fishernrex Posted June 22, 2022 Report Share Posted June 22, 2022 Booked on Quantum for the June 27th sailing. Given all of the airline issues, COVID, etc, I figured I'd be safe and book Air2Sea. Whew, this has been an adventure. Airline changed routes/itinerary - I'm good with that, I fly all the time and generally have the ability to modify directly if the new route/times don't work. Because Air2Sea owns the reservation, I can't make changes. Fine, call Air2Sea Called Air2Sea, was assured this would be resolved in 48 hours. Um... NOPE (by the way, when they give you an incident number, don't bother to write it down, noone on the call can look it up). Air2Sea 72hours later as the flights hadn't been modified- Much like everyone else, they appear to be understaffed. First, Second, Third Calls - Dead lines (after holding about 15 minutes each time). Forth Call >1.5 hours, then disconnected. Fifth Call - I'm a bit frustrated that a change that should take less than 10 minutes, I'm having to explain myself for a 4th time. Starting to get REALLY frustrated. Alas, I hang in there. Guy then comes back and says he has to make sure I can arrive at the ship on time based on the alternative flights I gave him. I assured him that if I could really arrive on the 25th as scheduled, then I had plenty of time to find the port... (yep, things went downhill from there). I know, I know - Use a travel agent and this wouldn't have been a problem. However, it was a fully comped cruise and couldn't transfer it.... I just shudder to think if I had an actual problem on flight day. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted June 22, 2022 Report Share Posted June 22, 2022 I've only used Air2Sea for international flights and when there were still question marks about if the cruise would happen Quote Link to comment Share on other sites More sharing options...
fishernrex Posted June 22, 2022 Author Report Share Posted June 22, 2022 Definitely learned my lesson on this one - Still no results on rebooking (something that would have literally taken 10 minutes if I could do it myself). Quote Link to comment Share on other sites More sharing options...
CruiseGus Posted June 23, 2022 Report Share Posted June 23, 2022 On 6/22/2022 at 11:47 AM, fishernrex said: ... Because Air2Sea owns the reservation, I can't make changes. Fine, call Air2Sea .... is the flight so close it has not yet been ticketed? Once ticketed at least with AA I could then make any changes I needed or wanted the time i used Air2Sea. At least that was my experience, I also like @smokeybandit only used them when there were still question marks early on about if the cruise would happen. Quote Link to comment Share on other sites More sharing options...
fishernrex Posted June 23, 2022 Author Report Share Posted June 23, 2022 Total time - 9 hours on hold... Flight changes came in this morning after I'd given up. Still absolutely horrible customer service and absolutely no way to escalate. I have literally zero faith that they would handle an emergency issue. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted June 27, 2022 Report Share Posted June 27, 2022 My son had an airline problem on day of travel to Denmark -- his originating flight was changed twice. On the 2nd change, he realized he would miss connections. He got a revised 2nd flight from Air2Sea in about 10-20 minutes. I am sorry you had a bad experience, but my son had a good one. I will add this: after a recent American Airlines problem, be sure to have travel insurance for your flight, not just the cruise. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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