Jamesszy94 Posted June 2, 2022 Report Share Posted June 2, 2022 I know I'm 5 years too late asking this question, but I got curious, so thought I might as well ask, I sailed on Ovation back in 2017, and booked an Interior room with a virtual balcony - which according to Royal Caribbean's website, has an occupancy of up to 4 people, but I was a solo cruiser, when I got back I had 14 CAS points (which is the number of nights I sailed) but recently, I've been seeing/hearing that you apparently you get double points if you travel solo in a double occupancy room (which I'm assuming an interior with virtual balcony is) or am I wrong. Thanks for any and all clarification. Quote Link to comment Share on other sites More sharing options...
wordell1 Posted June 2, 2022 Report Share Posted June 2, 2022 I would call C and A phone number and ask. Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 2, 2022 Report Share Posted June 2, 2022 20 minutes ago, Jamesszy94 said: I know I'm 5 years too late asking this question, but I got curious, so thought I might as well ask, I sailed on Ovation back in 2017, and booked an Interior room with a virtual balcony - which according to Royal Caribbean's website, has an occupancy of up to 4 people, but I was a solo cruiser, when I got back I had 14 CAS points (which is the number of nights I sailed) but recently, I've been seeing/hearing that you apparently you get double points if you travel solo in a double occupancy room (which I'm assuming an interior with virtual balcony is) or am I wrong. Thanks for any and all clarification. I don't know much/anything about cruising on Royal as a solo and how the points work. However, I'm guessing it really boils down to how much you pay for the cabin. I do know that Royal offers, on some ships, in some cabins, solo based pricing. So, first I'd find out if I payed the full double occupancy rate or did I pay the solo rate. If you paid the solo rate, your SOL. Just my .02 cents worth! Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 2, 2022 Author Report Share Posted June 2, 2022 Digging through my emails - I found out this was what I paid, Not sure what any of these mean... Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 2, 2022 Report Share Posted June 2, 2022 10 minutes ago, Jamesszy94 said: Digging through my emails - I found out this was what I paid, Not sure what any of these mean... I can't say for sure either. BUT, based upon the fact that you say it was a 14 day cruise, you paid in total $2490.26 which is about $178.00 a day/night. To me, that sounds like a solo rate. Again, as stated, call the C and A to find out for for sure. Jamesszy94 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted June 2, 2022 Report Share Posted June 2, 2022 35 minutes ago, Jamesszy94 said: I know I'm 5 years too late asking this question, but I got curious, so thought I might as well ask, I sailed on Ovation back in 2017, and booked an Interior room with a virtual balcony - which according to Royal Caribbean's website, has an occupancy of up to 4 people, but I was a solo cruiser, when I got back I had 14 CAS points (which is the number of nights I sailed) but recently, I've been seeing/hearing that you apparently you get double points if you travel solo in a double occupancy room (which I'm assuming an interior with virtual balcony is) or am I wrong. Thanks for any and all clarification. So, I sail solo quite a bit and yes you get double points, in your case you did for that 2017. It is 1point per night, so a 7-night sailing would get you 7points. But you sailed solo, so you got 2pt per night hence the 14 C&A points........unless your cruise was 14nights. There are solo rooms that will not net you double points. But they only have few per ship. D Alt 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 2, 2022 Report Share Posted June 2, 2022 11 minutes ago, Ampurp85 said: So, I sail solo quite a bit and yes you get double points, in your case you did for that 2017. It is 1point per night, so a 7-night sailing would get you 7points. But you sailed solo, so you got 2pt per night hence the 14 C&A points........unless your cruise was 14nights. There are solo rooms that will not net you double points. But they only have few per ship. Yep, he said he got one point for each night he sailed, 14. Jamesszy94 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted June 2, 2022 Report Share Posted June 2, 2022 So according to the blog they started doing double points for solos in 2013. But it had to be booked as a solo, not booked by 2 pax and 1 that ends up traveling solo. The room OP had qualified for double points. I am sure OP can call C&A and get the points fixed. Moby Dick 1 Quote Link to comment Share on other sites More sharing options...
WesKinetic Posted June 2, 2022 Report Share Posted June 2, 2022 I had a similar issue a few years back. Emailed customer service at crownandanchor@rccl.com and they got the correct points added in just a few days. Good luck! Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted June 2, 2022 Report Share Posted June 2, 2022 C& A was able to add the points my DH & I earned back in 1988, from our honeymoon cruise -- as long as we could give them documentation. As it happened, I had our receipts (or whatever it was we had that let us on the ship) saved in our honeymoon photo album -- back when you took pics & saved the actual prints like that KristiZ 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted June 2, 2022 Report Share Posted June 2, 2022 I see a reduced single discount on that invoice. Ovation does have studio interior cabins that do not hold 4 guests rather just one guest. Does your invoice display the cabin category? Usually a code like 2V, 4V, 2W, etc. sometimes with the cabin number. Studio cabins do not yield an extra point for solo. Quote Link to comment Share on other sites More sharing options...
