taylorrka Posted November 1, 2016 Report Share Posted November 1, 2016 HELLO EVERYONE JUST WANTED TO GET THIS OFF MY CHEST MY WIFE BOOKED A CRUISE 6PM TUESDAY NIGHT THEN WE REALISED THAT IT WAS YHE WRONG CRUISE SO WE WERE ON THE PHONE 9AM THE NEXT MORNING WANTING TO CHANGE OUR DEPOSIT TO THE CORRECT CRUISE SORRY NO CAN DO THATS OUR POLICY WE HAVE CRUISED SEVERAL TIMES WITH ROYAL CARRIBEAN AND ALL THEY BARK ON ABOUT IS HOW WELL THEY TREAT THEIR PAST PASSENGERS WELL I KNOW WE MADE THE GENUINE MISTAKE BUT WE ARE NOT WANTING OUR MONEY BACK JUST A SIMPLE CHANGE NEVER AGAIN Xobertlab and MylesDots 2 Quote Link to comment Share on other sites More sharing options...
taylorrka Posted November 2, 2016 Author Report Share Posted November 2, 2016 I PUT A TOPIC ON HERE THIS MORNING SHOWING HOW ROYAL CARIBEAN ARE STEALING MY DEPOSIT BUT SOMEONE HAS TAKEN IT DOWN DO NOT BOOK THRU THIS MOB ctwilliams and MylesDots 1 1 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted November 2, 2016 Report Share Posted November 2, 2016 First of all, why are you yelling at us? And to translate into proper English, it should be "Royal Caribbean IS stealing my deposit" --- Not ARE... And ".....someone has taken it down do not book thru this mob" ....... I believe there should be a period (or two) in there.... Lesson learned here, if you want to be taken seriously, using proper grammatical skills would be a good way to start.... Now, they are NOT a mob ...... Secondly, when you book a cruise, a confirmation email is sent to you with all the pertinent details and legal details so that you shouldn't be surprised at what's expected. If you didn't read it, THAT'S ON YOU!!!! Have a nice day. Jeff, Jerel, BugsyCruiser and 6 others 9 Quote Link to comment Share on other sites More sharing options...
DocLC Posted November 2, 2016 Report Share Posted November 2, 2016 I saw your previous and first post. From your own admission, your blaming Royal fire a mistake you made and are now upset because they are adhering to their own policies. How is this Royal's fault and how does it warrant suggesting that others not book with them? My suggestion would be you call back and ask you talk to a supervisor. If that doesn't work, write a letter to the CEO. That will be much more productive and is much more likely to solve your issues. DunkelBierJay, bcarney, cruisestuff and 6 others 9 Quote Link to comment Share on other sites More sharing options...
Matt Posted November 2, 2016 Report Share Posted November 2, 2016 MY WIFE BOOKED A CRUISE 6PM TUESDAY NIGHT THEN WE REALISED THAT IT WAS YHE WRONG CRUISE SO WE WERE ON THE PHONE 9AM THE NEXT MORNING WANTING TO CHANGE OUR DEPOSIT TO THE CORRECT CRUISE SORRY NO CAN DO THATS OUR POLICY Which sailing to which sailing? And which country do you live in? Quote Link to comment Share on other sites More sharing options...
KLA Posted November 2, 2016 Report Share Posted November 2, 2016 First of all, why are you yelling at us? Jeff, UkuleleCruiser, cruisestuff and 7 others 9 1 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted November 2, 2016 Report Share Posted November 2, 2016 I really wish I would've looked at your post BEFORE having food in my mouth ..... You made me laugh out loud. UkuleleCruiser and KLA 2 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted November 2, 2016 Report Share Posted November 2, 2016 Call me CrAzzZy here but why don't you do the following?: 1. Call RC and get your deposit refunded. 2. Call back RC and book the cruise you meant to book...... DunkelBierJay 1 Quote Link to comment Share on other sites More sharing options...
