WAAAYTOOO Posted March 13, 2023 Report Share Posted March 13, 2023 35 minutes ago, Marlena said: Anyone else wondering why they haven't made any statements about this yet?? I was expecting an error email by now. My guess is they’re still mulling over what they’re going to do and how they’re going to turn this mess into an “enhancement” to your cruise experience. Ampurp85, teddy, SweetPea and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
teddy Posted March 13, 2023 Report Share Posted March 13, 2023 17 minutes ago, WAAAYTOOO said: My guess is they’re still mulling over what they’re going to do and how they’re going to turn this mess into an “enhancement” to your cruise experience. It blows my mind that I can still see it in my Cruise Planner (albeit "sold out") as well as in my Order History as "Booked". I know it's not going to happen, but you'd think there would be some communication from RC, at least within the Cruise Planner. I don't do Facebook or Twitter, so I've only seen the copy/paste of their communication with other people. WAAAYTOOO and SweetPea 2 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted March 13, 2023 Report Share Posted March 13, 2023 I was going to say, if they are like my company, it's been referred to Legal and Corporate Communications/Public Relations to come up with a resolution first which would then be sent to Finance to see if the proposed solution is doable. This would be followed by heavy back and forth negotiations between Corp Comm and Finance until one relents to the other. All the while the intern who made this mistake is being sent to work a customer care desk to atone for his sins, unless he's a nepotism hire in which case they probably promote him. Ahaque, Rackham, JohnK6404 and 6 others 1 8 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted March 13, 2023 Report Share Posted March 13, 2023 This is on the web. Says refunds are in the making so guess we will see! https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiNrZnWzdn9AhWpMlkFHe5WDXEQFnoECA8QAQ&url=https%3A%2F%2Fwww.cruisehive.com%2Froyal-caribbean-refunds-guests-after-huge-mistake%2F96352&usg=AOvVaw2xrzlp9nISiZhhVAX3g603 Cactus527 1 Quote Link to comment Share on other sites More sharing options...
JoeC Posted March 13, 2023 Report Share Posted March 13, 2023 40 minutes ago, PPPJJ-GCVAB said: This is on the web. Says refunds are in the making so guess we will see! I'll believe only what they communicate to me directly at this point in the form of a refund. Because CS said one thing Saturday and a completely different thing today to those who reached out. So who knows? Hopefully they'll reach out sooner rather than later because my cruise begins on Wonder in 2 weeks. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
billdauterive Posted March 13, 2023 Report Share Posted March 13, 2023 2 hours ago, WAAAYTOOO said: My guess is they’re still mulling over what they’re going to do and how they’re going to turn this mess into an “enhancement” to your cruise experience. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
billdauterive Posted March 13, 2023 Report Share Posted March 13, 2023 1 hour ago, SweetPea said: I was going to say, if they are like my company, it's been referred to Legal and Corporate Communications/Public Relations to come up with a resolution first which would then be sent to Finance to see if the proposed solution is doable. This would be followed by heavy back and forth negotiations between Corp Comm and Finance until one relents to the other. All the while the intern who made this mistake is being sent to work a customer care desk to atone for his sins, unless he's a nepotism hire in which case they probably promote him. SweetPea 1 Quote Link to comment Share on other sites More sharing options...
reanna Posted March 13, 2023 Report Share Posted March 13, 2023 1 hour ago, SweetPea said: I was going to say, if they are like my company, it's been referred to Legal and Corporate Communications/Public Relations to come up with a resolution first which would then be sent to Finance to see if the proposed solution is doable. This would be followed by heavy back and forth negotiations between Corp Comm and Finance until one relents to the other. All the while the intern who made this mistake is being sent to work a customer care desk to atone for his sins, unless he's a nepotism hire in which case they probably promote him. Sounds pretty accurate to me!! SweetPea 1 Quote Link to comment Share on other sites More sharing options...
tdiedrich Posted March 13, 2023 Report Share Posted March 13, 2023 Cactus527, SweetPea, PPPJJ-GCVAB and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Rakaia Posted March 13, 2023 Report Share Posted March 13, 2023 16 minutes ago, tdiedrich said: Yup. Just got the same. Hey, $50 I didn't have before. I'll take it. SpeedNoodles, SweetPea and Cactus527 2 1 Quote Link to comment Share on other sites More sharing options...
