theletterJ Posted July 1, 2022 Report Share Posted July 1, 2022 Anybody else have their vaccine card denied multiple times? final dose was 6/1 and uploaded that day to the check in (sailing 7-17 on HOS) took weeks in validation only to be denied. My wife and sons were accepted. Funny thing is that my wife and I went the same day for both doses and had the same nurse fill out our cards at the same time. I’ve now resubmitted the same card 5 times. You can’t call them to get an answer on what’s wrong way to close for them to be playing games with me. literally had to use twitter to publicly ask what the problem is/was to get an actual response Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 1, 2022 Report Share Posted July 1, 2022 Don't worry about it. It could as simple as a glare on the image. Not getting your card validated in the app isn't at all a disqualifier at the port. Spang1974, Neesa, RCIfan1912 and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Colon Posted July 1, 2022 Report Share Posted July 1, 2022 Check if the name and birth date on vaccine card are the same used in the booking. We are a party of 4 on EOS and we were validated. Quote Link to comment Share on other sites More sharing options...
SPS Posted July 1, 2022 Report Share Posted July 1, 2022 Exactly what @smokeybandit said. It's not a disqualifier. Just be sure to bring all of your group's ORIGINAL vax cards to port. NO COPIES. TheBurnsTravelers, RCIfan1912 and Neesa 3 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted July 2, 2022 Report Share Posted July 2, 2022 Is your card also showing the 1st dose? If not your “final dose” looks like a solo shot and Pfizer is not a solo shot deal. (Only J&J is) did you get an answer from Twitter? Quote Link to comment Share on other sites More sharing options...
Morganno Posted July 2, 2022 Report Share Posted July 2, 2022 Don't worry we are the same. We have electronic cards in Belgium and you can download a PDF but Royal's American only app only allows JPEG files. So I have to download a perfectly readable PDF then print then take a photo and upload it to the site. Out of 4 only two were accepted. I tried again same issue I'll just show my gov. app at the port it's easier than this. Wish Royal would allow PDF uploads. Quote Link to comment Share on other sites More sharing options...
theletterJ Posted July 2, 2022 Author Report Share Posted July 2, 2022 Twitter was by far the best route to take. They sure don’t like being publicly called out. Everything g was fixed yesterday morning. My legal first name is literally just the letter J so my cruise planner put Jay. Ugh Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 2, 2022 Report Share Posted July 2, 2022 A mismatch on the first name would sure be reason to reject the vax card. I'm glad it's sorted out. Quote Link to comment Share on other sites More sharing options...
Vancity Cruiser Posted July 2, 2022 Report Share Posted July 2, 2022 My wife’s was rejected because she travels under her maiden name and the vax card has married name. She literally took her hand printed vax card and added a ‘-maiden name’ to the card herself and it was accepted lol. DJsMrs and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted July 2, 2022 Report Share Posted July 2, 2022 3 hours ago, theletterJ said: Twitter was by far the best route to take. They sure don’t like being publicly called out. Everything g was fixed yesterday morning. My legal first name is literally just the letter J so my cruise planner put Jay. Ugh So, the cruise planner did you a favor by giving you a great first name like Jay. Sincerely, Jay Bob_KY, patty22407 and AHollyS 1 2 Quote Link to comment Share on other sites More sharing options...
FLHokie Posted July 2, 2022 Report Share Posted July 2, 2022 1 hour ago, Vancity Cruiser said: My wife’s was rejected because she travels under her maiden name and the vax card has married name. She literally took her hand printed vax card and added a ‘-maiden name’ to the card herself and it was accepted lol. This makes me nervous. My 1st name on crown and anchor is Mary, instead of Mary Ann (their system apparently didn't like spaces in 1st names), my employer combined my name to Maryann so that's what's on my vax card. No issue with last name and date of birth matches, but worried they'll reject based on the combined name on the vax card. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 2, 2022 Report Share Posted July 2, 2022 At least we know what J wears on formal night theletterJ 1 Quote Link to comment Share on other sites More sharing options...
