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Not receiving emails from Royal


betmust

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I no longer receive emails from Royal Caribbean.  I do have a cruise booked with them and get invoices after I make a payment but nothing else.  Recently the couple booked with us got and emails about excursions being on sale and I did not get it. Those are definitely the ones I want to get  or any other ones.

How can I make sure I am getting emails. Looked around on line but did not see anywhere. 

Thanks for any help

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Same thing is happening with me. I used to get all the emails and then it suddenly stopped some time ago and now only my wife gets emails. I have checked and double-checked my communication preferences and all is as it should be. I spoke with the host in the Diamond Lounge on Liberty in November and he was going to look after it but nothing has changed. I even spoke with a CS rep who noticed that my emails were set to go to my TA and promised to fix it but still no emails! It's frustrating to say the least.

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6 hours ago, AshleyDillo said:

Check your communication preferences in your profile through the cruise planner and make sure it's checked.

To get to your profile you click on your initials on the top right.

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Mine was checked and still no emails. They reentered my email and no it's working. Maybe give them a call?

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1 hour ago, 12thman said:

Mine was checked and still no emails. They reentered my email and no it's working. Maybe give them a call?

Hmm, that's got me thinking. I wonder if deleting and re-entering your e-mail address in your profile, in similar fashion to the "points not showing" fix, might make it work again.

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2 hours ago, FionaMG said:

Hmm, that's got me thinking. I wonder if deleting and re-entering your e-mail address in your profile, in similar fashion to the "points not showing" fix, might make it work again.

Hasn't for me in many years.  I even created a new google email address just for it and it still didn't work.  

At least I don't get bombarded with the latest sale that isn't sale emails either so there is that "benefit".  

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I hadn't gotten emails for years, even after switching to a gmail address. Then a month ago I called C&A for an unrelated reason and they went through all my information, confirming it was still valid. Suddenly I'm getting emails.

I think even though I changed my email on the website, the database was still clinging to my old hotmail address that never worked for the marketing emails.

Worth a shot.

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I discovered a while back that if your email address is on multiple Crown & Anchor accounts, you won’t receive promotional emails from Royal Caribbean. In my case, casino offers dried up. When I got them to remove my email address from others’ profiles, including some woman who lives in Australia — who knows why she had my address on her profile — then the offer emails started again. 

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