Michael_Austria Posted January 10, 2022 Report Share Posted January 10, 2022 Hi, I'm going to my very first cruise in February on Allure of the seas. At my online account I get a credit of US 50. I purchased a deluxe beverage package. After purchasing the reduced the price by 50 Dollars. My balance went from US 50 to Zero. Now after a few days I got a balance from Royal Caribbean which said I have to pay the 50 Dollars. I don't get it what for is that amount of 50 Dollars when I can't use ist to pay for packages in advance. I mean it worked in the first time now i Have to pay back. Can someone explain please ? Another thing is the cruise is a 6 night cruise but the package price is for 7 Days. On the 7th day we arriver very early in the morning. So I just will have breakfast and than head to the airport to catch my flight. So for me its a ripp off to charge 66 Dollars for day 7. Is that correct? I got no answer from Royal Caribbean. Thanks for your answers Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted January 10, 2022 Report Share Posted January 10, 2022 1 hour ago, Michael_Austria said: Hi, I'm going to my very first cruise in February on Allure of the seas. At my online account I get a credit of US 50. I purchased a deluxe beverage package. After purchasing the reduced the price by 50 Dollars. My balance went from US 50 to Zero. Now after a few days I got a balance from Royal Caribbean which said I have to pay the 50 Dollars. I don't get it what for is that amount of 50 Dollars when I can't use ist to pay for packages in advance. I mean it worked in the first time now i Have to pay back. Can someone explain please ? Another thing is the cruise is a 6 night cruise but the package price is for 7 Days. On the 7th day we arriver very early in the morning. So I just will have breakfast and than head to the airport to catch my flight. So for me its a ripp off to charge 66 Dollars for day 7. Is that correct? I got no answer from Royal Caribbean. Thanks for your answers It should only charge you for 6 days ….. but there is an 18% gratuity added in the cart before you pay, that might be why you’re thinking it’s charging for 7 days. I’d call Royal about the $50 it’s saying you owe now, it sounds like your $50 On Board Credit was somehow removed after you used it to buy the package. Quote Link to comment Share on other sites More sharing options...
teddy Posted January 10, 2022 Report Share Posted January 10, 2022 If you change cabin categories you can lose obc. Quote Link to comment Share on other sites More sharing options...
Michael_Austria Posted January 10, 2022 Author Report Share Posted January 10, 2022 Chris you're right about the tax my fault. Package Price 372,-- minus 50,-- Plus Tax 66,96 = 388,96 Total. But the actual Bill is 438,96. So there's still the difference of 50,--. Will call RC but i hate it if they make mistakes in their calculation. Teddy I didn't change my cabin category. ChrisK2793 and teddy 2 Quote Link to comment Share on other sites More sharing options...
Marlena Posted January 10, 2022 Report Share Posted January 10, 2022 So does OBC get returned to you if you cancel a purchase? Quote Link to comment Share on other sites More sharing options...
USCG Teacher Posted January 10, 2022 Report Share Posted January 10, 2022 2 hours ago, Marlena said: So does OBC get returned to you if you cancel a purchase? Yes, and most of the time it's immediately/almost immediately. Even back in the mass "when are we getting our refunds" era at the start of the shutdown, my OBC was always back in my account no later than 48 hours after I canceled something. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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