michaelp1446 Posted November 18, 2022 Report Share Posted November 18, 2022 Having the same issues as everyone else. I do recall other posts of items left in their cart and coming back later and the price was honored...YMMV Going to try that as the DBP is 56.99, don't want to miss that (Jewel 5/4/23 sailing) Quote Link to comment Share on other sites More sharing options...
SaveTheSharks Posted November 18, 2022 Report Share Posted November 18, 2022 Was able to get my VOOM cancelled and repurchased through the phone... Customer service was going to help with excursions, but it was risky. They can cancel, but run the risk of not being able to repurchase due to the issue. And now cruise planner is completely down online lol. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 I'm on a callback list for the phone help. 2 hrs and twenty minutes. Jenna Delvey 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 Jenna Delvey and nickpants 1 1 Quote Link to comment Share on other sites More sharing options...
JP8 Posted November 18, 2022 Report Share Posted November 18, 2022 20 minutes ago, JazzBassMan said: Can’t even get to my cart now. Error message “Sorry, the cart rolled away” Same here Good thing I have a few screenshots Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 18, 2022 Report Share Posted November 18, 2022 I guess I was lucky. I managed to get everything purchased and/or cancelled without any issues. Early bird and all of that, I guess... WannaCruise, teddy, Jill and 5 others 8 Quote Link to comment Share on other sites More sharing options...
teddy Posted November 18, 2022 Report Share Posted November 18, 2022 Wow. I’m glad I did all our purchases before I left for work….at 330 this morning WAAAYTOOO, Robert M, JohnK6404 and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
CruzOnBye Posted November 18, 2022 Report Share Posted November 18, 2022 It says it's down for maintenance now. What a bummer!! I'm ready to spend some OBC!! Hopefully it's up soon. Good luck and happy purchasing everyone! Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, FLTraveler said: The website is glitching for me when I try to actually purchase and/or cancel older purchases. Anyone else having that problem? I'm seeing amazing internet deals on all of my cruises. I am having trouble too . Not that I had terrible prices before, I just want the even better prices now. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
FSUFAN Posted November 18, 2022 Report Share Posted November 18, 2022 59 minutes ago, CJS2766 said: Yep! I can't seem to purchase anything no matter what card I use. So frustrating!!!! Their IT group is the worst. If only they could have had some sort of heads up that people might have wanted to save money during the sale {eye-roll} fireclan 1 Quote Link to comment Share on other sites More sharing options...
FloatyBoaty Posted November 18, 2022 Report Share Posted November 18, 2022 No luck getting anything to go through - some in the cart for one sailing, another sailing it won't even add to the cart. Will try again later. Quote Link to comment Share on other sites More sharing options...
RadCruiser Posted November 18, 2022 Report Share Posted November 18, 2022 Cruise planner completely "down for maintenance" now. You guys broke it! Neesa, FoxboroCruiser, DavidB and 2 others 5 Quote Link to comment Share on other sites More sharing options...
TheMick424 Posted November 18, 2022 Report Share Posted November 18, 2022 27 minutes ago, TravisMA81 said: This must be what it was like trying to get Taylor Swift presale tickets. The DBP is showing 35%off and buy one get one 50%off in cart like everyone else. I tried to get the water bottle package but it wouldn't let me. If the deals last for the next week, they'll get it figured out. oh, the TS presale was a disaster! I am still recovering. Haha! I tried to cancel a couple items to rebook, but it would not let me. I also encountered the errors related to the credit card. Hoping I don't have multiple charges on my card and nothing actually purchased. Quote Link to comment Share on other sites More sharing options...
nickpants Posted November 18, 2022 Report Share Posted November 18, 2022 Cruise planner is back up but DBP is still 72! when i tried to check out with the 62 in my cart, it charged me for 72.. I think the 62 price point was a mistake and they clawed it back... Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted November 18, 2022 Report Share Posted November 18, 2022 18 minutes ago, nickpants said: Cruise planner is back up but DBP is still 72! when i tried to check out with the 62 in my cart, it charged me for 72.. I think the 62 price point was a mistake and they clawed it back... Cruise planner back up but won't allow you to reserve...get the dreaded call us message CruzOnBye 1 Quote Link to comment Share on other sites More sharing options...
kadmgs Posted November 18, 2022 Report Share Posted November 18, 2022 Site still down for me. Ugh. Quote Link to comment Share on other sites More sharing options...
