peytonhead Posted April 19, 2022 Report Share Posted April 19, 2022 Just got off Allure from a cruise last week. Prior to the cruise we did a RoyalUp bid and were notified of this a day or so before we left. Our travel party consisted of 2 adults and 2 kids (12 year old boy and girl). We were upgraded from a standard ocean view balcony room (assuming it was for 4 people) to a ocean view large balcony. Upon arrival to our room, we had found that the room was not intended for 4 people but 3 people. Keep in mind, the children are 12 and are not related and sleeping on a sofa bed together is not reasonable. Went to customer service to let them know of the issue. They were able to give us adjoining rooms for the RoyalUp screw up. So we had two ocean view balcony rooms for our trip and worked out great. Based on the outstanding service is why we are now Loyal to Royal because of them fixing our issue without any additional out of pocket costs. They went above and beyond. My wife was hoping for an upgrade to a suite but this adjoining rooms sufficed for us! One thing I want to do is call the folks in RoyalUp and make them aware of the screw that was caused. Is there a certain group to call at RC (main line, customer retention)? WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 19, 2022 Report Share Posted April 19, 2022 RoyalUp is a 3rd party called PlusGrade. Royal should have already engaged them. Quote Link to comment Share on other sites More sharing options...
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