Pinacate Posted April 22, 2022 Report Share Posted April 22, 2022 RCCL promise to get you home if tested covid positive not entirely been the case sailing on Oasis in January. We opted to return by car .They did not cover the normal one way charge for auto rental or gas.Tell me if that comprises we will get you home promise!! Without gas really its not possible!! Policy not matching promise. Already exhausted all options including executives.Although thrilled to get a very nice reply .Quoted policy for no gas to be fair to all customers Beware if you choose return by car! Quote Link to comment Share on other sites More sharing options...
CruisingNewb Posted April 22, 2022 Report Share Posted April 22, 2022 33 minutes ago, Pinacate said: RCCL promise to get you home if tested covid positive not entirely been the case sailing on Oasis in January. We opted to return by car .They did not cover the normal one way charge for auto rental or gas.Tell me if that comprises we will get you home promise!! Without gas really its not possible!! Policy not matching promise. Already exhausted all options including executives.Although thrilled to get a very nice reply .Quoted policy for no gas to be fair to all customers Beware if you choose return by car! Sorry that this happened to you. What is the "promise" that you are referring to? Nothing in what I found says that RCCL will cover "ALL" costs. Here is what I found: For all RCI cruises scheduled to sail in April of 2022: • If you are fully vaccinated, under the age of 12 or unable to be vaccinated and you test positive for COVID-19 during the voyage, the cruise line will: • cover the cost of necessary COVID-19 related medical treatment onboard the ship; • coordinate and cover the costs of any required land-based quarantine for you and members of your Traveling Party; and • coordinate and cover the costs of travel arrangements to get you and members of your Traveling Party back home. ChessE4 1 Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted April 22, 2022 Report Share Posted April 22, 2022 12 minutes ago, CruisingNewb said: coordinate and cover the costs of travel arrangements to get you and members of your Traveling Party back home. This would seem to be the part that implies cost of a one-way car rental and associated fuel if that was the best option available. jbrinkm, Pattycruise and ChessE4 3 Quote Link to comment Share on other sites More sharing options...
Pinacate Posted April 22, 2022 Author Report Share Posted April 22, 2022 Car rental cost was reimbursed but not fully and no gas reimbursement. I am taking the good with the bad .RCCL has a lot of good we all can be grateful for. Quote Link to comment Share on other sites More sharing options...
CruisingNewb Posted April 24, 2022 Report Share Posted April 24, 2022 On 4/22/2022 at 11:00 AM, HeWhoWaits said: This would seem to be the part that implies cost of a one-way car rental and associated fuel if that was the best option available. An implication is different than an express promise. It doesn't say "all costs." It sucks that the OP did not get fully reimbursed, but I just don't see that as a broken promise given the language in the policy. Quote Link to comment Share on other sites More sharing options...
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