ticoman Posted June 21, 2022 Report Share Posted June 21, 2022 Royal Caribbean accidentally booked 7 of us in two adjoining rooms that only fit 4 total. The booking was over the phone several months ago, but WE just discovered their error (and our cruise leaves in less than a week!). We're a single family with 5 children, including some who are small children. We have been on the phone with Royal Caribbean but they have only offered ship credit and to move us to two different rooms on two different decks, which does not work with small children. Any recommendations? Anyone know anyone high up at Royal Caribbean that can solve this for us? Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 21, 2022 Report Share Posted June 21, 2022 53 minutes ago, ticoman said: Royal Caribbean accidentally booked 7 of us in two adjoining rooms that only fit 4 total. The booking was over the phone several months ago, but WE just discovered their error (and our cruise leaves in less than a week!). We're a single family with 5 children, including some who are small children. We have been on the phone with Royal Caribbean but they have only offered ship credit and to move us to two different rooms on two different decks, which does not work with small children. Any recommendations? Anyone know anyone high up at Royal Caribbean that can solve this for us? What ship? What staterooms? When? Where? Or, are you "Hit and Run", "One and Done"? Neesa 1 Quote Link to comment Share on other sites More sharing options...
Neesa Posted June 21, 2022 Report Share Posted June 21, 2022 @ticoman we would love to help. What ship and cabin numbers? Sometimes the capacities are off are you sure it's not 4 persons cabins? It seems impossible they put 7 names in cabins that won't allow for that number. Sometimes when I price check if ship is close to capacity it will only allow 2 people per cabin as an example even though it can handle more. Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 21, 2022 Report Share Posted June 21, 2022 17 minutes ago, Neesa said: @ticoman we would love to help. What ship and cabin numbers? Sometimes the capacities are off are you sure it's not 4 persons cabins? It seems impossible they put 7 names in cabins that won't allow for that number. Sometimes when I price check if ship is close to capacity it will only allow 2 people per cabin as an example even though it can handle more. We have found, also, that if you ghost search Royal's site, it will tell you one thing about a cabin and its capacity. But, if you call, they will verbally tell you another. I really think this happens more with suites than the others. We have searched the website for a 2 Bedroom Aqua Theater Suite and wanted to book 8 people. It was a no-go on the site. We called Royal and it wasn't a problem. TAs can help with that too. You are 100% right though. Capacity vs. Availability are competing maximums. Once you reach maximum capacity, bed availability means nothing. Neesa 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 21, 2022 Report Share Posted June 21, 2022 1 hour ago, Suite Snob said: What ship? What staterooms? When? Where? 1 hour ago, Neesa said: @ticoman we would love to help. What ship and cabin numbers? It looks like answers are not forthcoming, imagine that! Quote Link to comment Share on other sites More sharing options...
ticoman Posted June 21, 2022 Author Report Share Posted June 21, 2022 (edited) Quantum of the Seas, sailing June 27 out of Seattle. Latest update is that they just automatically reallocated our rooms with an e-mail that "After completing an onboard stateroom audit of Quantum of the Seas, we found a discrepancy with your stateroom's capacity requiring us to move you to a new stateroom on our June 27, 2022 sailing." We are now in cabins 9164 and 7290 - very far apart from each other. We were in 12276 and 12274. Edited June 21, 2022 by ticoman Date error Neesa and Pattycruise 2 Quote Link to comment Share on other sites More sharing options...
Vancity Cruiser Posted June 21, 2022 Report Share Posted June 21, 2022 10 minutes ago, ticoman said: Quantum of the Seas, sailing July 27 out of Seattle. Latest update is that they just automatically reallocated our rooms with an e-mail that "After completing an onboard stateroom audit of Quantum of the Seas, we found a discrepancy with your stateroom's capacity requiring us to move you to a new stateroom on our June 27, 2022 sailing." We are now in cabins 9164 and 7290 - very far apart from each other. We were in 12276 and 12274. That is very unfortunate and inconvenient for a family of 7 with young children Neesa 1 Quote Link to comment Share on other sites More sharing options...
ticoman Posted June 21, 2022 Author Report Share Posted June 21, 2022 @Suite Snob @Neesa See my update above. Any help that anyone can provide would be so appreciated. This is fairly devastating to our family, and we are getting a massive runaround from Royal Caribbean on an issue that is clearly their fault. Quote Link to comment Share on other sites More sharing options...