tdiedrich Posted March 13, 2023 Report Share Posted March 13, 2023 14 minutes ago, Rakaia said: Yup. Just got the same. Hey, $50 I didn't have before. I'll take it. Exactly! Cactus527 and SweetPea 1 1 Quote Link to comment Share on other sites More sharing options...
billdauterive Posted March 13, 2023 Report Share Posted March 13, 2023 19 minutes ago, tdiedrich said: Ditto. 16 minutes ago, Rakaia said: Yup. Just got the same. Hey, $50 I didn't have before. I'll take it. And ditto. Cactus527 1 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted March 13, 2023 Report Share Posted March 13, 2023 Hot dam! I knew i should've bought 2! Thanks, Royal. A lovely gesture for sure. Hope folks didn't jump the gun to cancel their Black Friday deals. Cactus527, Thumper44 and PPPJJ-GCVAB 3 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted March 13, 2023 Report Share Posted March 13, 2023 The OBC is a great gesture. It is basically interest for holding people's money will they wait for refunds. Xaa and asquared17 1 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted March 13, 2023 Report Share Posted March 13, 2023 $50 OBC. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Rackham Posted March 13, 2023 Report Share Posted March 13, 2023 Anybody else considering using the $50 OBC on a bottle of Veuve Clicquot, then telling fellow passengers it was your welcome aboard bottle from the Premier Pass package? Edit: The forum keeps getting rid of the crazy face at the end of the above. CrimsonCruiser, TXcruzer, SebagoSue and 4 others 7 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted March 13, 2023 Report Share Posted March 13, 2023 I want $50 OBC for my two cruises too because I WOULD have booked it if it had been available... @Cactus527 Aren't you glad you didn't cancel your earlier purchases!? CrimsonCruiser and PPPJJ-GCVAB 2 Quote Link to comment Share on other sites More sharing options...
asquared17 Posted March 13, 2023 Report Share Posted March 13, 2023 free $50 OBC!!!! i’ll take it Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted March 13, 2023 Report Share Posted March 13, 2023 Great! Just got the email too! Was not going to lose any sleep, but I appreciate the gesture! asquared17 1 Quote Link to comment Share on other sites More sharing options...
asquared17 Posted March 13, 2023 Report Share Posted March 13, 2023 although i did book for two different cruises (and one of them was with OBC) so i’m curious if i will get two letters… Quote Link to comment Share on other sites More sharing options...
JoeC Posted March 13, 2023 Report Share Posted March 13, 2023 Easy come, easy go. Wish they could have just given us The Key, though! Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted March 13, 2023 Report Share Posted March 13, 2023 I wonder if it is per reservation or per pass? Either way I just got my email and whooooo !!!!!$50 asquared17, Rackham, PPPJJ-GCVAB and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted March 13, 2023 Report Share Posted March 13, 2023 15 minutes ago, asquared17 said: although i did book for two different cruises (and one of them was with OBC) so i’m curious if i will get two letters… I think it will be for both cruise but one letter????? Maybe.........I don't know because it doesn't list any reservations numbers. asquared17 1 Quote Link to comment Share on other sites More sharing options...
billdauterive Posted March 13, 2023 Report Share Posted March 13, 2023 21 minutes ago, Rackham said: Anybody else considering using the $50 OBC on a bottle of Veuve Clicquot, then telling fellow passengers it was your welcome aboard bottle from the Premier Pass package? TimNayUK and PPPJJ-GCVAB 2 Quote Link to comment Share on other sites More sharing options...
nate91 Posted March 13, 2023 Report Share Posted March 13, 2023 What a classy way to handle this! Great job, RCI! JohnK6404 and Carlyn3 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 13, 2023 Report Share Posted March 13, 2023 I booked these pkgs on every sailing that it offered it BUT I purchased 2, each time….meaning that I actually purchased 6 of them. I wonder if they will give me $50 for each of them….$100 per cruise…$300 total ? Ampurp85, SpeedNoodles and PPPJJ-GCVAB 1 1 1 Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted March 13, 2023 Report Share Posted March 13, 2023 16 minutes ago, WAAAYTOOO said: I booked these pkgs on every sailing that it offered it BUT I purchased 2, each time….meaning that I actually purchased 6 of them. I wonder if they will give me $50 for each of them….$100 per cruise…$300 total ? I was thinking the same thing! I booked it once under my name and once under Christine’s just in case! Would be funny if we get the $100. Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted March 13, 2023 Report Share Posted March 13, 2023 Yup…I got the email too! All good, I guess Quote Link to comment Share on other sites More sharing options...
