Hoppy2BHere Posted February 2, 2023 Report Share Posted February 2, 2023 Good day, I will try to make this as short as possible. Yesterday, I checked our cruise planner in the morning and we had 213 CA points and we were being credited 28 points from our last cruise on Wonder of the Seas over Thanksgiving 2022. We received the double points on top of a suite because we had booked this during the end of the pandemic. Then yesterday evening after work and logging into the cruise planner, I noticed we had 217 points. When looking at past cruises it showed that we had now received 32 points for that last cruise instead of 28. I can’t think of the reason that we would receive four additional points for that cruise , so I was wondering if anybody else has seen any activity like this on their points accounts recently? We’ll take the points, but seems odd. We have received refunds and such before, but never extra points. Could this be part of the C&A anniversary “stuff”…? Something else? Just thought I would see if anyone else has seen anything odd. jim and sher Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted February 2, 2023 Report Share Posted February 2, 2023 Just checked the cruise compass for that cruise. It was an 8 nt cruise. Double points for Suite =16. If booked by double points promotion deadline points would be 16x2=32 points. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted February 2, 2023 Report Share Posted February 2, 2023 All of Wonder's November sailings were 7 night so the correct answer is 28 points for a suite that was eligible for the double points promo. WN 30-Oct-22 14 NIGHT TRANSATLANTIC CRUISE WN 13-Nov-22 7 NIGHT EASTERN CARIBBEAN & PERFECT DAY WN 20-Nov-22 7 NT EASTERN CARIBBEAN & PERFECT DAY WN 27-Nov-22 7 NIGHT WESTERN CARIBBEAN & PERFECT DAY There is no known reason for getting 4 extra points other than a mistake. That means they can just as easily disappear as they have appeared. If they stick around then count your blessings. Quote Link to comment Share on other sites More sharing options...
Hoppy2BHere Posted February 2, 2023 Author Report Share Posted February 2, 2023 Actually Michael reminded me… We were on the trip that had the medical emergency and had to do a u-turn back to Puerto Rico which added a day and we came in on Monday. It was an 8 night. I guess they just now added the extra points… so we had a free extra day and received the points for it… Mystery solved! Thanks for your responses! jim VirtKitty, michaelp1446 and cdwise 3 Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted February 2, 2023 Report Share Posted February 2, 2023 Well all my past cruises are showing the correct points per cruise, however the main page shows StatusPoints !Sorry, we’re unable to display your loyalty status and points right now. Please check back later. Quote Link to comment Share on other sites More sharing options...
SPS Posted February 2, 2023 Report Share Posted February 2, 2023 21 minutes ago, Jolly Ogre said: Well all my past cruises are showing the correct points per cruise, however the main page shows StatusPoints !Sorry, we’re unable to display your loyalty status and points right now. Please check back later. Mine has been like this all week. The emails I've received from RC this week (Sales and C&A Newsletter) have the correct loyalty status and point count at the bottom, though. Must be a website issue of some sort (SHOCKER!) Quote Link to comment Share on other sites More sharing options...
FionaMG Posted February 2, 2023 Report Share Posted February 2, 2023 43 minutes ago, Jolly Ogre said: Well all my past cruises are showing the correct points per cruise, however the main page shows StatusPoints !Sorry, we’re unable to display your loyalty status and points right now. Please check back later. 34 minutes ago, SPS said: Mine has been like this all week. The emails I've received from RC this week (Sales and C&A Newsletter) have the correct loyalty status and point count at the bottom, though. Must be a website issue of some sort (SHOCKER!) It's an ongoing issue. There's a fix: Log into your account, click on your initials top right and choose profile. Then click on "My Loyalty" towards top right. Now delete your C&A number, retype it back in and save. That should put your status and points back on the screen. ChessE4 and SPS 2 Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted February 2, 2023 Report Share Posted February 2, 2023 28 minutes ago, FionaMG said: It's an ongoing issue. There's a fix: Log into your account, click on your initials top right and choose profile. Then click on "My Loyalty" towards top right. Now delete your C&A number, retype it back in and save. That should put your status and points back on the screen. LOL... to much work on my part... I really don't care and they will get it fixed eventually. FionaMG 1 Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted February 2, 2023 Report Share Posted February 2, 2023 2 hours ago, twangster said: All of Wonder's November sailings were 7 night so the correct answer is 28 points for a suite that was eligible for the double points promo. WN 30-Oct-22 14 NIGHT TRANSATLANTIC CRUISE WN 13-Nov-22 7 NIGHT EASTERN CARIBBEAN & PERFECT DAY WN 20-Nov-22 7 NT EASTERN CARIBBEAN & PERFECT DAY WN 27-Nov-22 7 NIGHT WESTERN CARIBBEAN & PERFECT DAY There is no known reason for getting 4 extra points other than a mistake. That means they can just as easily disappear as they have appeared. If they stick around then count your blessings. OP's sailing turned into an 8 night due to a medevac. twangster 1 Quote Link to comment Share on other sites More sharing options...
SPS Posted February 2, 2023 Report Share Posted February 2, 2023 33 minutes ago, FionaMG said: It's an ongoing issue. There's a fix: Log into your account, click on your initials top right and choose profile. Then click on "My Loyalty" towards top right. Now delete your C&A number, retype it back in and save. That should put your status and points back on the screen. It worked! Thanks for the fix info! FionaMG 1 Quote Link to comment Share on other sites More sharing options...
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