lindae3213 Posted September 29, 2022 Report Share Posted September 29, 2022 anyone else having issue to print set sail even though it shows checked in and ready to sail ? I either get an error message saying go to desk at the pier or a blank page. received numerous answers this week from calling Royal but no resolution ..... never had this issue before on prior cruises. sailing date is oct 16 on oasis RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
nate91 Posted September 29, 2022 Report Share Posted September 29, 2022 I have the same, I click the 'Show Setsail pass' button and nothing happens. I called RC and they said it should correct 30 days before cruise and if it does not then to call them back, but they seemed unsure. Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted September 29, 2022 Report Share Posted September 29, 2022 I see 2 different issues above to clarify: can you see the set sail pass in the app? If so, you do not need to print it. You can show the app when you get to port. If you are set on printing it and you can’t print it from the app you can screen shot it and print the photo. if you are not seeing it in the app can you see it when you log into the website? If you can you can print your screen….Ctrl P ….and then make the margins smaller for printing to get it to print on one page. The set sail printing is no longer an option to “click to print”. I think it’s because they want everyone using the app. Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted September 29, 2022 Report Share Posted September 29, 2022 This is an ongoing issue with certain sailings. You are not alone. I have yet to be able to view mine via the app or website for my Indy 10/24 sailing. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted September 29, 2022 Report Share Posted September 29, 2022 I can see my setsail pass on the app but not in CP. I am 39/44 days from sailing, so it isn't a big issue, but I imagine for those who are sailing sooner it will be. Quote Link to comment Share on other sites More sharing options...
lindae3213 Posted September 30, 2022 Author Report Share Posted September 30, 2022 Can't see set sail in app or website...first I was told give it a few days since you just booked last Sat. Then told they are having issues since last Thursday. Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted September 30, 2022 Report Share Posted September 30, 2022 8 hours ago, lindae3213 said: Can't see set sail in app or website...first I was told give it a few days since you just booked last Sat. Then told they are having issues since last Thursday. Yep, that's the issue to which I was referring earlier in the thread. Been getting that message sinve I checked in, now 24 days out. Quote Link to comment Share on other sites More sharing options...
fa-li Posted September 30, 2022 Report Share Posted September 30, 2022 I had same thing happen this spring. It turned out, when I checked in, the Country of Birth somehow got dropped from the check in. I went back through on the web and added it back in, and all worked fine. Over on the cc boards, a bunch of people have complained about this glitch. I hope this fix works for you! Pattycruise and KristiZ 1 1 Quote Link to comment Share on other sites More sharing options...
LJay0301 Posted September 30, 2022 Report Share Posted September 30, 2022 @Ampurp85 I am also cruising in 44 days, started my check in yesterday at 12:01am to get my arrival time but it wont load a setsail pass. So I am hoping that it fixes its self within the next 15 or 20 days - mostly because I am just an anxious person overall and like to see everything ahead of time. I have a GTY room & saw about the barcode trick so I was hoping to be able see where my room would be Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted September 30, 2022 Report Share Posted September 30, 2022 14 minutes ago, fa-li said: I had same thing happen this spring. It turned out, when I checked in, the Country of Birth somehow got dropped from the check in. I went back through on the web and added it back in, and all worked fine. Over on the cc boards, a bunch of people have complained about this glitch. I hope this fix works for you! That's not it, unfortunately. Thanks for trying to help though! I only care b/c I have a GTY and would like to see my cabin via the barcode trick. Got my cruise docs 30 days out as I should have so I know my deck and rough location from the doc info and luggage tags at least. LJay0301 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted September 30, 2022 Report Share Posted September 30, 2022 54 minutes ago, LJay0301 said: @Ampurp85 I am also cruising in 44 days, started my check in yesterday at 12:01am to get my arrival time but it wont load a setsail pass. So I am hoping that it fixes its self within the next 15 or 20 days - mostly because I am just an anxious person overall and like to see everything ahead of time. I have a GTY room & saw about the barcode trick so I was hoping to be able see where my room would be I have GTY room for my Harmony sailing on Nov 7th and was hoping to do the same. But I just checked-in for my Nov 13th, Odyssey sailing and can't see my setsail pass for an actual assigned room. I hope they fix it soon as I like to have things squared away asap. Quote Link to comment Share on other sites More sharing options...
JC Pats Posted October 1, 2022 Report Share Posted October 1, 2022 I'm on Oasis next Sunday (10/9) and up to today, i wasn't able to view my setsail pass on the website (can in the app). I switched browsers from Edge to Chrome and had no issues seeing my setsail pass on the website. So if you're not seeing your setsail pass on the website, see if changing browsers helps. Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted October 1, 2022 Report Share Posted October 1, 2022 23 minutes ago, JC Pats said: I'm on Oasis next Sunday (10/9) and up to today, i wasn't able to view my setsail pass on the website (can in the app). I switched browsers from Edge to Chrome and had no issues seeing my setsail pass on the website. So if you're not seeing your setsail pass on the website, see if changing browsers helps. It doesn't for those of us experiencing the ongoing glitch. We can't even see it in the app. I've tried at least 5 browsers out of annoyance and boredom. Thanks though. JC Pats 1 Quote Link to comment Share on other sites More sharing options...
Tammy Stanborough Posted April 17 Report Share Posted April 17 I see posts from 2022 that people were unable to get into the App or website to print their passes. Here in 2024 it is still a problem. My cruise is coming up May 23rd. I see I am all checked in. It states that I only can get the boarding pass ontheir App. If I click on it, there screen is blank with the Royal Caribbean Logo and then it freezes. I have to keep restarting my phone if I want to try again. This is rediculous. Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted April 17 Report Share Posted April 17 4 hours ago, Tammy Stanborough said: I see posts from 2022 that people were unable to get into the App or website to print their passes. Here in 2024 it is still a problem. My cruise is coming up May 23rd. I see I am all checked in. It states that I only can get the boarding pass ontheir App. If I click on it, there screen is blank with the Royal Caribbean Logo and then it freezes. I have to keep restarting my phone if I want to try again. This is rediculous. Your cruise documents may not be ready. In my experience, there can be a couple of weeks delay after check in. Monday is a month out. I'd call Royal then if you can't get into app successfully. If you are eager, call Royal now. PS. See thread on luggage tags. Quote Link to comment Share on other sites More sharing options...
Woody14 Posted April 18 Report Share Posted April 18 23 hours ago, Tammy Stanborough said: I see posts from 2022 that people were unable to get into the App or website to print their passes. Here in 2024 it is still a problem. My cruise is coming up May 23rd. Usually it is at the 30 day mark that you can print your pass. Just be a bit more patient you should be able to do this end of next week. Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted April 18 Report Share Posted April 18 45 minutes ago, Woody14 said: Usually it is at the 30 day mark that you can print your pass. Just be a bit more patient you should be able to do this end of next week. You can print your set sail pass as soon as you finish checking in (45 days out if you want). 30 days is when your cruise documents and luggage tags are available. Quote Link to comment Share on other sites More sharing options...
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