Richardg1978 Posted June 7, 2022 Report Share Posted June 7, 2022 I am currently booked in a Boardwalk View Balcony room on the Symphony of the Seas. I have prepurchased, gratuities, Voom internet, Unlimited Dining, and Deluxe beverage packages. If, through the Royal Upgrade program, I bid and win a Star Class suite (which comes with complimentary gratuities, Voom internet, Unlimited Dining, and Deluxe beverage packages), will I be refunded the ~ $2,000 I've already paid for these packages since they are complimentary in my new room? Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted June 7, 2022 Report Share Posted June 7, 2022 They should be, but it probably won't happen automatically. You probably won't get a genie email, especially if you get notified only a few days prior to boarding. We would have found this out in January (booked in a Jr Suite, successfully bid on a Grand 2 BR), but unfortunately had to cancel last minute due to a (+) Covid test for one of our party. Once onboard, hopefully the Genie will help you, or you could go to Customer service. And, Good Luck!!! Richardg1978 1 Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted June 7, 2022 Report Share Posted June 7, 2022 When we were upgraded to Star, we called customer service and they said everything should be automatic but sometimes you have to call land-side dining reservations about the UDP refund. In our case, everything refunded automatically. I would still recommend reaching out to customer service as many things have changed. Richardg1978 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted June 7, 2022 Report Share Posted June 7, 2022 You will get refunded; the Genie will help if it isn't automatic. However, given that they can literally take up until the day of sailing to notify you. It might get cancelled and come back as OBC. Richardg1978 1 Quote Link to comment Share on other sites More sharing options...
Raven Posted June 8, 2022 Report Share Posted June 8, 2022 6 hours ago, Ampurp85 said: You will get refunded; the Genie will help if it isn't automatic. However, given that they can literally take up until the day of sailing to notify you. It might get cancelled and come back as OBC. Why would it come back as OBC? Aren't those things refundable if you don't use them? Quote Link to comment Share on other sites More sharing options...
twangster Posted June 8, 2022 Report Share Posted June 8, 2022 5 hours ago, Raven said: Why would it come back as OBC? Aren't those things refundable if you don't use them? Roughy two days out the cruise is closed land side and transferred to the ship. Once the cruise is transferred to the ship everything about the cruise is in the hands of the ship crew. It's like the ship is another entity, a different operating company, which doesn't get the full credit card of each purchase. Their solution is to refund in the form of refundable OBC on the ship. Quote Link to comment Share on other sites More sharing options...
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