asquared17 Posted March 13, 2023 Report Share Posted March 13, 2023 24 minutes ago, Ampurp85 said: I think it will be for both cruise but one letter????? Maybe.........I don't know because it doesn't list any reservations numbers. just checked and my december oasis cruise doesn’t have the pass money back to the OBC yet. so i may have to chase it down if not resolved. but who knows how long of a process this is; could just be the first round and they’re going down a list from soonest to latest. i’ll definitely give it some more time. Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted March 13, 2023 Report Share Posted March 13, 2023 1 hour ago, asquared17 said: just checked and my december oasis cruise doesn’t have the pass money back to the OBC yet. so i may have to chase it down if not resolved. but who knows how long of a process this is; could just be the first round and they’re going down a list from soonest to latest. i’ll definitely give it some more time. I’m guessing it needs to go into some sort of refund or cancelled status in the Cruise Planner first and then we’ll get the OBC posted. Mine is still not cancelled and into refund status yet… it’s likely going to take some time… maybe a couple of days. We’ll see! Wait for Royal to update this purchase from Booked to a cancelled or refund status... Here's an old purchase in "Refund" status... asquared17 1 Quote Link to comment Share on other sites More sharing options...
asquared17 Posted March 13, 2023 Report Share Posted March 13, 2023 oh, good thinking!! @JohnK6404 JohnK6404 1 Quote Link to comment Share on other sites More sharing options...
ZBrady Posted March 13, 2023 Report Share Posted March 13, 2023 Free money! Quote Link to comment Share on other sites More sharing options...
Cactus527 Posted March 13, 2023 Report Share Posted March 13, 2023 54 minutes ago, FionaMG said: I want $50 OBC for my two cruises too because I WOULD have booked it if it had been available... @Cactus527 Aren't you glad you didn't cancel your earlier purchases!? YES! So thankful I didn't do that. The free $50 OBC is going to definitely help. FionaMG 1 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted March 13, 2023 Report Share Posted March 13, 2023 OK, I know I have $25 obc now and $50 when I board. (All, pre this mess). Where in planner do I check for them? Only ever see when I go to purchase something. Quote Link to comment Share on other sites More sharing options...
ScottD Posted March 13, 2023 Report Share Posted March 13, 2023 People are getting this email about the Atlantis excursion that was extremely underpriced,also! Oh no... Cactus527 and Carlos A. 1 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted March 13, 2023 Report Share Posted March 13, 2023 CrimsonCruiser 1 Quote Link to comment Share on other sites More sharing options...
Srp431 Posted March 13, 2023 Report Share Posted March 13, 2023 Yep, saw this same email and it's trending on Facebook as well Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted March 13, 2023 Report Share Posted March 13, 2023 I received both the Atlantis Aquaventure email and the Premier Package email. I booked Aquaventure 1 Mar. this cruise is 117 days away and not looking good. Quote Link to comment Share on other sites More sharing options...
Montemy2419 Posted March 13, 2023 Report Share Posted March 13, 2023 6 hours ago, Carlos A. said: Why would they cancel the Atlantis Aquaventure? It is normally priced at $269 per person. They had a 1 day "oops" sale on Feb 28th and it was listed for only $69 per person. (Someone said that it's been raised to over $300 per person now ! ) We just got the email today that it was a pricing mistake but for our troubles RC is giving us $50 onboard credit. Nice of them to give the gesture because if they didn't give a little something then the backlash would of been bad. Quote Link to comment Share on other sites More sharing options...
CrimsonCruiser Posted March 13, 2023 Report Share Posted March 13, 2023 2 hours ago, FionaMG said: I want $50 OBC for my two cruises too because I WOULD have booked it if it had been available... @Cactus527 Fiona I feel that in my deep soul! I want a free $50! I spent all day Saturday and half of Sunday TRYING to book it! Should get obc for my efforts! (For some reason can't remove the tag in the quote) PPPJJ-GCVAB and Cactus527 1 1 Quote Link to comment Share on other sites More sharing options...
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