Last Lion Posted June 2, 2022 Report Share Posted June 2, 2022 I thought that if you booked for two people but changed it to a solo before final payment due , you would get double points. Is this not correct t? Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted June 2, 2022 Report Share Posted June 2, 2022 56 minutes ago, Last Lion said: I thought that if you booked for two people but changed it to a solo before final payment due , you would get double points. Is this not correct t? Yes as long as it isn't a solo cabin type. Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted June 2, 2022 Report Share Posted June 2, 2022 I travel solo 80% of the time. When I book a regular cabin I get double points because I am paying for two people. When I book a cabin for a solo person "Category 2F - Studio Ocean View Balcony Stateroom" I get 1 point because I am only paying for one person. I have had a cruise that I booked for 2 people and my son did not go on the cruise and I ended up getting double the points and his taxes and port fees refunded. Crown and Anchor can fix any of them that are not correct they just need a booking number to look up the cruise. On one of my very old cruises I did not have a booking number and they told me to give them a picture of me on the ship and they would give me credit. VirtKitty and Moby Dick 2 Quote Link to comment Share on other sites More sharing options...
She Sails Away Posted June 2, 2022 Report Share Posted June 2, 2022 I am a solo traveler. I have received double crown and anchor points for each sailing since March. Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 2, 2022 Author Report Share Posted June 2, 2022 4 hours ago, twangster said: I see a reduced single discount on that invoice. Ovation does have studio interior cabins that do not hold 4 guests rather just one guest. Does your invoice display the cabin category? Usually a code like 2V, 4V, 2W, etc. sometimes with the cabin number. Studio cabins do not yield an extra point for solo. Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 2, 2022 Author Report Share Posted June 2, 2022 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 2, 2022 Author Report Share Posted June 2, 2022 I think I'll email the CAS, calling them....from Australia, would cost more than a cruise itself Moby Dick 1 Quote Link to comment Share on other sites More sharing options...
James K Posted June 2, 2022 Report Share Posted June 2, 2022 Was it your first royal cruise? I remember reading somewhere on here that you don't get double points as a solo until you reach Gold in C&A. Jamesszy94 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 3, 2022 Author Report Share Posted June 3, 2022 5 hours ago, James K said: Was it your first royal cruise? I remember reading somewhere on here that you don't get double points as a solo until you reach Gold in C&A. Hmm, that's probably why. Oh well. Quote Link to comment Share on other sites More sharing options...
twangster Posted June 3, 2022 Report Share Posted June 3, 2022 13 hours ago, Jamesszy94 said: 7517 has been recategorized to a 4U, interior with virtual balcony. It is not a studio cabin. If you booked it as a single guest you should get double C&A points. It wouldn't hurt to contact C&A and have them review it. VirtKitty and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 3, 2022 Author Report Share Posted June 3, 2022 1 hour ago, twangster said: 7517 has been recategorized to a 4U, interior with virtual balcony. It is not a studio cabin. If you booked it as a single guest you should get double C&A points. It wouldn't hurt to contact C&A and have them review it. Yep, I've already emailed them and asked. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 7, 2022 Author Report Share Posted June 7, 2022 Update: 1 week later and still no reply from C&AS WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted June 7, 2022 Report Share Posted June 7, 2022 14 minutes ago, Jamesszy94 said: Update: 1 week later and still no reply from C&AS If you were in North America I'd suggest calling CAS. Email responses leave a lot to be desired as I suspect the inox probably has thousands of emails weekly from complaints unrelated to the CAS to address changes to normal points inquiries. Do you have access to any VoIP service that allows access to North America toll free numbers? Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 7, 2022 Author Report Share Posted June 7, 2022 35 minutes ago, twangster said: If you were in North America I'd suggest calling CAS. Email responses leave a lot to be desired as I suspect the inox probably has thousands of emails weekly from complaints unrelated to the CAS to address changes to normal points inquiries. Do you have access to any VoIP service that allows access to North America toll free numbers? No, calling an American number from Australia would cost more than a drink package. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted June 7, 2022 Report Share Posted June 7, 2022 1 hour ago, Jamesszy94 said: No, calling an American number from Australia would cost more than a drink package. Maybe if you are on a cruise soon with a Yank you could borrow his or her phone for 20 minutes and use WiFi calling if the time of day works. Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 8, 2022 Author Report Share Posted June 8, 2022 2 hours ago, twangster said: Maybe if you are on a cruise soon with a Yank you could borrow his or her phone for 20 minutes and use WiFi calling if the time of day works. I've been searching for cruises for the past few weeks so hopefully something that interests me comes up. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted June 8, 2022 Author Report Share Posted June 8, 2022 It's fine though, I'm not worried, it took them almost a month after my disembarkation date for them to reply to my previous email. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted March 6 Author Report Share Posted March 6 Update: 2 years later and still no reply from Royal... Maybe I should call the CAS society and have it cleared up.. Update: I called the crown and anchor number... they said I had to email them, what exactly is the point of the number existing then if they can't help me over the phone. I told the operator that I emailed them 2 years ago and never got a reply but he said I'd definitely get a reply this time... WAAAYTOOO and jbrinkm 1 1 Quote Link to comment Share on other sites More sharing options...