KLA Posted November 2, 2016 Report Share Posted November 2, 2016 I really wish I would've looked at your post BEFORE having food in my mouth ..... You made me laugh out loud. Always happy to spread the LOLZ :) bobroo and coneyraven 2 Quote Link to comment Share on other sites More sharing options...
DavidSodapop Posted November 2, 2016 Report Share Posted November 2, 2016 I should probably stay out of this but I don't think "grammar shaming" somebody who is angry is anything except treating someone the way they said they've been treated already. If a mistake was made (and don't for a minute suggest that sometimes a large corporation and it's employees don't make mistakes--or are rude) why not just say so. I like reading this blog because it was so nice to see everyone's positive outlook on cruising. All of you love to tout how much money you saved, and the value of the dollar, and saving up your pennies to go on cruises. It's nice to read--so when someone is upset they've lost a deposit I"m pretty sure all of you would be pissed off if you were out $500 in 24hrs for a clerical error on your part. Anger can get the best of us, as clearly at has gotten the best of you at this person with their vitriolic language. Direct them and help, don't criticize them for their opinion....it's always our behavior in bad times that is a great reflection of who we are, and admitting when we are wrong and moving on.... taylorrka, Hoski, CarlaB and 16 others 18 1 Quote Link to comment Share on other sites More sharing options...
Jeff Posted November 2, 2016 Report Share Posted November 2, 2016 Well said, David.. haley1331 and Jerel 2 Quote Link to comment Share on other sites More sharing options...
WHStoneman Posted November 2, 2016 Report Share Posted November 2, 2016 You can get it off your chest here....but I have a feeling that there isn't a single person here that has any power to help you. YOU need to contact RCCL directly. THEY have the power to rectify your displeasure...if you are willing to cooperate with them. Learned a long time ago...the person yelling the loudest is most likely in the wrong. Good Luck with your endeavors. RestingBird, Hoski, bobroo and 3 others 6 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted November 2, 2016 Report Share Posted November 2, 2016 I should probably stay out of this but I don't think "grammar shaming" somebody who is angry is anything except treating someone the way they said they've been treated already. If a mistake was made (and don't for a minute suggest that sometimes a large corporation and it's employees don't make mistakes--or are rude) why not just say so. I like reading this blog because it was so nice to see everyone's positive outlook on cruising. All of you love to tout how much money you saved, and the value of the dollar, and saving up your pennies to go on cruises. It's nice to read--so when someone is upset they've lost a deposit I"m pretty sure all of you would be pissed off if you were out $500 in 24hrs for a clerical error on your part. Anger can get the best of us, as clearly at has gotten the best of you at this person with their vitriolic language. Direct them and help, don't criticize them for their opinion....it's always our behavior in bad times that is a great reflection of who we are, and admitting when we are wrong and moving on.... Thank You David --- you are right --- my initial response first thing in the morning was rather cold (pre-coffee vs the shining light that I am post-coffee) ..... Apologies to those that have had the negative experience ...... Hope everything comes out the way it should be. The cynic side of me had control this morning. Hoski, cruisestuff, KristiZ and 7 others 9 1 Quote Link to comment Share on other sites More sharing options...
UkuleleCruiser Posted November 2, 2016 Report Share Posted November 2, 2016 Thank You David --- you are right --- my initial response first thing in the morning was rather cold (pre-coffee vs the shining light that I am post-coffee) ..... Apologies to those that have had the negative experience ...... Hope everything comes out the way it should be. The cynic side of me had control this morning. Luke, use the power of the force, not the dark side! RestingBird and coneyraven 2 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted November 2, 2016 Report Share Posted November 2, 2016 How is this person out $500? What am I missing? The deposit is refundable! Quote Link to comment Share on other sites More sharing options...
