Wanderlust876 Posted May 29, 2022 Report Share Posted May 29, 2022 Hello all! I was under the impression you could call for a reprice if you see your cruise fare go down and if it was after final payment you would get an onboard credit. The TA I booked with just replied that they won't do a reprice after final payment. Any insight? Quote Link to comment Share on other sites More sharing options...
Shari Posted May 29, 2022 Report Share Posted May 29, 2022 Q What is the Royal Caribbean Best Price Guarantee Program? A Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price up to 48 hours before your sail date — just give us a call or use our online form. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment. For more information on the Cruise with Confidence Best Price Guarantee for sailings booked on or before March 31, 2022, that depart on or before September 30, 2022, click here. Send this link to your TA because they are wrong. https://www.royalcaribbean.com/faq/questions/best-price-guarantee-policy Wanderlust876, JennyB, CruisingOz and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 29, 2022 Report Share Posted May 29, 2022 49 minutes ago, Shari said: Q What is the Royal Caribbean Best Price Guarantee Program? A Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price up to 48 hours before your sail date — just give us a call or use our online form. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment. For more information on the Cruise with Confidence Best Price Guarantee for sailings booked on or before March 31, 2022, that depart on or before September 30, 2022, click here. Send this link to your TA because they are wrong. https://www.royalcaribbean.com/faq/questions/best-price-guarantee-policy I'd also fire that TA. Lazy or incompetent! Wanderlust876 1 Quote Link to comment Share on other sites More sharing options...
Wanderlust876 Posted May 29, 2022 Author Report Share Posted May 29, 2022 30 minutes ago, 10-42 said: I'd also fire that TA. Lazy or incompetent! I'd already decided I wouldn't use again after I mentioned I wanted the option during dining where they come pick up your child after 45 minutes so they could play. He had no clue about it and didn't offer to call and inquire. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted May 29, 2022 Report Share Posted May 29, 2022 7 minutes ago, Wanderlust876 said: I'd already decided I wouldn't use again after I mentioned I wanted the option during dining where they come pick up your child after 45 minutes so they could play. He had no clue about it and didn't offer to call and inquire. Fwiw that option hasn't returned post covid. Unless they've started doing it in the last month Sharla 1 Quote Link to comment Share on other sites More sharing options...
Wanderlust876 Posted May 29, 2022 Author Report Share Posted May 29, 2022 1 hour ago, Shari said: Q What is the Royal Caribbean Best Price Guarantee Program? A Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price up to 48 hours before your sail date — just give us a call or use our online form. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment. For more information on the Cruise with Confidence Best Price Guarantee for sailings booked on or before March 31, 2022, that depart on or before September 30, 2022, click here. Send this link to your TA because they are wrong. https://www.royalcaribbean.com/faq/questions/best-price-guarantee-policy Thanks. I've always booked direct prior to this. If I try and call myself do you know if they will redirect me to the TA? I'd rather do that than go back and forth with this guy. Quote Link to comment Share on other sites More sharing options...
Wanderlust876 Posted May 29, 2022 Author Report Share Posted May 29, 2022 7 minutes ago, smokeybandit said: Fwiw that option hasn't returned post covid. Unless they've started doing it in the last month Hmmm. I booked an April cruise in March 2022 through royal directly and the rep offered it as an option. That's how I found out about it. Then I had to postpone the April trip. When I rebooked for August I was able to get a better price through USAA travel (the current TA). I think I may just call royal today and see what my options are. I had a feeling I should have just booked direct again. Not liking the middle man thing. Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 29, 2022 Report Share Posted May 29, 2022 15 minutes ago, Wanderlust876 said: Thanks. I've always booked direct prior to this. If I try and call myself do you know if they will redirect me to the TA? I'd rather do that than go back and forth with this guy. Really depends. I've called and asked questions and they answered without asking about a TA and I've called and they did ask and told me to call the TA, it's frustrating. However, they will not do much when it involves changes to your booking. If you don't want to use your TA anymore for this booking, you'll have to fire them and tell them to revert the booking back to Royal. I know, I just had issues with my TA and told them that I was totally and completely unsatisfied with something they did. They asked me if I wanted to convert my booking back to Royal. I didn't because of the OBCs they offer. But, I did tell them that this would be my last booking with them. There are other TAs that offer the same OBCs and don't lie to their customers. We have booked for about 2 decades with them, mostly upgraded bookings. This is with my wife and I and my old Army Buddy and his wife AND my youngest daughter and her kids and her kid's friends that they pay for to go along. So, that's a lot of bookings they are going to lose in the future because of one little lie. One cruise alone was over $35K. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted May 29, 2022 Report Share Posted May 29, 2022 21 minutes ago, Wanderlust876 said: Hmmm. I booked an April cruise in March 2022 through royal directly and the rep offered it as an option. That's how I found out about it. Then I had to postpone the April trip. When I rebooked for August I was able to get a better price through USAA travel (the current TA). I think I may just call royal today and see what my options are. I had a feeling I should have just booked direct again. Not liking the middle man thing. All you'd want to do to take advantage of this in the future should they reimplement this is to book the early seating. Then it's ad hoc if you drop your kid off during dinner Wanderlust876 1 Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted May 30, 2022 Report Share Posted May 30, 2022 Last week I called Costco Travel and the agent told me I could not reprice and RCL would only let me reprice one time. She would not do anything and dropped the call. I called back knowing it was not correct. The next agent got me a reprice that gave me $550 OBC on a $2000 cruise. They then sent me to a supervisor that said they would follow up with the first agent and sent me a Costco card for $50 for my troubles. So, the answer is most of the time you can reprice. Wanderlust876, WAAAYTOOO, Freegirl and 2 others 2 3 Quote Link to comment Share on other sites More sharing options...
