Looksee Posted October 27, 2022 Report Share Posted October 27, 2022 Today I was informed of a change to our booked excursion for Cairns Australia - sailing on Quantum on 18 November. Our Skyrail and train excursion to Kurunda is now Coach and Train. That's quite a change in my opinion. Should we expect (or ask for) a partial refund? In comparison the trip is AUD 401 each vs a similar trip for coach, train and army duck at AUD 261 each. Any advice appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
FloatyBoaty Posted October 28, 2022 Report Share Posted October 28, 2022 There was also an overall change to one of my excursions in New Zealand in March. I looked up the new version on my Cruise Planner - it's selling for less than what I paid for it, so I just cancelled the excursion and repurchased at the lower price. You can do this anytime there is a sale/price change, or you just feel like it. Please note that you do have to pay for the repurchased excursion in full while you wait for your credit card issuer to process the return. Two of my other excursions also had lower prices so I rebooked those as well. This doesn't fully answer your question but I just wanted to point out that it may be an option for you. Looksee 1 Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted October 28, 2022 Report Share Posted October 28, 2022 You could ask for a full refund and book something else to your liking, if you want! Looksee 1 Quote Link to comment Share on other sites More sharing options...
D Alt Posted October 28, 2022 Report Share Posted October 28, 2022 I imagine you should get a refund of the difference. Don't wait, call them up and ask to do that or just cancel it and rebook something else. Quote Link to comment Share on other sites More sharing options...
CruiseGus Posted October 29, 2022 Report Share Posted October 29, 2022 On 10/27/2022 at 3:52 PM, Looksee said: Today I was informed of a change to our booked excursion for Cairns Australia - sailing on Quantum on 18 November. Our Skyrail and train excursion to Kurunda is now Coach and Train. That's quite a change in my opinion. Should we expect (or ask for) a partial refund? In comparison the trip is AUD 401 each vs a similar trip for coach, train and army duck at AUD 261 each. Any advice appreciated. Thanks Not like you found out at the time you went on the excursion (that might be a reason to ask for a partial refund) In this case with this much advance notice, your choice is accept the change or cancel for a full refund. Quote Link to comment Share on other sites More sharing options...
twangster Posted October 29, 2022 Report Share Posted October 29, 2022 Excursion are operated by 3rd party companies local to the destination. What none of us know is what happens to the cost Royal pays to the local company that actually operates the excursion. Some may try to swap activities and charge Royal the same, others may adjust the price. We don't know. Should you get a price adjustment? That's very subjective and unique on a case by case basis. Bottom line - if you are not happy about your purchase then cancel it for a refund. Find something else that meets your needs either through Royal or direct with a local operator. Looksee 1 Quote Link to comment Share on other sites More sharing options...
Looksee Posted October 29, 2022 Author Report Share Posted October 29, 2022 14 hours ago, D Alt said: I imagine you should get a refund of the difference. Don't wait, call them up and ask to do that or just cancel it and rebook something else. Thanks for the advice. We are considering changing excursions. Quote Link to comment Share on other sites More sharing options...
Looksee Posted November 1, 2022 Author Report Share Posted November 1, 2022 Update: Contacted RCL - told shore excursions are subject to change and no refund. The other excursion we had our eye on is now sold out. So we will stick with what we've got. At least we didn't pay full price. Thanks for all the comments. Quote Link to comment Share on other sites More sharing options...
KJones Posted November 1, 2022 Report Share Posted November 1, 2022 I would keep checking to see if people cancel the backup excursion, or check once onboard at the shore excursion desk. Looksee 1 Quote Link to comment Share on other sites More sharing options...
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