Jerel Posted November 2, 2016 Report Share Posted November 2, 2016 Call me CrAzzZy here but why don't you do the following?: 1. Call RC and get your deposit refunded. 2. Call back RC and book the cruise you meant to book...... That's what I was thinking. Admittedly my wife does all the booking so I'm not that knowledable in this area, but we have cancelled befor and got our deposit back. Taylorrka, People here are very helpful, give some more details and you will get some good advise. DunkelBierJay 1 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted November 2, 2016 Report Share Posted November 2, 2016 That's what I was thinking. Admittedly my wife does all the booking so I'm not that knowledable in this area, but we have cancelled befor and got our deposit back. Taylorrka, People here are very helpful, give some more details and you will get some good advise. Makes me wonder if the rules regarding refunds are different when the cruise is booked AFTER final payment date .... or.... as Matt eluded, who knows if they're in the US .... the laws/policies could be different elsewhere. Jerel 1 Quote Link to comment Share on other sites More sharing options...
Jerel Posted November 2, 2016 Report Share Posted November 2, 2016 Makes me wonder if the rules regarding refunds are different when the cruise is booked AFTER final payment date .... or.... as Matt eluded, who knows if they're in the US .... the laws/policies could be different elsewhere.True, that's why some more information would be helpful. But then again I'm assuming Taylorrka wants to know why it happened and how to fix it, which we can help with. On the other hand maybe he/she just wants to spread the word on how evil Royal is, which we can't help with. RCVoyager, coneyraven and cruisestuff 3 Quote Link to comment Share on other sites More sharing options...
DocLC Posted November 2, 2016 Report Share Posted November 2, 2016 Makes me wonder if the rules regarding refunds are different when the cruise is booked AFTER final payment date .... or.... as Matt eluded, who knows if they're in the US .... the laws/policies could be different elsewhere. My best guess is that it's within final payment and thus the deposit is not refundable. Quote Link to comment Share on other sites More sharing options...
L454S Posted November 2, 2016 Report Share Posted November 2, 2016 If inside final payment date, no deposit would be accepted. Payment in full would be required.(IIRC)....... DocLC 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted November 2, 2016 Report Share Posted November 2, 2016 If inside final payment date, no deposit would be accepted. Payment in full would be required.(IIRC)....... That's what I was thinking, but wanted to hear the details. MylesDots 1 Quote Link to comment Share on other sites More sharing options...
DocLC Posted November 2, 2016 Report Share Posted November 2, 2016 If inside final payment date, no deposit would be accepted. Payment in full would be required.(IIRC)....... Good point. Of course, if it was just past final payment, then the equivalent of what would have been there deposit would be lost. I really don't think Royal would be so rigid over a mistake that was made that one tried to correct within 24 hours. Even most airlines allow a refund within 24 hours. Another reason to use a TA? Hoski 1 Quote Link to comment Share on other sites More sharing options...
taylorrka Posted November 3, 2016 Author Report Share Posted November 3, 2016 thanks for all your imput if you read my first post its quite self explanatory i admit we made a simple mistake then tried to move the deposit to the correct cruise within 15 hours and they would not let us do it i talked to the supervisor and they said thats their policy full stop we have cruised several times with this lot and always enjoyed them they are always sending me glossy magazines barking on how they look after past passengers and this is not the case here ps to coney raven sorry my intellect is not up to yours you are obviously a much better person than me up there on your high horse coneyraven 1 Quote Link to comment Share on other sites More sharing options...
taylorrka Posted November 3, 2016 Author Report Share Posted November 3, 2016 final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise so we did it took 2 minutes why couldn't they do that yesterday and save a lot of angst DocLC, Jerel, RestingBird and 3 others 5 1 Quote Link to comment Share on other sites More sharing options...
DocLC Posted November 3, 2016 Report Share Posted November 3, 2016 final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise so we did it took 2 minutes why couldn't they do that yesterday and save a lot of angst. GREAT NEWS!!!!!! Thank you for the update. Unfortunately, customer service can be hit or miss, but I'm glad you were able to find someone that was willing to help. In the future, Royal is quite responsive on their Twitter feed, too. taylorrka and Hoski 2 Quote Link to comment Share on other sites More sharing options...
