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New cruise planner item, Premier Pass?


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This is another instance Royal Caribbean lied.  They already nickel and dime you for everything and now blamed the latest Premier Pass fiasco on a computer glitch.   Computers does not make the glitches, human does.  Those hidden premier pass tab was there for internal friends, but since it was discovered by others travelers, Royal Caribbean socked it to the customers by saying it was a glitch.   What a bunch of crap for such a big company.  Typical of the British influence and adding insult to injury my refund will take 30 days.

Premier Pass.docx

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1 hour ago, Rackham said:

At this point, I'm halfway waiting for an apology for canceling the previous apology due to staff error with another $50 OBC included which would bring the final OBC total to where it was before it was reversed. Royal really needs to figure out what they're doing and fast. 

 

52AB1192-C33E-474A-82FA-80A472EAD372.png

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58 minutes ago, RoyalGreg said:

As long as we're refunded, I'll be satisfied. If we get some amount of OBC ($50 or otherwise), then it's even better.

 

For now, I'm just ecstatic that I hopped on this ride!

I'll be satisfied when Royal Caribbean starts doing things right in the first place. I guess I aim high. LOL.

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The purchases made for these pkgs on 3 of my upcoming cruises are still there….IOW, nothing has been refunded yet.  The pkg itself has been removed (the entire category is no longer there) but the purchases are still showing in my purchase history.  No OBC yet that I can determine.

The cruises where these bogus pkgs were purchased are

Mariner (5-26-23)

Adventure (12-22-33)

Adventure (12-30-33)

None of the other cruises I have booked offered the bogus pkg.

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21 minutes ago, Ampurp85 said:

It seems it should have been $50 OBC per package and they did $100 and then took it back. So now they are trying to fix everything. Which as I was typing happened because I got the $50 OBC in all the instances of booking.

What The Wtf GIF by Justin

okay i just reverse engineered the math and can confirm that the OBC is a singular $50 offering on both of my sailings in question.

like @WAAAYTOOO, they are still showing up as booked, and i've yet to see the refund -- though we know that is coming, just a matter of when 😅

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I bought it for two cabins....one package for each cabin (two different reservation #s).

Each reservation # now has $50 obc.  The packages show up on my order history, but that will work itself out over time.  The $177.98 still shows as "pending" on my credit card, so it's not really a charge against my limit. 

I'm pleased with the outcome. 

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I did not get the $100 yesterday as some did, but when I checked this morning, I had an additional $100 in credit on my account. I did buy two packages because we are a party of 4. So that $100 could just be the same error as people were reporting last night, or it could be a legitimate amount of OBC for 2 packages at $50 each... IDK 🤷‍♀️

My original purchase has not been cancelled or refunded yet. Just leaving it alone, not touching anything in there right now! 

We are cruising on April 2.

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@WAAAYTOOO I had booked it for my Mariner 1/15/24 sailing and it is the only one without a credit yet. Yesterday it was $200, and the first to be rescinded. So, I beleive they are applying them to the earliest cruises first. 

Also, since I booked on Saturday, the amounts have been showing as pending, I don't care as they will be rectified. None of them have been cancelled but I won't do it myself, I will wait until Royal cancels them for me. 

 

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2 hours ago, WAAAYTOOO said:

The purchases made for these pkgs on 3 of my upcoming cruises are still there….IOW, nothing has been refunded yet.  The pkg itself has been removed (the entire category is no longer there) but the purchases are still showing in my purchase history.  No OBC yet that I can determine.

The cruises where these bogus pkgs were purchased are

Mariner (5-26-23)

Adventure (12-22-33)

Adventure (12-30-33)

None of the other cruises I have booked offered the bogus pkg.

Ditto for me.  No cancellations yet, and no OBC yet.

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Just a little info … I’ve been waiting on email to say my premier package has been cancelled , I emailed my TA and she said she got the email but it didn’t say who it applied to . It was me and she said that it was canceled and the full refund should show up in 14 days . Also they have given me 50$ in onboard credit and reason I’ve not seen it on my app or account, that takes awhile also for some people . 

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26 minutes ago, Micheleyd said:

 how are they determining the order in which the OBC are reinstated?

we have nothing officially confirmed but speculation leads us to believe they’re going in order of soonest to latest.

it’s very much a work in progress, so i am trying to keep expectations low as the dust settles for now. 

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8 hours ago, WAAAYTOOO said:

What a clown show.  

I said the same thing....running around like the Keystone Cops!!

I sail Celebrity quite a bit and have booked this kind of package with them. The Premier Pass was $279 per person for a 7N sailing and this was pre-pandemic. So when I heard they were offering it on Royal for much cheaper, I was skeptical at best. But I hope everyone is sufficiently compensated for this "glitch".

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I just checked yet again and now I have $100 OBC.  The thing is, I had purchased 2 but then cancelled one of them after I read more posts saying we only needed to buy one for 2 people.  Also the package I had kept is still showing booked but the one I cancelled shows refunded.

Guess I’ll wait and see how this plays out.

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1 hour ago, Snowchaser said:

Had the $100 which was removed and now have the $50 credit.  Looks like from reading the small print that it can only be used in the cruise planner which kind of stinks cause we've already bought everything we need at a better discount then what is offered now.

The OBC can be used on board or on the planner, for later cruises I plan to use mine at the casino.

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12 hours ago, Snowchaser said:

Had the $100 which was removed and now have the $50 credit.  Looks like from reading the small print that it can only be used in the cruise planner which kind of stinks cause we've already bought everything we need at a better discount then what is offered now.

As @Ampurp85 noted it can be used onboard.

I really hope that you can forgive us and understand that it was an honest mistake. We will though provide you with a $50 USD Onboard Credit, which can be used pre-cruise to book packages and experiences via My Royal Cruise or use it anywhere onboard.

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22 minutes ago, ScottD said:

They got an invoice for the price of whatever they bought with a due date of 3\17 from what I've seen

That is correct.  I spent 40 minutes on the phone with Royal just now and have a ticket into IT because of this.  They noted it on my booking that I have tried to make a payment but there is some internal error coming up.  However, one of the items I had used the errored $200 OBC against was cancelled while they were trying to figure out what is going on. 🤦‍♀️ 

 

So now I wait. Premier Package is still showing as booked online, and the RCCL agent even saw it as booked along with my three items that was booked using the errored $200 versus the $100 now sitting in the account.🤷‍♀️

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