barbeyg Posted November 18, 2022 Report Share Posted November 18, 2022 12 minutes ago, PPPJJ-GCVAB said: Logging into the cruise planner via my computer...still says "Gone Sailing, Be Back Soon" (down for maintenance) Here as well, but the app worked. Well, mostly the app worked. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted November 18, 2022 Report Share Posted November 18, 2022 barbeyg, CruzOnBye, MaryS and 3 others 1 5 Quote Link to comment Share on other sites More sharing options...
CruzOnBye Posted November 18, 2022 Report Share Posted November 18, 2022 24 minutes ago, Mrs. Regular said: Looks like the app is back up, I just scored my Bungalow on Labadee using it. Thanks for sharing! I checked and I can book on the app now as well. I just scored my Dragon's Breath Zip Line for $97.98 total for two people versus the $178.98 total I had for my Dec Odyssey Cruise. Very happy! PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
KevinJ Posted November 18, 2022 Report Share Posted November 18, 2022 I'm having problems where the app is only showing my Jan cruise, I try linking my others but it says they are already linked. I did book my beverage packages for Jan through the app and got the expected price. Wanted that soda + voom deal. Quote Link to comment Share on other sites More sharing options...
JAB Posted November 18, 2022 Report Share Posted November 18, 2022 I had the same problem. I logged out and logged back in and my other cruises appeared. Quote Link to comment Share on other sites More sharing options...
MaryS Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, PPPJJ-GCVAB said: I just reserved the refreshment package for all 13 (8 adults and 5 kiddos) of us cruising in July. $19.99/day I did it through my Royal App on my phone No issues at this point and my AMEX is already showing my pending purchase. I cancelled my original refreshment package and repurchased it at the $19.99/day price on the App for my Dec 18th cruise. Also used Amex and it's showing pending. Received emails from Royal for the refund and repurchase. I was able to purchase Voom Surf Stream online a few minutes ago foe $13.99. The site said there was a problem but Amex was charged and Royal sent me a confirm email. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
brgreens Posted November 18, 2022 Report Share Posted November 18, 2022 I'm a very early riser. Checked it out about 330am Central, and canceled/rebooked all my stuff (Key, water, soda pkg, Chops lunch, one shore excursion) -- and saved $130 overall. Then, when normal people get up, it started acting stoopid. I figure it'll get better once the guy who feeds the hamsters comes in... ScottD and PPPJJ-GCVAB 2 Quote Link to comment Share on other sites More sharing options...
Mike T Posted November 18, 2022 Report Share Posted November 18, 2022 On SOS 2/25 out of Miami... DBP has been $72.99 for weeks...went to $67.99 for about a week. I looked yesterday and swear it went up to $77.99 (I'm thinking they did that to offer % off and it would end up being $67.99), then this morning it's back to $72.99 but when I go to purchase, it's $62.99...I should have bought it but it was like 4am EST and I didn't have my CC# handy and still trying to decide if I want to part with $500+ at this time for that. $67.99 is not terrible to me though. Water park was 50% off and it was like $50 this morning Zoom internet was like 50% off and at $9.99 or something very reasonable. I logged in while at work and now I'm getting the "Gone Cruising" message. Just saw on SOS FB page that the reason for maintenance is that the RC reps are not seeing the BF deals on their end so it's getting fixed? Quote Link to comment Share on other sites More sharing options...
FionaMG Posted November 18, 2022 Report Share Posted November 18, 2022 I hope while they're fixing the broken cruise planner they fix the voom pricing so that you do get additional devices at $11.99 like it said before everything went haywire. That would be a saving of $31 for me, as opposed to buying three separate devices. smakl70 1 Quote Link to comment Share on other sites More sharing options...
fireclan Posted November 18, 2022 Report Share Posted November 18, 2022 24 minutes ago, KevinJ said: I'm having problems where the app is only showing my Jan cruise, I try linking my others but it says they are already linked. I did book my beverage packages for Jan through the app and got the expected price. Wanted that soda + voom deal. This has been an ongoing problem for me for months. Shows my February cruise but not the three after that. I find the app pretty useless for me no matter how many times I update, uninstall, reinstall, etc. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 19 minutes ago, MaryS said: I cancelled my original refreshment package and repurchased it at the $19.99/day price on the App for my Dec 18th cruise. Also used Amex and it's showing pending. Received emails from Royal for the refund and repurchase. I was able to purchase Voom Surf Stream online a few minutes ago foe $13.99. The site said there was a problem but Amex was charged and Royal sent me a confirm email. Did you get the VOOM on the app or the cruise planner? I am still getting an error message trying to log in online! Quote Link to comment Share on other sites More sharing options...