Sweety Posted November 3, 2016 Report Share Posted November 3, 2016 final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise so we did it took 2 minutes why couldn't they do that yesterday and save a lot of angst final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise so we did it took 2 minutes why couldn't they do that yesterday and save a lot of angst Glad that everything worked out well for you. Have a great cruise!!!! taylorrka 1 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted November 3, 2016 Report Share Posted November 3, 2016 thanks for all your imput if you read my first post its quite self explanatory i admit we made a simple mistake then tried to move the deposit to the correct cruise within 15 hours and they would not let us do it i talked to the supervisor and they said thats their policy full stop we have cruised several times with this lot and always enjoyed them they are always sending me glossy magazines barking on how they look after past passengers and this is not the case here ps to coney raven sorry my intellect is not up to yours you are obviously a much better person than me up there on your high horse Fist of all .... as I mentioned in a later post .... my apologies to you for my rather cold remark...... I was just in one of those moods ..... Secondly, I am extremely happy that things worked out for you ..... In the end, that's exactly how it's supposed to be ..... Have a fantastic cruise, Mark Matt, Baked Alaska, DunkelBierJay and 2 others 5 Quote Link to comment Share on other sites More sharing options...
donolog Posted November 3, 2016 Report Share Posted November 3, 2016 Perhaps the first RCCL customer service rep you spoke to was pre-morning coffee too. :P Happy to hear things worked out. D Baked Alaska, taylorrka, RestingBird and 1 other 4 Quote Link to comment Share on other sites More sharing options...
KLA Posted November 3, 2016 Report Share Posted November 3, 2016 Thank you for the update. Unfortunately, customer service can be hit or miss, but I'm glad you were able to find someone that was willing to help. DocLC, coneyraven, BugsyCruiser and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Screwed by Royal Caribbean Posted August 17, 2019 Report Share Posted August 17, 2019 First cruise with Royal Caribbean - customer service told us wifi was free. It's not. Their consulation was $20 for miss information. I was stupid enough to book another cruise. Second cruise - asked customer service about online promotions I saw. She told me I was lying about the promotions. How does customer service not know about online promotions? Accusing a customer they are lying when in fact customer service is the one lacking knowledge is an insult. She should be fired. The worst is that she never sent travel documents to me. She told me kids did not need passports. When we showed up to board the ship, kids could not board. We lost all of our money. I will never forget that day at the port. My daughter crying for 45 minutes. Devastating how poorly customer service operates. There virtually no regulation for cruise ships like there is for airlines so Royal Carribean takes advantage. The only regulation is safety. Nothing protecting the customer. They make millions with this trick. The port employees told us Royal Carribean systematically doesn't send travel documents to families to save money. Every cruise several families are unable to board. ChessE4 and Carlos A. 1 1 Quote Link to comment Share on other sites More sharing options...
mworkman Posted August 17, 2019 Report Share Posted August 17, 2019 29 minutes ago, Screwed by Royal Caribbean said: First cruise with Royal Caribbean - customer service told us wifi was free. It's not. Their consulation was $20 for miss information. I was stupid enough to book another cruise. Wifi is free in when booking certain Suite rooms, but not in a non-suite room unless it's from a travel agency. If customer service told you that..have them send it too you via text or email to ensure you have it on paper for proof later on. 29 minutes ago, Screwed by Royal Caribbean said: Second cruise - asked customer service about online promotions I saw. She told me I was lying about the promotions. How does customer service not know about online promotions? Accusing a customer they are lying when in fact customer service is the one lacking knowledge is an insult. She should be fired. Not all customer service reps are aware..like previously mentioned document it and if that agent doesn't honor it with proof...talk to another agent. Not all agents are aware or easy working with. 29 minutes ago, Screwed by Royal Caribbean said: The worst is that she never sent travel documents to me. She told me kids did not need passports. When we showed up to board the ship, kids could not board. We lost all of our money. I will never forget that day at the port. My daughter crying for 45 minutes. Devastating how poorly customer service operates. There virtually no regulation for cruise ships like there is for airlines so Royal Carribean takes advantage. The only regulation is safety. Nothing protecting the customer. They make millions with this trick. The port employees told us Royal Carribean systematically doesn't send travel documents to families to save money. Every cruise several families are unable to board. In this day and age documents aren't sent out anymore...their on the website for you to download after you check-in via on-line. As for the passport issue.. you have to have a passport or original birth certificate to travel. This should have been in the paperwork for your cruise when you received your receipt. I would recommend that you book with a reputable Travel Agency and you will be much happier as they will give you correct information to ensure you have a great trip. They will fight for you so you don't have to. cruisestuff and Baked Alaska 2 Quote Link to comment Share on other sites More sharing options...
