ElmoHongZito Posted September 10, 2022 Report Share Posted September 10, 2022 Had an RCI rep tell me that I can call in and remove travel protection prior to sail date if I wanted to. So I called my credit card company and after finding out that I have pretty good trip cancellation coverage thru them I tried calling RCI again to remove the travel protection and the RCI rep that I connected with this time tells me that I cannot do that because final payment was already made. She supposably checked with “resolution team” after I told her to please make sure. Mind you that “final payment” was my only payment because I booked 3 months before sail date so the entire fair was due at booking. Do you think I should try to escalate? Is there an email I can send to someone? Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted September 10, 2022 Report Share Posted September 10, 2022 Making final payment definitely changes your ability to do certain things like repricing a cruise to save money. (If I recall, you can only get on board credit instead of a refund of any difference). I would not be at all surprised if it locks certain choices like paying for travel protection. Have you looked through the cruise contract to see if this is mentioned/explained? Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted September 10, 2022 Report Share Posted September 10, 2022 generally speaking travel protection is never refundable Could you imagine calling Allstate 8 months in to a 12 month auto policy and asking fro your money back? ChessE4 1 Quote Link to comment Share on other sites More sharing options...
ElmoHongZito Posted September 10, 2022 Author Report Share Posted September 10, 2022 1 hour ago, TXcruzer said: generally speaking travel protection is never refundable Could you imagine calling Allstate 8 months in to a 12 month auto policy and asking fro your money back? You have a point. The first rep I spoke to was probably misinformed. Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted September 10, 2022 Report Share Posted September 10, 2022 I do believe you can add or remove the travel protection up until final payment. Once that date arrives you are stuck with it or without it! Quote Link to comment Share on other sites More sharing options...
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