modernizing their IT platforms.  This isn't exactly or completely accurate as there are some changes coming, but generally speaking when you have dump trucks of money being dumped in your lap every hour it's hard to understand how an extra dump truck of money per day is worth the costs to modernize.  

Work in IT long enough and when it comes to large corporations there are two main types.  Those that see IT as a tool to empower the organization and increase revenue versus those companies that view IT as a cost center, a money pit that, like a boat, only costs you money with no increased returns.  

When ever I have interviewed for senior IT positions in my life I have asked questions to understand the nature of the IT-political structure to determine how the organization views IT.  I make choices based on the assessment.  I don't enjoy working at an organization where IT isn't valued or funded to excel.  But I do understand the argument.  With gobs of money coming in, will this multi-million dollar expense to improve IT generate gobs more millions?  No?  Then nope.  Stay the course.  

[smokeybandit]

Taking a few days to update points is quite low on their IT concern list though.

Any time you "need" those points to clear, you can get it done.

[RCIfan1912]

The other thing is you to dig a little to see your points. They used to be displayed when you login to the website but not anymore. Another awesome move by RC IT. The app still displays them though.