TeRriii Posted September 27, 2022 Report Share Posted September 27, 2022 I am curious what happened if you buy The Key before then bid to Sky Class Suite using Royal Up. If the bid goes through, can I cancel or refund The Key ? It's kinda useless to have The Key because Voom and other perks (except Chop lunch menu in MDR) are included in Sky Class Suite. Please share your experience. Thank you. Quote Link to comment Share on other sites More sharing options...
Mike n Ky Posted September 27, 2022 Report Share Posted September 27, 2022 As I understand it, anything additional service you pay for can be canceled before you board and you can do so on your login page under order history. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
jrey51 Posted September 27, 2022 Report Share Posted September 27, 2022 Depends how late you upgrade, but you can cancel almost anything booked in cruise planner prior to departure (I think 24 hours before, but not 100% on the window). RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted September 27, 2022 Report Share Posted September 27, 2022 Cruise planner will close 48-72 hours before your cruise, and you won't be able to buy or cancel anything. This is also the case for RoyalUp, they can and will upgrade people as late as on the boat. In that case you will have to go to guest service or have your concierge make the refunds for you. EmersonNZ, Neesa, Mike n Ky and 1 other 4 Quote Link to comment Share on other sites More sharing options...
ckruetze Posted September 28, 2022 Report Share Posted September 28, 2022 You don't even need to Royal Up, also for Star Class the Cruise planner shows really prominently that I should buy the Key and beverage/dining packages. Both somewhat useless for star class. But then I also get nice advertising for Perfect Day at CocoCay in the cruise planner for my Mediterranean cruise next year WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
KLA Posted September 29, 2022 Report Share Posted September 29, 2022 On 9/27/2022 at 3:28 PM, Ampurp85 said: Cruise planner will close 48-72 hours before your cruise, and you won't be able to buy or cancel anything. This is also the case for RoyalUp, they can and will upgrade people as late as on the boat. In that case you will have to go to guest service or have your concierge make the refunds for you. So asking this because I just now got a VERY LATE "we might decide to upgrade you to a FREAKING CROWN LOFT once you board"... If we wanted to cancel our 3 night dining package and VOOM reservation based on that upgrade, we could go to the concierge and we would 1) get the refund 2) any leftover OBC credited to my account as a result of that refund would be credited back to me? Or would I get a direct refund? Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted September 29, 2022 Report Share Posted September 29, 2022 1 hour ago, KLA said: So asking this because I just now got a VERY LATE "we might decide to upgrade you to a FREAKING CROWN LOFT once you board"... If we wanted to cancel our 3 night dining package and VOOM reservation based on that upgrade, we could go to the concierge and we would 1) get the refund 2) any leftover OBC credited to my account as a result of that refund would be credited back to me? Or would I get a direct refund? Yes. The concierge will help with refunds. On board cancellations get refunded as OBC that if not used, will go back to the credit card on file. KLA and asquared17 1 1 Quote Link to comment Share on other sites More sharing options...
Coda_Sarah Posted September 29, 2022 Report Share Posted September 29, 2022 I plan on getting the key and I'll keep looking for suite upgrades. If the price is right, i'll cancel the Key right away. I was told I could cancel any time Quote Link to comment Share on other sites More sharing options...
Michael A. Jr. Posted October 1, 2022 Report Share Posted October 1, 2022 I only get the Key IF I'm in a balcony room or lower. It really has no point of getting the Key when you have most of the perks given, plus extra in Sky Class rooms. Coda_Sarah 1 Quote Link to comment Share on other sites More sharing options...
TeRriii Posted October 1, 2022 Author Report Share Posted October 1, 2022 Thank you for all your responds. One important thing that I want to make sure. Do "The Key" refundable or cancellable like other things in Cruise Planner ? I read somewhere but I forgot the site, they said The Key is non refundable, non cancellable purchase. Which one is true ? Quote Link to comment Share on other sites More sharing options...
mpoole3 Posted October 3, 2022 Report Share Posted October 3, 2022 On 9/28/2022 at 5:21 PM, KLA said: So asking this because I just now got a VERY LATE "we might decide to upgrade you to a FREAKING CROWN LOFT once you board"... If we wanted to cancel our 3 night dining package and VOOM reservation based on that upgrade, we could go to the concierge and we would 1) get the refund 2) any leftover OBC credited to my account as a result of that refund would be credited back to me? Or would I get a direct refund? Hey KLA - any update on the last second upgrade? Was that an email from Royal Up? Have a great cruise! Doing the same schedule in Jan on Harmony. Quote Link to comment Share on other sites More sharing options...
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