Fredsbabe87 Posted October 7, 2022 Report Share Posted October 7, 2022 (edited) I went into the Cruise Planner today to check out some excursions for our December cruise and although I see all the excursions, I get this "Currently unavailable, but we’re working on it." Is that just for my cruise or is it down for everyone today? FOLLOW-UP... 2 days later I'm getting the same thing on EVERY excursion, using a different laptop and different browser. Just as the other day, the "Reserve" box is gray instead of blue, even for those excursions that show spots still open. Could it be because our itinerary changed recently? On the app on my phone only 1 excursion shows up for Cozumel even though there are at least 50. This cruise is on Dec. 10 on the Mariner out of Port Canaveral. NOTE: I called RCCL and I've been on hold for a while, waiting to talk with someone about this. ANSWER: I just got off the phone with Mike from RCCL and he said that the itinerary change is the reason why I cannot access any excursions at this time and it might take a few days. Edited October 9, 2022 by Fredsbabe87 Adding more details RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted October 7, 2022 Report Share Posted October 7, 2022 This can also mean the excursion is sold out, but you might be able to purchase onboard or if someone cancels. Quote Link to comment Share on other sites More sharing options...
Fredsbabe87 Posted October 8, 2022 Author Report Share Posted October 8, 2022 It says the same thing for every excursion and package. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted October 8, 2022 Report Share Posted October 8, 2022 35 minutes ago, Fredsbabe87 said: It says the same thing for every excursion and package. I can't log in at all from my computer but my phone I can. Royal Caribbean IT. Quote Link to comment Share on other sites More sharing options...
not easy being green Posted October 8, 2022 Report Share Posted October 8, 2022 It is working for our upcoming cruise (Holidays), try changing your browser. It also might be and IT issue and this is happening way more frequently with RC. Quote Link to comment Share on other sites More sharing options...
Xaa Posted October 8, 2022 Report Share Posted October 8, 2022 Up for me Quote Link to comment Share on other sites More sharing options...
BrianB Posted October 8, 2022 Report Share Posted October 8, 2022 I never have a problem logging in… I just make sure that I hold my iPad on my lap (not on a table), am facing north by northeast (your direction may differ depending on where you are located), the ambient air temperature in the room is less than seventy point two degrees, I had a haircut in the previous six days, and…most importantly…I turned completely around twice before sitting down. Easy peasy. fireclan, JC Pats, WAAAYTOOO and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Fredsbabe87 Posted October 8, 2022 Author Report Share Posted October 8, 2022 I'm logged in fine... that's no problem. I can see all the excursions and packages...just can't do anything with them. Quote Link to comment Share on other sites More sharing options...
Jack805 Posted October 9, 2022 Report Share Posted October 9, 2022 13 hours ago, BrianB said: I never have a problem logging in… I just make sure that I hold my iPad on my lap (not on a table), am facing north by northeast (your direction may differ depending on where you are located), the ambient air temperature in the room is less than seventy point two degrees, I had a haircut in the previous six days, and…most importantly…I turned completely around twice before sitting down. Easy peasy. I always make sure to check that the ambient humidity where I am at is in the sweet spot of 43.6-45.7% as part of the process BrianB 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted October 9, 2022 Report Share Posted October 9, 2022 Well I absolutely quit, I can't log in at all. I cleared cookies, I cleared cache, I keep getting he same message that they have my info but can't log me in at this time. It's insanity and I'm tired of dealing with it. I log in from my phone and the app. It's easier to search cruises on the laptop though. Quote Link to comment Share on other sites More sharing options...
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