LEGRAY Posted July 24, 2022 Report Share Posted July 24, 2022 My shore excursion was canceled weeks before my cruise (July 15-22). Still haven't been refunded. I emailed 3xs and no response. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted July 24, 2022 Report Share Posted July 24, 2022 If you have access to social media (Facebook/Twitter) that might be the best way to contact them (or call them). I've heard few people being successful with email contact. Quote Link to comment Share on other sites More sharing options...
Ray Posted July 24, 2022 Report Share Posted July 24, 2022 It can take a period of time for any money due to be reimbursed into your account, i would suggest calling them directly. Quote Link to comment Share on other sites More sharing options...
dodgestang Posted July 24, 2022 Report Share Posted July 24, 2022 Did you check to make sure they didn't refund it to you as on board credit which would have reduced your end of cruise settlement? Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted July 31, 2022 Report Share Posted July 31, 2022 They did that to us. The refund was pretty quick. However it was so close to our sail date that when I went to look for another excursion that suited us they were all sold out. Sucked. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted August 1, 2022 Report Share Posted August 1, 2022 YMMV. Some refunds hit your credit card in a couple days, others can take a full cycle of the credit card before they hit. If the refund is taking too long for your liking, the social media route suggested by @SpeedNoodlesis historically the best way to go. Quote Link to comment Share on other sites More sharing options...
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