Seafarer Posted November 18, 2022 Report Share Posted November 18, 2022 25 minutes ago, KevinJ said: I'm having problems where the app is only showing my Jan cruise, I try linking my others but it says they are already linked. I did book my beverage packages for Jan through the app and got the expected price. Wanted that soda + voom deal. Ditto--can't see the second sailing on our Jan28-Feb11 B2B on Symphony FYI--No savings on our St John excursion. Quote Link to comment Share on other sites More sharing options...
MaryS Posted November 18, 2022 Report Share Posted November 18, 2022 11 minutes ago, PPPJJ-GCVAB said: Did you get the VOOM on the app or the cruise planner? I was lucky and able to get into the cruise planner about an hour ago and purchased it there. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Lexster Posted November 18, 2022 Report Share Posted November 18, 2022 Dang it, I'm trying to get the refreshment package. It's way cheaper than when I previously bought it! Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 12 minutes ago, MaryS said: I was lucky and able to get into the cruise planner about an hour ago and purchased it there. Good for you! I hope I can get into it sometime today! Still need to purchase internet and then I will be all set and happy! MaryS 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 11 minutes ago, Lexster said: Dang it, I'm trying to get the refreshment package. It's way cheaper than when I previously bought it! Seems as though only the Royal App is working…so try there. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted November 18, 2022 Report Share Posted November 18, 2022 The app is definitely working. Just managed to book boarding day lunches for both my cruises using it. Too bad you can't book Voom on there; that's the only thing I'm waiting for now. The jeep excursion I booked - and luckily finalised - first thing this morning has now gone up from the $68 pp I paid to $83 pp! PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
CJS2766 Posted November 18, 2022 Report Share Posted November 18, 2022 I was able to get the drink package and Coco Cay Beach Club through the app. I'm now trying for the internet package, but sadly, that only seems to be available through the website and not the app. Hoping things get resolved soon! PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted November 18, 2022 Report Share Posted November 18, 2022 For those of you having issues seeing all your cruises in the app, here's a work-around that I've found works for me: Go down to the bottom of the home screen to where it says "browse our ships". Click on that and just pick any one. Open up any of the cruises. Then click on the profile icon and choose another sailing. I've found that usually makes my cruises repopulate. A couple of times, when it's not worked straight away, I go back in and open up the daily planner before clicking the choose another sailing and then they always seem to repopulate. billdauterive, WAAAYTOOO and KevinJ 3 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 Well, I've been charged three times for the same DBP. ARGH! PPPJJ-GCVAB, WAAAYTOOO, FionaMG and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
CruiseFun Posted November 18, 2022 Report Share Posted November 18, 2022 Hello, where in the app are you all going to see the beverage/refreshment packages? Quote Link to comment Share on other sites More sharing options...
KevinK Posted November 18, 2022 Report Share Posted November 18, 2022 4 hours ago, FLTraveler said: The website is glitching for me when I try to actually purchase and/or cancel older purchases. Anyone else having that problem? I'm seeing amazing internet deals on all of my cruises. I can't access any of my 4 booking. Quote Link to comment Share on other sites More sharing options...
Xtentions Posted November 18, 2022 Report Share Posted November 18, 2022 App is working for what can be done in there. Booked several excursions and canceled rebooked UDP and Refreshment package and a couple excursions for our Oasis in January. Still need to cancel/rebook the key for that sailing but cannot find it in the app. We've saved almost $400 with this sale love it Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 11 minutes ago, Xtentions said: App is working for what can be done in there. Booked several excursions and canceled rebooked UDP and Refreshment package and a couple excursions for our Oasis in January. Still need to cancel/rebook the key for that sailing but cannot find it in the app. How do you order the UDP on the app? I can only book beverage packages and excursions. Cruiser3812 1 Quote Link to comment Share on other sites More sharing options...