jbrinkm Posted March 7 Report Share Posted March 7 On 6/2/2022 at 12:17 PM, twangster said: I see a reduced single discount on that invoice. There is a line for it, but with $0 discount. My husband calls overseas with a free Google number - can you get one of those in Australia? Jamesszy94 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted March 7 Author Report Share Posted March 7 5 minutes ago, jbrinkm said: There is a line for it, but with $0 discount. My husband calls overseas with a free Google number - can you get one of those in Australia? It's okay, I called them up... the operator was a bit passive aggressive and it seemed like he didn't want to help me. I explained the problem to him and he said It would be better if I emailed them, I told him I emailed them 2 years ago and never got a reply, and then I asked him, what if they don't reply to me this time, and he seemed pretty confident like they would and was like "They will definitely reply to you this time" What exactly is the point of the CAS number existing if they can't help me over the phone.. The number I called is 1800754500 which is the number that's on their website. jbrinkm 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted March 7 Author Report Share Posted March 7 3 minutes ago, jbrinkm said: There is a line for it, but with $0 discount. My husband calls overseas with a free Google number - can you get one of those in Australia? Yeah, I'm wondering if that line has to do with anything.. it would make sense I didn't get double points if there was actually a discount under the ReducedSingles line... but it's $0 which logic would dictate meant that there was no discount... jbrinkm 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted March 7 Report Share Posted March 7 9 hours ago, Jamesszy94 said: It's okay, I called them up... the operator was a bit passive aggressive and it seemed like he didn't want to help me. I explained the problem to him and he said It would be better if I emailed them, I told him I emailed them 2 years ago and never got a reply, and then I asked him, what if they don't reply to me this time, and he seemed pretty confident like they would and was like "They will definitely reply to you this time" What exactly is the point of the CAS number existing if they can't help me over the phone.. The number I called is 1800754500 which is the number that's on their website. That is not the phone number for Crown and Anchor. it is the phone number for sales and reservations in Australia. The reason they are telling you to email them is because the person you reached is not part of the CAS team and they can't perform CAS related tasks. In North America the toll free number for Crown and Anchor is 1 (800) 526-9723 or 1 (541) 285-9723 as a long distance call. The second number can be reached globally but would be charged as a long distance call. The concept of using a provider like Google voice is to be able to call North American toll free numbers from foreign countries such as the UK or Australia. If you can find a method to call CAS directly during North American daylight hours your issue could be dealt with immediately. Yes it sucks that the CAS department doesn't provide in country phone numbers around the world but it is what it is. 9 hours ago, Jamesszy94 said: Yeah, I'm wondering if that line has to do with anything.. it would make sense I didn't get double points if there was actually a discount under the ReducedSingles line... but it's $0 which logic would dictate meant that there was no discount... The amount doesn't matter, the presence of the line on the invoice is all that matters. If that line item is present with any amount including zero then it shows the fare was booked on a solo basis. Jamesszy94 1 Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted March 7 Author Report Share Posted March 7 2 minutes ago, twangster said: That is not the phone number for Crown and Anchor. it is the phone number for sales and reservations in Australia. The reason they are telling you to email them is because the person you reached is not part of the CAS team and they can't perform CAS related tasks. In North America the toll free number for Crown and Anchor is 1 (800) 526-9723 or 1 (541) 285-9723 as a long distance call. The second number can be reached globally but would be charged as a long distance call. The concept of using a provider like Google voice is to be able to call North American toll free numbers from foreign countries such as the UK or Australia. If you can find a method to call CAS directly during North American daylight hours your issue could be dealt with immediately. Yes it sucks that the CAS department doesn't provide in country phone numbers around the world but it is what it is. Well, that's the number that's listed on the Australian website under the Crown and Anchor society page...I've emailed them now though, so will just wait for a reply. 3 minutes ago, twangster said: The amount doesn't matter, the presence of the line on the invoice is all that matters. If that line item is present with any amount including zero then it shows the fare was booked on a solo basis. Hmm, I guess that makes sense, I'll see what they reply with on the email (hopefully they do) and will keep you updated. Quote Link to comment Share on other sites More sharing options...
Jamesszy94 Posted March 11 Author Report Share Posted March 11 Update: Looks like they retroactively applied the Double Points for me... I was doing all the pre-cruise day check-in stuff and found out I had 36 points which looked super weird to me, because it was originally 22. Pattycruise and jbrinkm 1 1 Quote Link to comment Share on other sites More sharing options...
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