KJones Posted June 21, 2022 Report Share Posted June 21, 2022 Unless you booked through a TA, I think you may have to keep calling RC to move your cabins closer together. This close to the cruise it may be difficult since I imagine there won't be many unoccupied rooms. I wish you luck! Neesa and AHollyS 2 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 21, 2022 Report Share Posted June 21, 2022 I've looked at two sites that show deck plans, one says max occupancy of 3 and the other says 4. It's a damn toss-up. That was for cabins 12274 and 12276. 9164 and 7290 the same. But, as you probably already know, 9164 and 7290 aren't even on the same deck. Something doesn't sound right. Neesa 1 Quote Link to comment Share on other sites More sharing options...
ticoman Posted June 21, 2022 Author Report Share Posted June 21, 2022 8 minutes ago, Suite Snob said: I've looked at two sites that show deck plans, one says max occupancy of 3 and the other says 4. It's a damn toss-up. That was for cabins 12274 and 12276. 9164 and 7290 the same. But, as you probably already know, 9164 and 7290 aren't even on the same deck. Something doesn't sound right. They confirmed on the phone that both rooms are 2 person rooms. They royally messed up here in their own booking system. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted June 21, 2022 Report Share Posted June 21, 2022 @ticoman I'm sorry to hear this has happened to you. I have two suggestions. 1. Reach out to Royal on their social media platforms, that can sometimes sting them into action because of the massive visibility. And 2. Send an email to the executive office at mbayley@rccl.com. Flag it as urgent. Obviously, the top man himself (Michael Bayley) doesn't deal with these matters personally but he has a team that of people who do. Try to keep your email as concise and factual as possible and not get carried away with emotion however hard it will undoubtedly be. I hope it works out for you and you will have a fabulous cruise. Please come back and let us know. RWDW1204, Neesa, Funeegal and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Neesa Posted June 22, 2022 Report Share Posted June 22, 2022 @ticoman yes something is amiss. This is unacceptable especially with the little ones. I figured it had to do with ships capacity, really unacceptable. Send an email right now to ex-co@rccl.com and mbayley@rccl.com Mark as urgent and state your case simply and plainly. I wrote to these addresses and had a turn around response in 24hours. I also agree reach out on social media as well. Please let us know how it goes. I wish we could do more. Positive thoughts to you. RWDW1204 and Pattycruise 1 1 Quote Link to comment Share on other sites More sharing options...
ticoman Posted June 22, 2022 Author Report Share Posted June 22, 2022 22 minutes ago, Neesa said: @ticoman yes something is amiss. This is unacceptable especially with the little ones. I figured it had to do with ships capacity, really unacceptable. Send an email right now to ex-co@rccl.com and mbayley@rccl.com Mark as urgent and state your case simply and plainly. I wrote to these addresses and had a turn around response in 24hours. I also agree reach out on social media as well. Please let us know how it goes. I wish we could do more. Positive thoughts to you. 1 hour ago, FionaMG said: @ticoman I'm sorry to hear this has happened to you. I have two suggestions. 1. Reach out to Royal on their social media platforms, that can sometimes sting them into action because of the massive visibility. And 2. Send an email to the executive office at mbayley@rccl.com. Flag it as urgent. Obviously, the top man himself (Michael Bayley) doesn't deal with these matters personally but he has a team that of people who do. Try to keep your email as concise and factual as possible and not get carried away with emotion however hard it will undoubtedly be. I hope it works out for you and you will have a fabulous cruise. Please come back and let us know. Thank you @FionaMG and @Neesa. I have followed your advice and will report back. KJones, Pattycruise, WAAAYTOOO and 5 others 8 Quote Link to comment Share on other sites More sharing options...
Nicci Posted June 28, 2022 Report Share Posted June 28, 2022 Hopefully @ticoman got the cabins sorted, and the family are enjoying their cruise. Neesa and KristiZ 2 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 28, 2022 Report Share Posted June 28, 2022 1 hour ago, Nicci said: Hopefully @ticoman got the cabins sorted, and the family are enjoying their cruise. That's right, they were supposed to leave yesterday. Hope we get a report back! Neesa and KristiZ 2 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.