Vancity Cruiser Posted July 2, 2022 Report Share Posted July 2, 2022 2 hours ago, FLHokie said: This makes me nervous. My 1st name on crown and anchor is Mary, instead of Mary Ann (their system apparently didn't like spaces in 1st names), my employer combined my name to Maryann so that's what's on my vax card. No issue with last name and date of birth matches, but worried they'll reject based on the combined name on the vax card. Fingers crossed. Keep in mind that even if it gets rejected on the app doesn’t mean you can’t sail. Just show up with all your ID and it will be straightened out at the terminal Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted July 2, 2022 Report Share Posted July 2, 2022 13 hours ago, Morganno said: Don't worry we are the same. We have electronic cards in Belgium and you can download a PDF but Royal's American only app only allows JPEG files. So I have to download a perfectly readable PDF then print then take a photo and upload it to the site. Out of 4 only two were accepted. I tried again same issue I'll just show my gov. app at the port it's easier than this. Wish Royal would allow PDF uploads. If you've got a PDF, there's no need to print, just take a screen shot, and save it as a JPG. That'll work on a phone or a computer. Might need to crop out the rest of the screen depending on exactly what software you use. Morganno 1 Quote Link to comment Share on other sites More sharing options...
Morganno Posted July 4, 2022 Report Share Posted July 4, 2022 On 7/2/2022 at 10:39 PM, Atlantix2000 said: If you've got a PDF, there's no need to print, just take a screen shot, and save it as a JPG. That'll work on a phone or a computer. Might need to crop out the rest of the screen depending on exactly what software you use. I did that thanks it was still rejected. I'll just wait for the port. Spang1974 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 4, 2022 Report Share Posted July 4, 2022 59 minutes ago, Morganno said: I did that thanks it was still rejected. I'll just wait for the port. I think one problem is that the people checking them are largely unfamiliar with anything other than the US CDC cards. And here in Europe, despite there supposedly being a standard certificate, there are variations from country to country. I could not be bothered with the stress and hassle so I did not even attempt to upload ours, since I knew they would cause confusion; we simply took them with us to port. We were asked if we knew what dates and vaccines we had had for all the earlier shots since the EU certificate only shows the details of the very last one, although I don’t know how they'd be able to verify that information. The girl who checked us in just noted our answers down and sent us on our way. ChessE4 and Spang1974 2 Quote Link to comment Share on other sites More sharing options...
JC Pats Posted July 4, 2022 Report Share Posted July 4, 2022 5 hours ago, FionaMG said: We were asked if we knew what dates and vaccines we had had for all the earlier shots since the EU certificate only shows the details of the very last one, although I don’t know how they'd be able to verify that information. The girl who checked us in just noted our answers down and sent us on our way. The lot numbers for the vials of the vaccine. Those are in a database and (I believe) due to the CDC protocols, that's something the cruise lines have access too. They have a record of where every lot number was sent to, that's due to potential issues and they can track down where it went. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 4, 2022 Report Share Posted July 4, 2022 1 hour ago, JC Pats said: The lot numbers for the vials of the vaccine. Those are in a database and (I believe) due to the CDC protocols, that's something the cruise lines have access too. They have a record of where every lot number was sent to, that's due to potential issues and they can track down where it went. EU certificates don't show that information. The EU's ferocious data protection laws mean that this is all you get: There is a QR code and a unique identifier on each certificate, which allow varying degrees of access but only the health authorities in the country where a person was vaccinated have access to the full data. Since cruise line personnel can't tick that box, they essentially have to take your word for it. JC Pats 1 Quote Link to comment Share on other sites More sharing options...
JC Pats Posted July 4, 2022 Report Share Posted July 4, 2022 49 minutes ago, FionaMG said: EU certificates don't show that information. The EU's ferocious data protection laws mean that this is all you get: There is a QR code and a unique identifier on each certificate, which allow varying degrees of access but only the health authorities in the country where a person was vaccinated have access to the full data. Since cruise line personnel can't tick that box, they essentially have to take your word for it. Interesting.. Quote Link to comment Share on other sites More sharing options...
USCG Teacher Posted July 4, 2022 Report Share Posted July 4, 2022 They seem to be having a terrible time verifying my card as well. I got my first two shots at one of the "Mega-Centers," so it has a CDC printed sticker complete with QR code so large that the same center had to put my 2nd shot information on the back (with a similarly sized sticker that I also included a picture of on the app). My kids and wife had theirs done at local drug stores with the information handwritten in and had theirs were accepted immediately. I'm not the least bit concerned (the center is in the state that I'm cruising out of, so I'm sure the port personnel are familiar with the layout), and I suppose it makes sense that seemingly any little abnormality cause the system to freak out a bit. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 4, 2022 Report Share Posted July 4, 2022 25 minutes ago, JC Pats said: Interesting.. Yup, and exactly why I didn't even attempt to get it validated beforehand. To further confuse the issue, if you look at the "number in a series of vaccinations" field you'll see it says "2/1", which most people would read as "two out of one". Say what? That is the EU's way of showing that someone had the single dose JJ jab AND a booster. But notice there is NO specific mention of the JJ jab on there, only the type of the booster. So while it would be fair to expect most EU peeps to know what it means, it would be completely unreasonable to expect someone working for a cruise line in the States to know. And I DID have to explain it to the cruise line personnel who checked us in at the port in Barcelona. It's all a bit of a mess and I can't wait for it to be over. Quote Link to comment Share on other sites More sharing options...