PL8SWPR Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, KevinJ said: I'm having problems where the app is only showing my Jan cruise, I try linking my others but it says they are already linked. I did book my beverage packages for Jan through the app and got the expected price. Wanted that soda + voom deal. Same. Sometimes a restart gets the others to show, sometimes not. Frustrating. Quote Link to comment Share on other sites More sharing options...
Leroyr55 Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, KevinK said: I can't access any of my 4 booking. Hopefully this is not a seven night sailing. teddy, MaryS, Frank22 and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Lexster Posted November 18, 2022 Report Share Posted November 18, 2022 Yeah I'm just going to wait until tomorrow. The sale is good for like 63 hours, so no rush for me. I don't want to risk billing getting screwed up Quote Link to comment Share on other sites More sharing options...
KimV Posted November 18, 2022 Report Share Posted November 18, 2022 Website is telling me it is down for maintenance and to check back later....have not been able to see any of the deals being offered Quote Link to comment Share on other sites More sharing options...
KevinK Posted November 18, 2022 Report Share Posted November 18, 2022 18 minutes ago, Leroyr55 said: Hopefully this is not a seven night sailing. 7 days & 8 days. Quote Link to comment Share on other sites More sharing options...
FLTraveler Posted November 18, 2022 Report Share Posted November 18, 2022 Agree with those who are having luck on the app--Mariner of the Seas, 4/20 sailing, just cancelled an $83.99 Certified Scuba excursion and rebooked for $63.99 through the app. Cruise planner still down on the website. Quote Link to comment Share on other sites More sharing options...
Cruiser2020 Posted November 18, 2022 Report Share Posted November 18, 2022 Been trying all morning to see if I can take advantage of any deals however the site is saying it’s under maintenance UGH!!!! Quote Link to comment Share on other sites More sharing options...
fireclan Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, FionaMG said: For those of you having issues seeing all your cruises in the app, here's a work-around that I've found works for me: Go down to the bottom of the home screen to where it says "browse our ships". Click on that and just pick any one. Open up any of the cruises. Then click on the profile icon and choose another sailing. I've found that usually makes my cruises repopulate. A couple of times, when it's not worked straight away, I go back in and open up the daily planner before clicking the choose another sailing and then they always seem to repopulate. Thanks @FionaMG, your work around suggestions worked for me! KevinJ and FionaMG 2 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, Baked Alaska said: How do you order the UDP on the app? I can only book beverage packages and excursions. How do you find beverage package in the app? Quote Link to comment Share on other sites More sharing options...
Frank22 Posted November 18, 2022 Report Share Posted November 18, 2022 17 minutes ago, Cruiser2020 said: Been trying all morning to see if I can take advantage of any deals however the site is saying it’s under maintenance UGH!!!! go to the App Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted November 18, 2022 Report Share Posted November 18, 2022 You all must have crashed the app now. I cannot get out of my Dec cruise to look at my other ones! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
SaveTheSharks Posted November 18, 2022 Report Share Posted November 18, 2022 so frustrating. Quote Link to comment Share on other sites More sharing options...
AdvanceTripper Posted November 18, 2022 Report Share Posted November 18, 2022 5 hours ago, Leroyr55 said: Hmmm I’m smelling a Royal Carribean intern at work here. Same intern doing a double shift at Ticketmaster. Mike T, barbeyg and PPPJJ-GCVAB 3 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 21 minutes ago, Pattycruise said: You all must have crashed the app now. I cannot get out of my Dec cruise to look at my other ones! I deleted the app. reinstalled, made tx per cruise. rinse and repeat. tedious but I got what I needed done save for spa and dining. Did this three times, once for each booked sailing. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 23 minutes ago, Pattycruise said: How do you find beverage package in the app? swipe all the way to the left so you see the top of your ship. look at the bottom of that screen. I'm using Android. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 22 minutes ago, Pattycruise said: You all must have crashed the app now. I cannot get out of my Dec cruise to look at my other ones! delete app and reinstall Quote Link to comment Share on other sites More sharing options...
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