Matt Posted May 30, 2022 Report Share Posted May 30, 2022 22 hours ago, Wanderlust876 said: I was under the impression you could call for a reprice if you see your cruise fare go down and if it was after final payment you would get an onboard credit. That was the policy under the Cruise with Confidence program. The CwC program ended and the policy is back to the old one where there are no price adjustments after final payment date. However.... If you booked your cruise under CwC and it sails before Sep 30, 2022, you can still do price matches after final payment date. WAAAYTOOO, Wanderlust876, YOLO and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted May 30, 2022 Report Share Posted May 30, 2022 3 hours ago, Matt said: That was the policy under the Cruise with Confidence program. The CwC program ended and the policy is back to the old one where there are no price adjustments after final payment date. However.... If you booked your cruise under CwC and it sails before Sep 30, 2022, you can still do price matches after final payment date. Matt, it looks like they moved the "Up to 48 hours guarantee" to the Beast Price Guarantee Program. This is from the RCL site. What is the Best Price Guarantee Program? | Royal Caribbean Cruises Wanderlust876 and D Alt 1 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted May 30, 2022 Report Share Posted May 30, 2022 6 hours ago, Traveling Mike said: Matt, it looks like they moved the "Up to 48 hours guarantee" to the Beast Price Guarantee Program. This is from the RCL site. What is the Best Price Guarantee Program? | Royal Caribbean Cruises That is the same policy Matt was talking about. It has the same criteria of sailing before Sept. 30, 2022 and booked by March 31st. Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted May 31, 2022 Report Share Posted May 31, 2022 1 hour ago, Ampurp85 said: That is the same policy Matt was talking about. It has the same criteria of sailing before Sept. 30, 2022 and booked by March 31st. No you are miss reading it. The first paragraph is for the "Best Price Guarantee Program". The second program talks about the Cruise With Confidence and a link to that information. Quote Link to comment Share on other sites More sharing options...
FireFishII Posted May 31, 2022 Report Share Posted May 31, 2022 2 hours ago, Traveling Mike said: No you are miss reading it. The first paragraph is for the "Best Price Guarantee Program". The second program talks about the Cruise With Confidence and a link to that information. @Traveling Mike, I read your link and I have to agree with the others. Yes, the first paragraph does say "Best Price Guarantee Program" but the second paragraph says "Cruise with Confidence Best Price Guarantee". Both names use "Best Price Guarantee". That is what makes me think they are both the same. Quote Link to comment Share on other sites More sharing options...
Matt Posted May 31, 2022 Report Share Posted May 31, 2022 20 hours ago, Traveling Mike said: Matt, it looks like they moved the "Up to 48 hours guarantee" to the Beast Price Guarantee Program. This is from the RCL site. What is the Best Price Guarantee Program? | Royal Caribbean Cruises I believe that is out of date information based on the now concluded Cruise with Confidence program. Quote Link to comment Share on other sites More sharing options...
RogerC1 Posted May 31, 2022 Report Share Posted May 31, 2022 You can definitely reprice after final payment. I have done so and was not booked under Cruise with Confidence. AspiringCruisePlanner and Kata 1 1 Quote Link to comment Share on other sites More sharing options...
patty22407 Posted May 31, 2022 Report Share Posted May 31, 2022 Good luck on getting the OBC, I hope they honor it. I booked first week of April and cannot get any adjustment (per the info - its booked on or before 31 March). Quote Link to comment Share on other sites More sharing options...