YOLO Posted August 17, 2019 Report Share Posted August 17, 2019 On 11/2/2016 at 10:57 PM, taylorrka said: final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise so we did it took 2 minutes why couldn't they do that yesterday and save a lot of angst @taylorrka Hi and welcome to the RCB forums! Yes, I am glad this worked out for you. Lots of possible reasons to answer your question. Do you know if you booked non-refundable? It is what I have been doing as of late and I wonder just how much I could lose if I run into a problem and need to cancel. I am not sure all RCL employees know all these new rules. Everyone one makes mistakes, so it's a very good thing that you called back again. Lesson to be learned here for all of us is that it is always worth while to call more than once if something doesn't seem right. Thanks for sharing... Quote Link to comment Share on other sites More sharing options...
mworkman Posted August 17, 2019 Report Share Posted August 17, 2019 @YOLO The post you responded too is almost 3 years old. Carlos A. and YOLO 1 1 Quote Link to comment Share on other sites More sharing options...
mworkman Posted August 17, 2019 Report Share Posted August 17, 2019 @YOLO The post you responded too is almost 3 years old. YOLO 1 Quote Link to comment Share on other sites More sharing options...
mworkman Posted August 17, 2019 Report Share Posted August 17, 2019 Don't know why it posted sooo many of the same post. Quote Link to comment Share on other sites More sharing options...
mworkman Posted August 17, 2019 Report Share Posted August 17, 2019 That was awkward...so i figured i might change it to less awkward tiny260, Chaosgirl426 and YOLO 2 1 Quote Link to comment Share on other sites More sharing options...
YOLO Posted August 17, 2019 Report Share Posted August 17, 2019 @mworkman Geeze! First I did not notice when it was started, because it was recently responded to. I'll have to keep an eye on that sort of thing. My mistake and I not sure if this forum closes out old posts, but my guess is no. Yeah, not sure why you double posted. Is this old thread mucked up somehow? Anyway, thanks for letting me know - twice ! mworkman 1 Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted August 17, 2019 Report Share Posted August 17, 2019 In 2016 they sent out glossy magazines? coneyraven 1 Quote Link to comment Share on other sites More sharing options...
cruisestuff Posted August 18, 2019 Report Share Posted August 18, 2019 We must ban @Screwed by Royal Caribbean !!!! There is no room for negativity in these forums!!! Instead of complaining on a fan site, you could politely ask for help. Quote Link to comment Share on other sites More sharing options...
Ray Posted August 18, 2019 Report Share Posted August 18, 2019 23 minutes ago, Cruisely said: We must ban @Screwed by Royal Caribbean !!!! There is no room for negativity in these forums!!! Instead of complaining on a fan site, you could politely ask for help. Its a shame they didnt join this site prior to cruising because then they would have got all the info they needed. Cant believe anyone would go on a cruise that visits at least one foreign country and not think passports where needed, doesnt matter what your told you're leaving the country you need a passport to get back in be it by cruiseship or airline. Baked Alaska and cruisestuff 2 Quote Link to comment Share on other sites More sharing options...
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