deep1 Posted May 26, 2022 Report Share Posted May 26, 2022 Looked over at the site and the price on one of my cruises dropped a whole bunch. I wanted to do a mock booking to see if my particular class had dropped so I could possibly do a reprice. All I get is a blank page. I found several of the ones I have been shopping showing what appears to also be big drops and was ready to drop the hammer on a few but same thing happened. When I go to see or enter details a white page. Same thing on all my computers. Some on my September cruise reporting same thing. How about for any of you away from metro NYC/ NJ area...???? Quote Link to comment Share on other sites More sharing options...
SaveTheSharks Posted May 26, 2022 Report Share Posted May 26, 2022 In hopes of getting a lower price after reading your post, I tried to do a booking as well and also get a blank page. Probably server is down or some sort. Quote Link to comment Share on other sites More sharing options...
smost Posted May 26, 2022 Report Share Posted May 26, 2022 I had the same experience on my computer. I tried a mock booking on my phone and I was able to get that to work. That was about 11am EST Quote Link to comment Share on other sites More sharing options...
GregD Posted May 26, 2022 Report Share Posted May 26, 2022 Maybe the intern was back at it again and they caught it sooner? Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 26, 2022 Report Share Posted May 26, 2022 Same for me both on PC and phone. Quote Link to comment Share on other sites More sharing options...
deep1 Posted May 26, 2022 Author Report Share Posted May 26, 2022 Justt checked and still blank... FionaMG 1 Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted May 26, 2022 Report Share Posted May 26, 2022 Same here.... Quote Link to comment Share on other sites More sharing options...
rbdavis3591 Posted May 26, 2022 Report Share Posted May 26, 2022 Same blank page on five different browsers including my Android phone. Quote Link to comment Share on other sites More sharing options...
deep1 Posted May 26, 2022 Author Report Share Posted May 26, 2022 Killing me cause I'm seeing stuff I'd lock down right now.... Seeing 3-4 day quickies dirt cheap that I could do B2B, or 7 Western Carib, or Alaska.... I have FCC to burn and this would take care f that if I could only get to see what the real prices would be... Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted May 26, 2022 Report Share Posted May 26, 2022 @deep1With all due respect, and sending the best of vibes, I've never seen a person who could use a TA more than you Lovetocruise2002, BrianB, RWDW1204 and 7 others 6 4 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 26, 2022 Report Share Posted May 26, 2022 (edited) We're in Alabama and we get the same white page. Maybe their server is in the aft of the Harmony! UPDATE: My wife got it to come up on her phone! Edited May 26, 2022 by 10-42 UPDATE Quote Link to comment Share on other sites More sharing options...
deep1 Posted May 27, 2022 Author Report Share Posted May 27, 2022 1 hour ago, 10-42 said: We're in Alabama and we get the same white page. Maybe their server is in the aft of the Harmony! UPDATE: My wife got it to come up on her phone! I tried phone and still got white... Quote Link to comment Share on other sites More sharing options...
deep1 Posted May 27, 2022 Author Report Share Posted May 27, 2022 2 hours ago, SpeedNoodles said: @deep1With all due respect, and sending the best of vibes, I've never seen a person who could use a TA more than you Next booking probably... Some of the groups I'm in describe problems with theirs so no perfect world I guess. When I do switch I will use the ones recommended here... BrianB and SpeedNoodles 1 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted May 27, 2022 Report Share Posted May 27, 2022 So conceivably no one has been able to book a cruise on RC's website all day. Seems like something they would have some urgency to fix WAAAYTOOO and Pattycruise 2 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted May 27, 2022 Report Share Posted May 27, 2022 Just logged in to check my cruise pricing and get the white page….oh well. maybe they gave customer service the day off for training! Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 Yup, still white for me too as of right now but someone over on CC is reporting that are having no issues connecting through ship wifi (don't know what ship they're on). Spang1974 1 Quote Link to comment Share on other sites More sharing options...
BrianB Posted May 27, 2022 Report Share Posted May 27, 2022 White screen yesterday, white last night…white now. Computer, iPad and phone. Oh, well….just gotta wait. Quote Link to comment Share on other sites More sharing options...
sleepy425 Posted May 27, 2022 Report Share Posted May 27, 2022 I called at 8am to see what the price is now and got an agent within a couple minutes. She wasn't aware the website wasn't working. Seems strange they wouldn't send out an email to let the employees know. Quote Link to comment Share on other sites More sharing options...
whitsmom Posted May 27, 2022 Report Share Posted May 27, 2022 I used Firefox just now and website was working fine. Quote Link to comment Share on other sites More sharing options...
The Fox Posted May 27, 2022 Report Share Posted May 27, 2022 7 minutes ago, whitsmom said: I used Firefox just now and website was working fine. Still not working for me in Firefox. whitsmom 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 26 minutes ago, The Fox said: Still not working for me in Firefox. Nor me. Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted May 27, 2022 Report Share Posted May 27, 2022 On phone with Royal past 30 minutes, being transferred to department that will hopefully resolve issue. Will post results Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted May 27, 2022 Report Share Posted May 27, 2022 Been trying to check prices as well and white screen appears for me too! Thought it was my computer until I logged into the forums and saw this topic! Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 I was just able to get in now using a private window on Firefox. No idea if it's been fixed or if I just got lucky. whitsmom 1 Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted May 27, 2022 Report Share Posted May 27, 2022 Just got off the phone... a report has been filed "if the problem is known it should take 24-48hrs to resolve" "If you know the cruise you want they will be happy to give you a quote over the phone,". Then I was transferred to reservations...lol One person did say try again in an hour. Wish I had more concrete info to pass on. Quote Link to comment Share on other sites More sharing options...
