MG728 Posted May 27, 2022 Report Share Posted May 27, 2022 Good Morning! Is there any where I can see my onboard credit balance in the app or cruise planner before boarding? Tia! Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted May 27, 2022 Report Share Posted May 27, 2022 @MG728 If the onboard credit was part of Royal's promotion then it should show up in your Cruise Planner. If it is a TA incentive usually that doesn't appear until you are onboard. Bob_KY 1 Quote Link to comment Share on other sites More sharing options...
Spang1974 Posted May 27, 2022 Report Share Posted May 27, 2022 15 minutes ago, MG728 said: Good Morning! Is there any where I can see my onboard credit balance in the app or cruise planner before boarding? Tia! Should be on the cruise planner before your cruise. Won't show up on the app until day 2 of your cruise. Bob_KY 1 Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 27, 2022 Author Report Share Posted May 27, 2022 Ok thank you! It was from the TA so I'm sure that is why I'm not seeing it! Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted May 27, 2022 Report Share Posted May 27, 2022 7 minutes ago, MG728 said: Ok thank you! It was from the TA so I'm sure that is why I'm not seeing it! That would be it. Usually the TA incentive OBC shows up on the second day of the cruise. Sometimes there's even a card that gets delivered to your room announcing it, but that's hit or miss. If it isn't there by day 2, make sure you have something that shows you what the TA was going to give you in writing and you can go ask down at Guest Services. It's also helpful to know how you would contact your TA while onboard if there are issues with it not showing up. We've had issues a handful of times but fortunately we use a TA that is very easy to communicate with via email so the follow-up is great. Allen2 1 Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 27, 2022 Author Report Share Posted May 27, 2022 Thanks so much! This is super helpful!! AshleyDillo 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.