FLTraveler Posted November 18, 2022 Report Share Posted November 18, 2022 While it's down for maintenance, here's a dumb question... I'm going on a cruise that leaves in 48 hours, so the online cruise planner is locked for me anyway. Would it be possible to call in for Black Friday deals for that cruise, or is everything to do with pre-orders for that cruise already done? (I assume so, but it's worth asking...) Quote Link to comment Share on other sites More sharing options...
billnye97 Posted November 18, 2022 Report Share Posted November 18, 2022 I can view what the deals are but I can't reserve anything. It really frustrates me when a company lets this happen. Like what did you think was going to go on? Traffic would be slammed to your site. Scale up (unless they aren't in the cloud but that would be really surprising). Quote Link to comment Share on other sites More sharing options...
Va4fam Posted November 18, 2022 Report Share Posted November 18, 2022 We had better luck purchasing TS tickets!!! Royal site is not working for us. Quote kadmgs 1 Quote Link to comment Share on other sites More sharing options...
Mrs. Regular Posted November 18, 2022 Report Share Posted November 18, 2022 I'm hoping to get a Labadee bungalow for 50% off, Zipline, and jet ski, along with bev. packages. If it ever comes back up! What a rough day for software developers. barbeyg 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 They need to hire Missouri S&T Comp Sci programmers straight out of school at US wages. Sadly, I think we're getting what they pay for. Jenna Delvey 1 Quote Link to comment Share on other sites More sharing options...
Leroyr55 Posted November 18, 2022 Report Share Posted November 18, 2022 CruzOnBye, jbrinkm, Jenna Delvey and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2022 Report Share Posted November 18, 2022 None of my cruises are showing up now. They're making progress. barbeyg and Jenna Delvey 2 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 I just reserved the refreshment package for all 13 (8 adults and 5 kiddos) of us cruising in July. $19.99/day I did it through my Royal App on my phone No issues at this point and my AMEX is already showing my pending purchase. MaryS and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
jaygee2729 Posted November 18, 2022 Report Share Posted November 18, 2022 I think RCCL website has crashed. I get a message that the site is down due to maintenance. dr martini 1 Quote Link to comment Share on other sites More sharing options...
barbeyg Posted November 18, 2022 Report Share Posted November 18, 2022 1 hour ago, WAAAYTOOO said: I guess I was lucky. I managed to get everything purchased and/or cancelled without any issues. Early bird and all of that, I guess... Same here, 5:30 am. I just would like to go back and get the bottled water @ 50% off. Now I can't even see my cruises. Our IT dept has challenges too due to the competition for labor these days, but this makes our team look stellar! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
barbeyg Posted November 18, 2022 Report Share Posted November 18, 2022 13 minutes ago, jaygee2729 said: I think RCCL website has crashed. I get a message that the site is down due to maintenance. Cross your fingers. Maybe they are rebooting the servers. I know they want to sell, sell, sell as much as anyone here wants to buy, buy, buy. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 18, 2022 Report Share Posted November 18, 2022 12 minutes ago, barbeyg said: Cross your fingers. Maybe they are rebooting the servers. I know they want to sell, sell, sell as much as anyone here wants to buy, buy, buy. I wish this is what is going on but I fear they are repricing. Ugh Quote Link to comment Share on other sites More sharing options...
barbeyg Posted November 18, 2022 Report Share Posted November 18, 2022 11 minutes ago, WAAAYTOOO said: I wish this is what is going on but I fear they are repricing. Ugh I hope not. That would suck. Especially for those who saw the original Black Friday pricing, but couldn't book. Baked Alaska and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 21 minutes ago, jaygee2729 said: I think RCCL website has crashed. I get a message that the site is down due to maintenance. Yes that is what I get on my computer. I used my Royal App with no issues. You can reserve drink packages and/or shore excursions through this app. Unfortunately internet or dining packages do not show up. barbeyg 1 Quote Link to comment Share on other sites More sharing options...