RWDW1204 Posted May 27, 2022 Report Share Posted May 27, 2022 Got through on my phone. Found out price dropped too. Notifying our TA. michaelp1446 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 27, 2022 Report Share Posted May 27, 2022 15 minutes ago, michaelp1446 said: Just got off the phone... a report has been filed "if the problem is known it should take 24-48hrs to resolve" "If you know the cruise you want they will be happy to give you a quote over the phone,". Then I was transferred to reservations...lol One person did say try again in an hour. Wish I had more concrete info to pass on. Sounds like typical Royal landside pass the buck, say whatever you have to to get the customer off the phone, incompetence/laziness. The bad news is, based upon past experience with Brand X Cruise Lines, Royal is much more competent than others. Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted May 27, 2022 Report Share Posted May 27, 2022 Tried on my phone, same blank white screen once you click on date. Those that have been successful with their phone, are you using I-phone or Android? Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 27, 2022 Report Share Posted May 27, 2022 We are still only able to get on RCCL via the phone, not desktop/laptop. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 I'm using my desktop. It looks like I just got lucky and got connected to a functional server. michaelp1446 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted May 27, 2022 Report Share Posted May 27, 2022 I haven't had any issues at all. I'm using Chrome and it has also worked via my Android phone. SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 10 minutes ago, AshleyDillo said: I haven't had any issues at all. I'm using Chrome and it has also worked via my Android phone. It's really odd. I normally use Chrome but since yesterday morning haven't been able to get in on any device or browser until now. There are loads of people posting about it over on CC as well. Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted May 27, 2022 Report Share Posted May 27, 2022 7 minutes ago, FionaMG said: It's really odd. I normally use Chrome but since yesterday morning haven't been able to get in on any device or browser until now. There are loads of people posting about it over on CC as well. I checked yesterday when everyone was having issues and it didn't ever white screen for me. Not sure if I just went in the search a different way that let me through or it was a different server as you said, but who knows! SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted May 27, 2022 Report Share Posted May 27, 2022 I think it's a bad javascript file they pushed. If you still had the old version that likely explains why it's still working for some. Quote Link to comment Share on other sites More sharing options...
Spang1974 Posted May 27, 2022 Report Share Posted May 27, 2022 Its working for me now, but wasn't 4 hours ago. FionaMG 1 Quote Link to comment Share on other sites More sharing options...
RWDW1204 Posted May 27, 2022 Report Share Posted May 27, 2022 Andriod phone, Google Chrome. michaelp1446 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 27, 2022 Report Share Posted May 27, 2022 31 minutes ago, FionaMG said: I'm using my desktop. It looks like I just got lucky and got connected to a functional server. I only use chrome and I was JUST NOW able to get in on my laptop. Sounds very intermittent to me. michaelp1446 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 10 minutes ago, 10-42 said: I only use chrome and I was JUST NOW able to get in on my laptop. Sounds very intermittent to me. For sure, it is. Although I'm in and fully functioning in Firefox, Chrome is still showing me the white screen using the same PC. Moby Dick 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted May 27, 2022 Report Share Posted May 27, 2022 16 minutes ago, FionaMG said: For sure, it is. Although I'm in and fully functioning in Firefox, Chrome is still showing me the white screen using the same PC. It's a shame that ISPs/search engines are so proprietary that the ALL can't get into ALL websites (then you add in VPNs, Add Blockers, Firewalls and not all websites will let you in if you use any or all of those). We shouldn't have to have Chrome for this, Apple for that, Edge just because, and Firefox for the other. There should be one minimum standard for all. Now, the ISPs/search engine companies can make additional options for themselves and consumers of their products and we, the consumers, should be able to decide on their own which service provides all the extra bells and whistles that the we want. But, an industry minimum and equal standard should be fixed for all for just accessing websites. No, I'm not talking about government laws, just industry standards. It's kinda like, HOW MANY DAMN charging cords do we need for all of our devices. I can count at least three, probably four, different charging cords I need to take along with me if I leave the house for more than a night and a USB hub. I literally have a backpack packed with electronic device support items, including charging cords and a hub. Yes, there are other items, too. <RANT OVER> Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 27, 2022 Report Share Posted May 27, 2022 26 minutes ago, 10-42 said: It's kinda like, HOW MANY DAMN charging cords do we need for all of our devices. I can count at least three, probably four, different charging cords I need to take along with me if I leave the house for more than a night and a USB hub. I know what you mean. It seems like every time a brand comes out with a new model they make the charging cord different. And the latest trick is to not include it with the device, based on the argument that environmentally conscious customers are keen to cut down on electronic waste. But, by the way, if you do happen to need a new cord we can sell it to you for $$$. Moby Dick 1 Quote Link to comment Share on other sites More sharing options...
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