new2cruzing Posted August 10, 2022 Report Share Posted August 10, 2022 Hi All, I've been lurking and learning for a little while and we finally booked our 1st cruise for Alaska thanks to the advice gleaned from numerous posts. We just received our cabin assignments last night on our GTY rooms (The barcode trick worked 100% for both our rooms!) and received our DOCs this morning. However, I just noticed that most of the pre-purchases we made are somehow missing from my account history now, does anyone know if this is normal and should I be worried? I will try to call RCI later today but thought I would also ask this question here in case I'm just a newbie who is worried about something that is nothing more than a glitch in their systems? Thanks in advance for any help! Quote Link to comment Share on other sites More sharing options...
CrimsonCruiser Posted August 10, 2022 Report Share Posted August 10, 2022 hmm....if you go to the items directly as though trying to purchase, do they show "reserved" or greyed out from purchasing? If so, it may just be a glitch on the Royal IT side. Quote Link to comment Share on other sites More sharing options...
new2cruzing Posted August 10, 2022 Author Report Share Posted August 10, 2022 Hi CrimsonC, It doesn't show reserved anymore, like it did before. That's what I find most odd, the charges were there and showed reserved etc. for the last week, then bam, all of it is missing now. I do have the charges on my CC statement still do may have to call them shortly, thanks. Quote Link to comment Share on other sites More sharing options...
CrimsonCruiser Posted August 10, 2022 Report Share Posted August 10, 2022 Hmm...the only other thing I can see as being a possibility is your ship may have gotten changed in which case they will cancel all cruise planner purchases. Sometimes, one side of Royal IT is faster than the other. When our Liberty got shifted to Odyssey, I first found out because I got an email that an excursion was cancelled. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted August 10, 2022 Report Share Posted August 10, 2022 @new2cruzinghave you gotten any credit card refunds or any emails notifying you that your Cruise Planner purchases have been refunded ? That's normally the first indication that something is amiss. Quote Link to comment Share on other sites More sharing options...
new2cruzing Posted August 10, 2022 Author Report Share Posted August 10, 2022 Ok, it must have been another Royal glitch. All of a sudden my purchases are showing up again, like just this moment. Chalk this up to a nervous newbie and thanks to you both for chiming in! CrimsonCruiser and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
CruisingNewb Posted August 10, 2022 Report Share Posted August 10, 2022 1. Are you the only one making pre-cruise purchases? The purchases that my wife made did not show up on my account and vice versa. 2. Are you sure you are logging in as yourself? I logged in on the app under my wife's account once and freaked out when my pre-purchases were missing. 3. What are your pre-cruise purchases? Gifts do not appear on the app/order history. Receipts for gifts are e-mailed to you separately. I double checked this because I ordered things for my family and the room as my surprise gifts to the wifey and kids. Didn't want them knowing by looking at the Order History. 4. If none of the above, it may be a glitch. This happened to me as well, but I deleted the app and reloaded it, logged back on, and they orders were there. ChessE4 1 Quote Link to comment Share on other sites More sharing options...
new2cruzing Posted August 10, 2022 Author Report Share Posted August 10, 2022 Hi CruisingNewb, I was logged into my account but it seems to be a glitch as all of my purchases have mysteriously found their way back into my account, lol, thanks. KristiZ 1 Quote Link to comment Share on other sites More sharing options...
Sydnie Posted August 10, 2022 Report Share Posted August 10, 2022 1 hour ago, new2cruzing said: We just received our cabin assignments last night on our GTY rooms (The barcode trick worked 100% for both our rooms!) What is this barcode trick you mention? I have a family member is a GTY room and wondering if there is anything I should be doing for them? Haha, thanks. Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted August 10, 2022 Report Share Posted August 10, 2022 20 minutes ago, Sydnie said: What is this barcode trick you mention? I have a family member is a GTY room and wondering if there is anything I should be doing for them? Haha, thanks. Download a barcode reader app and scan the barcode on their SetSail pass. If a room has been assigned it will be the last numbers that show up on the barcode. new2cruzing 1 Quote Link to comment Share on other sites More sharing options...
SPS Posted August 10, 2022 Report Share Posted August 10, 2022 37 minutes ago, Sydnie said: What is this barcode trick you mention? I have a family member is a GTY room and wondering if there is anything I should be doing for them? Haha, thanks. Here is a link to where the "bar code trick" has been mentioned. The last four to six digits are the deck & room number using a bar code/QR code reader app on the Set Sail Pass when it becomes available. Quote Link to comment Share on other sites More sharing options...
Sydnie Posted August 10, 2022 Report Share Posted August 10, 2022 24 minutes ago, AshleyDillo said: Download a barcode reader app and scan the barcode on their SetSail pass. If a room has been assigned it will be the last numbers that show up on the barcode. Oh this is genius! I must have missed this being mentioned. Now off to see what room they got. Thanks a bunch! Quote Link to comment Share on other sites More sharing options...
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