Carlos A. Posted November 18, 2022 Report Share Posted November 18, 2022 2 hours ago, jlf21 said: Is anyone having trouble checking out their cart. I keep getting an error about my card. I tried multiple cards and still the same error... 2 hours ago, nickpants said: I have a pending charge on my amex, but it never went through on the website, what a mess! 1 hour ago, AhoyRCL said: Same for me. I cancelled some excursions and went to rebook...my Credit Card gave me a push notification of the charge at $495 but the site said it didn't go thru. The same thing happened to me, I thought it was my card so I tried two times, but then I received a confirmation mail from RC and a notification from my bank, even do the page showed that they couldn't process my card. I'm not sure if I will be charged two times or even if my purchases will be honored by RC. What a mess. And then I tried to check the suites prices for my sailing but the page keeps showing and error saying that there aren't any connecting cabins available when I'm not searching for connecting cabins, weird. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Leroyr55 Posted November 18, 2022 Report Share Posted November 18, 2022 Well I canceled my DBP via of the app. Went to repurchase it was the same price not $62.00 as it was on cruise planner before the crash WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
jlf21 Posted November 18, 2022 Report Share Posted November 18, 2022 So I just a confirmation email saying that my packages were purchased. Checked my card and I was charged three times on two different cards. I am on hold with RC now (been on hold for an hour) but looks like I snagged the $62.99 DBP. Quote Link to comment Share on other sites More sharing options...
bobroo Posted November 18, 2022 Report Share Posted November 18, 2022 Royal really stepped in it today.....:0( Jenna Delvey 1 Quote Link to comment Share on other sites More sharing options...
Noah382 Posted November 18, 2022 Report Share Posted November 18, 2022 2 hours ago, Kat_Ehn_23 said: I'm having the exact same problem right now for my May Harmony cruise, trying to reprice an excursion and unlimited bev package went down to $62.99/day! Hopefully it's remedied quickly! My wife and I are on the May 20 Harmony 7 day cruise! I turned on website change notifications so luckily I was notified about 1am this morning of the new prices. I was able to cancel the Dolphin royal swim excursion (Cozumel) and rebooked it for a $40 savings difference. I also went ahead and booked the deluxe drink package $63/pp and The Key $31/pp. I did see a minimal savings on the cruise booking (Balcony OceanView) of maybe $30 but I'm not going to worry about that. Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 My Oasis July 2023 cruise prices: Refreshment pkg = $19.99/day Soda and VOOM = $18.99/day (that's crazy!!!) Deluxe Drink pkg = $72.99/day Deluxe Drink and VOOM = $96.99/day Cocoa Beach Day pass = $123.99 Zipline = $53.99 Helium Balloon = $36.99/adult $21.99/child (This is pretty cheap since I have not seen the price below $65.99!!!! Quote Link to comment Share on other sites More sharing options...
Gears Posted November 18, 2022 Report Share Posted November 18, 2022 Seems 'Black Friday' has turned into 'Blackout Friday'.... Mike T, Jenna Delvey, barbeyg and 3 others 1 4 1 Quote Link to comment Share on other sites More sharing options...
barbeyg Posted November 18, 2022 Report Share Posted November 18, 2022 16 minutes ago, Leroyr55 said: Well I canceled my DBP via of the app. Went to repurchase it was the same price not $62.00 as it was on cruise planner before the crash I just bought the bottled water package thru the app, and it was discounted 50%, so the Black Friday pricing was available. Of course, the app told me that it didn't go through, but AMEX said it did, and I got an email from RCI. I love the consistency. Is your app updated? If so, try hard-closing, or logging out, and back in. See if that changes things. If not, you may have to wait. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Mrs. Regular Posted November 18, 2022 Report Share Posted November 18, 2022 Looks like the app is back up, I just scored my Bungalow on Labadee using it. barbeyg and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted November 18, 2022 Report Share Posted November 18, 2022 15 minutes ago, Mrs. Regular said: Looks like the app is back up, I just scored my Bungalow on Labadee using it. Logging into the cruise planner via my computer...still says "Gone Sailing, Be Back Soon" (down for maintenance) barbeyg and FloatyBoaty 2 Quote Link to comment Share on other sites More sharing options...
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