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Hurricane Kay


asilverman

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Been following the storm, Mr. Van Fleet's statements about Cabo and the conversation he had with the Navigator Captain.  We've called RC asking to pick another cruising date. At first, we were told we could do so for a $100 per person change fee.  When we called back with our newly selected cruise date, we were told that RC customer service never said we could change cruising dates.  RC would not work with us, saying no itinerary changes have been formally announced, therefore we could not opt for another departure date.  

 

We keep thinking we'll receive an email offering options as that would be the right thing to do.  Alas.....no email.  

 

Sue

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23 hours ago, Thomas Ihunt said:

Any comment from Royal Caribean?

Extremely poor customer service experience... the cruise is heading towards a Hurricane and not any 1 single point of information.

What James Van Fleet says is better than anything else you'll get from the company in terms of what to expect. Keep following, he posts daily.

 

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We are sailing. The cruise is fantastic and the captain has been transparent. Itinerary changed to LA, sea, sea, Ensenada, Ensenada, LA

We haven’t really been moving. Spent most of the night parked next to Catalina Island. We are current near San Diego and moving VERY slowly south.

Hopefully we can get to Ensenada safely. If not, no big deal!!!  We are enjoying and will continue to enjoy getting away from our hectic life. 
 

#LOYALTOROYAL

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