Wanderlust876 Posted May 31, 2022 Author Report Share Posted May 31, 2022 Update. I got someone at the TA willing to call Royal. He said they told him they were unable to re-price mine based on the original fare I had booked? Something about how it was 50 percent off? It didn't make much sense to me and if I book another cruise I will be going through Royal directly. Ugh. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted May 31, 2022 Report Share Posted May 31, 2022 20 minutes ago, Wanderlust876 said: Update. I got someone at the TA willing to call Royal. He said they told him they were unable to re-price mine based on the original fare I had booked? Something about how it was 50 percent off? It didn't make much sense to me and if I book another cruise I will be going through Royal directly. Ugh. Were you booked on a group rate? Quote Link to comment Share on other sites More sharing options...
Wanderlust876 Posted June 1, 2022 Author Report Share Posted June 1, 2022 8 hours ago, smokeybandit said: Were you booked on a group rate? Not that I'm aware of. I called USAA and booked two cabins. It was about $150 less than booking with Royal directly so I went with them. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted June 1, 2022 Report Share Posted June 1, 2022 6 hours ago, Wanderlust876 said: Not that I'm aware of. I called USAA and booked two cabins. It was about $150 less than booking with Royal directly so I went with them. If you are sure you were comparing apples to apples (same exact room category) and your price is truly less with the TA than it would be by booking directly with Royal, then you are in group space. That is the one and only way a TA price can be lower than Royal's published price. Quote Link to comment Share on other sites More sharing options...
Wanderlust876 Posted June 1, 2022 Author Report Share Posted June 1, 2022 16 minutes ago, WAAAYTOOO said: If you are sure you were comparing apples to apples (same exact room category) and your price is truly less with the TA than it would be by booking directly with Royal, then you are in group space. That is the one and only way a TA price can be lower than Royal's published price. I wondered about this when I booked. When booking he just kept saying with your USAA discount it's "x" price. So perhaps it was booked through some kind of group block. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted June 1, 2022 Report Share Posted June 1, 2022 If you bought through USAA it may well have been a group rate Quote Link to comment Share on other sites More sharing options...
Andrey Posted March 5, 2023 Report Share Posted March 5, 2023 I believe repricing days are gone! According to RC site you only have 48hrs: Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price within 48 hours from the time you booked— just give us a call or use our online form. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment. Quote Link to comment Share on other sites More sharing options...
Matt Posted March 6, 2023 Report Share Posted March 6, 2023 18 hours ago, Andrey said: I believe repricing days are gone! According to RC site you only have 48hrs: I know what the RC site says, but that's not an indication of any change. The ability to reprice up to final payment date isn't detailed on the site, but it's something travel agents are still able to do. Quote Link to comment Share on other sites More sharing options...
PL8SWPR Posted March 6, 2023 Report Share Posted March 6, 2023 20 hours ago, Andrey said: I believe repricing days are gone! According to RC site you only have 48hrs: Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price within 48 hours from the time you booked— just give us a call or use our online form. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment. The 48 hours thing and the "Best Price Guarantee" referred to after final payment. There's been no change to repricing before final payment. Quote Link to comment Share on other sites More sharing options...
TravelFunBiz Posted May 30, 2023 Report Share Posted May 30, 2023 Hi, Just an update on this - this price change gaurantee is only 48 hours from when you BOOKED not from when you sail. https://www.royalcaribbean.com/faq/questions/best-price-guarantee-policy What is the Royal Caribbean Best Price Guarantee Program? A Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price within 48 hours from the time you booked— just give us a call or use our online form. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment. Quote Link to comment Share on other sites More sharing options...
BrianB Posted May 31, 2023 Report Share Posted May 31, 2023 Yes. Not to be confused with the Cruise with Confidence Promotion…which is no longer available. That program was to entice bookings right after the shutdown lifted. With this….If you book a cruise after the final payment date…then you are eligible to reprice it at a lower rate within forty eight hours of the booking date. The difference will be applied as Onboard Credit. This appears to be the only time where a cruise can be repriced at a lower rate after the final payment date. If you book prior to the final payment date…then you can reprice for a lower balance due. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted May 31, 2023 Report Share Posted May 31, 2023 58 minutes ago, BrianB said: If you book prior to the final payment date…then you can reprice for a lower balance due. ...if you are booking using North American rules... BrianB and teddy 2 Quote Link to comment Share on other sites More sharing options...
Linda R Posted May 31, 2023 Report Share Posted May 31, 2023 On 5/29/2022 at 9:31 AM, Wanderlust876 said: Hello all! I was under the impression you could call for a reprice if you see your cruise fare go down and if it was after final payment you would get an onboard credit. The TA I booked with just replied that they won't do a reprice after final payment. Any insight? I understand the newer information shows you cannot reprice to a lower price after final pymt. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted May 31, 2023 Report Share Posted May 31, 2023 They only allowed repricing after final payment for a short period. Don't expect anything once final payment comes and this includes if it is a new booking that was booked in the final payment window. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.