Austin Posted July 5, 2022 Report Share Posted July 5, 2022 We actually received a call the week before the cruise telling us they could not validate one of the vaccine cards. It was a married Vs maiden name change issue so I added a photo of the marriage license with the vaccine card and it was accepted. KristiZ and Pattycruise 1 1 Quote Link to comment Share on other sites More sharing options...
Spang1974 Posted July 6, 2022 Report Share Posted July 6, 2022 On 7/4/2022 at 6:33 PM, FionaMG said: EU certificates don't show that information. The EU's ferocious data protection laws mean that this is all you get: There is a QR code and a unique identifier on each certificate, which allow varying degrees of access but only the health authorities in the country where a person was vaccinated have access to the full data. Since cruise line personnel can't tick that box, they essentially have to take your word for it. HOLY MOLY! You weren't kidding (discussed earlier on this forum), At least the Irish ones have "3/3" for number of doses! One of us has lost their original card but knows the dates that her first two doses were administered. Like I said though, if asked, we could just make them up. Unlike the USA and the CDC, the staff at the terminal in Southampton have NO way of verifying this info or to even read QR codes from our Digital certificates:) I like you will not even bother uploading ours (2 UK and 2 Irish), I will just make sure we have printouts at terminal for check-in. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 6, 2022 Report Share Posted July 6, 2022 1 hour ago, Spang1974 said: HOLY MOLY! You weren't kidding (discussed earlier on this forum), At least the Irish ones have "3/3" for number of doses! One of us has lost their original card but knows the dates that her first two doses were administered. Like I said though, if asked, we could just make them up. Unlike the USA and the CDC, the staff at the terminal in Southampton have NO way of verifying this info or to even read QR codes from our Digital certificates:) I like you will not even bother uploading ours (2 UK and 2 Irish), I will just make sure we have printouts at terminal for check-in. Haha, yup! It actually depends on the type of vaccine administered. My DH does have 3/3 because he had a 2-dose vaccine initially, whereas I had the single-dose JJ. But even this is misleading because, in his case and potentially for your Irish peeps too, his first two shots were one type and his booster was a different type, but the certificate only shows the type of the last shot. Nowhere on the certificate does it show if two shots were one type and the booster was a different one. So, to a certain extent, the 3/3 certificate is even vaguer than the 2/1, because if you know how to read it, you can see the type of both shots for someone who had JJ but not for someone who had a 2-dose vaccine initially. Even if cruiseline personnel had the necessary app to read the QR code, it only serves to verify that a) the certificate is genuine; b) it is valid; and, c) when checked alongside official ID, that it belongs to the person presenting it. As far as the EU is concerned that is all anybody who is not an authorised healthcare provider needs to know. Quote Link to comment Share on other sites More sharing options...
Morganno Posted July 21, 2022 Report Share Posted July 21, 2022 just off Odyssey despite uploading all documents correctly they still wanted to see everything again at the port in Civitavecchia Won't bother wasting time uploading anything for my next cruise. Spang1974 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted July 21, 2022 Report Share Posted July 21, 2022 16 hours ago, Morganno said: just off Odyssey despite uploading all documents correctly they still wanted to see everything again at the port in Civitavecchia Won't bother wasting time uploading anything for my next cruise. Yes, they do ask to see it again. Did they have to upload it again? That’s where you save some time. There was one sailing I did in the US and their system was down and they had to upload everything, now that was a pain. The other 10 cruises I’ve done they glance at the paperwork because it’s already uploaded. Quote Link to comment Share on other sites More sharing options...
Morganno Posted July 31, 2022 Report Share Posted July 31, 2022 On 7/22/2022 at 1:54 AM, Pattycruise said: Yes, they do ask to see it again. Did they have to upload it again? That’s where you save some time. There was one sailing I did in the US and their system was down and they had to upload everything, now that was a pain. The other 10 cruises I’ve done they glance at the paperwork because it’s already uploaded. Oh didn't think of that. Perhaps I will do it again then. Quote Link to comment Share on other sites More sharing options...
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