beachmama Posted July 23, 2022 Report Share Posted July 23, 2022 For anyone who has submitted a special needs form, do you get a confirmation of receipt email or anything? When did they contact you to follow up? I submitted the online form asking for some accommodations for my child with autism, more than 30 days prior to sailing. We sail Tuesday and I have not yet been contacted by Royal. So I sent an email to the special needs dept about a week before our cruise because I hadn't heard anything and received a canned "we got it" response but again, no follow up. Is this normal? I hear all these great things about how Royal supports it's special needs guests, but it is stressful not hearing back. Any advice? Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 23, 2022 Report Share Posted July 23, 2022 I would definitely touch base with SN again. They are usually pretty good about confirming your need. If it has been a while since you contacted them, it would be a good idea to close that loop yourself. Good luck ! CruiseGus 1 Quote Link to comment Share on other sites More sharing options...
Bowen Posted July 23, 2022 Report Share Posted July 23, 2022 I would call the access department and just make sure they have you sorted. 1-866-592-7225 WAAAYTOOO and CruiseGus 1 1 Quote Link to comment Share on other sites More sharing options...
Hagar Posted July 23, 2022 Report Share Posted July 23, 2022 When I used to use them, I had email confirmation of request fulfillment within 3 days. Even though this is post Covid and things are not running as we hoped, I agree with calling. Quote Link to comment Share on other sites More sharing options...
beachmama Posted July 23, 2022 Author Report Share Posted July 23, 2022 @Bowen Thank you for the number, I will give them a call. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.