Ric Coleman Posted December 17, 2021 Report Share Posted December 17, 2021 I recieve the message "Your device isn't compatible with this version" when trying to download the Royal Caribbean app. Neither of my phones will download and they both have Android 6. I emailed vusyomer service and have not recieved a response. We depart on January 17, 2021 and it appears it uses this system.fir us to download our vaccination info, etc. In the past I used my laptop for the on-noard schedule, etc. It is not able to download the app as well. I am very frustrated because we have taken 17 cruises with no issues until this app was required to function on board. Any help would be appreciated! Ric Coleman Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted December 17, 2021 Report Share Posted December 17, 2021 1 hour ago, Ric Coleman said: I recieve the message "Your device isn't compatible with this version" when trying to download the Royal Caribbean app. Neither of my phones will download and they both have Android 6. I emailed vusyomer service and have not recieved a response. We depart on January 17, 2021 and it appears it uses this system.fir us to download our vaccination info, etc. In the past I used my laptop for the on-noard schedule, etc. It is not able to download the app as well. I am very frustrated because we have taken 17 cruises with no issues until this app was required to function on board. Any help would be appreciated! Ric Coleman Per the app specs: Requires Android 7.0 and up So it seems you need to update your phone Geektastic 1 Quote Link to comment Share on other sites More sharing options...
KristiZ Posted December 17, 2021 Report Share Posted December 17, 2021 2 hours ago, Ric Coleman said: I recieve the message "Your device isn't compatible with this version" when trying to download the Royal Caribbean app. Neither of my phones will download and they both have Android 6. I emailed vusyomer service and have not recieved a response. We depart on January 17, 2021 and it appears it uses this system.fir us to download our vaccination info, etc. In the past I used my laptop for the on-noard schedule, etc. It is not able to download the app as well. I am very frustrated because we have taken 17 cruises with no issues until this app was required to function on board. Any help would be appreciated! Ric Coleman Welcome to the Boards! Unfortunately Android 6 is old enough that it is no longer supported (no security updates), so the app is restricted from working on it Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted December 17, 2021 Report Share Posted December 17, 2021 You still have over 10% of people still using Android <=6 believe it or not Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted December 17, 2021 Report Share Posted December 17, 2021 While it is convenient to use the app while on a cruise, you can enjoy the cruise without ever using the app. Printed Cruise Compasses are still available (bring highlighters). Call the Box Office and the restaurants to make reservations. Print your SetSail pass from the website. I'm conducting an experiment on my cruise on the Brilliance next week - I want to see how one can cruise with the least use of personal devices. I even want to try to check-in without a SetSail Pass. I called Royal and they said it could be done. We'll see. (Of course, I'll bring back-up documents) Quote Link to comment Share on other sites More sharing options...
FJ28 Posted December 25, 2021 Report Share Posted December 25, 2021 On 12/17/2021 at 10:59 AM, PG Cruiser said: While it is convenient to use the app while on a cruise, you can enjoy the cruise without ever using the app. Printed Cruise Compasses are still available (bring highlighters). Call the Box Office and the restaurants to make reservations. Print your SetSail pass from the website. I'm conducting an experiment on my cruise on the Brilliance next week - I want to see how one can cruise with the least use of personal devices. I even want to try to check-in without a SetSail Pass. I called Royal and they said it could be done. We'll see. (Of course, I'll bring back-up documents) Any updates on your experiment Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted December 25, 2021 Report Share Posted December 25, 2021 1 hour ago, FJ28 said: Any updates on your experiment I wasn’t able to do my plan to check in with just a reservation number and a government issued ID. They strictly imposed check in time and I did not want to be delayed. I presented my documents printed at home. I did not use the app at all during the sailing. I used the printed Cruise Compass. FJ28 1 Quote Link to comment Share on other sites More sharing options...
FJ28 Posted December 26, 2021 Report Share Posted December 26, 2021 On 12/25/2021 at 5:08 PM, PG Cruiser said: I wasn’t able to do my plan to check in with just a reservation number and a government issued ID. They strictly imposed check in time and I did not want to be delayed. I presented my documents printed at home. I did not use the app at all during the sailing. I used the printed Cruise Compass. Did you make reservations for any shows or other extras while onboard? I have some older family that want to cruise but do not have a smart phone. They only have a desktop computer at home and are concerned they won't be able to go. Thanks for the information! Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted December 27, 2021 Report Share Posted December 27, 2021 There is a number you can call while onboard to make reservations if you do not use the App. It is on the Cruise Compass. Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted December 28, 2021 Report Share Posted December 28, 2021 On 12/26/2021 at 5:12 PM, FJ28 said: Did you make reservations for any shows or other extras while onboard? I have some older family that want to cruise but do not have a smart phone. They only have a desktop computer at home and are concerned they won't be able to go. Thanks for the information! When I was sailed on the Odyssey with two other couples, I made our show reservations by calling the Box Office. I had a list of the room numbers and guest names with me. I don't know if it made any difference but we had our TA link our reservations together beforehand. Quote Link to comment Share on other sites More sharing options...
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