Cez Posted December 16, 2021 Report Share Posted December 16, 2021 I'm C&A diamond and casino prime member (and already prime for 2022) and I have unused 2021 CLUB ROYALE TIER BENEFIT (21TIER) that expires 3/31/2022. Day 1. I called to investigate price for the upgrade and ask for Tier Exclusive Rates for Family and Friends for Additional Staterooms for my friends. We are planning to sail May 2022. For us deal was OK with the upgrade to balcony and taxes $900, but surprisingly highly acclaimed Exclusive Rate by Casino Royale gave our friend huge discount of 100 USD. Oh well. Gathered info, called my friends (hardcore NCL cruisers), they are OK with it, we are going ! Day 2. I called to confirm booking and make payments but I was told that my offer has (hidden) sail by date for March 31 2022. So I guess day 1 representative made a mistake. Does it make sense? Therefore if I would be calling on March 30th to take advantage of this still valid offer, I would need to sail the very next day or loose it. Not very friendly lady said that it is what it is in the system and denied me access to supervisor "because it will not make any difference". It just sad to see how Royal is throwing those free cruises left and right just for looking at a slot machine and at the same time takes a very rigid stand towards their loyal cruisers. Ehhh I had to vent! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 16, 2021 Report Share Posted December 16, 2021 Yes, as far as I know the annual cruise comp must be used (sail by) 3-31-22. I am losing 4 of them (2 from 2020 and 2 from 2021). Cez, mworkman, CruisingOz and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Dicey Posted December 17, 2021 Report Share Posted December 17, 2021 We were told 3/31/2022 expiration applies to book by AND sail by dates. Agree, absolutely makes no sense. Quote Link to comment Share on other sites More sharing options...
Traveler Posted December 17, 2021 Report Share Posted December 17, 2021 First time I hear about such thing , the annual cruise was from April 1 to March 31 , including booking , it might be they have changed it. But in Royal universe the rule is - if you got an answer you are not happy with from one representative , call, call again most of the times you will get different answer ... WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
dodgestang Posted December 17, 2021 Report Share Posted December 17, 2021 Considering I couldn't apply my free prime cruise from 2021 or 2020 carry over to my April 13th 2022 cruise because it was after March 31, 2022....it's a pretty hard and fast rule. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
perfectdayheyhey Posted December 22, 2021 Report Share Posted December 22, 2021 I’ve had mixed results with club royale. Some reps on the phone have been very accommodative and adept at their job while others seem to be lacking any useful knowledge. Disappointing to say the least and, at this point, I really don’t care. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Nickayres85 Posted April 5, 2022 Report Share Posted April 5, 2022 How do you apply for your annual cruise I recently finished on my first crusie and have a prime member in the casino. But I have no idea how to see or apply for my yearly cruise. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted April 6, 2022 Report Share Posted April 6, 2022 4 hours ago, Nickayres85 said: How do you apply for your annual cruise I recently finished on my first crusie and have a prime member in the casino. But I have no idea how to see or apply for my yearly cruise. You will get a certificate/code after April 25th that you can use for your free cruise. Quote Link to comment Share on other sites More sharing options...
CruisingOz Posted April 6, 2022 Report Share Posted April 6, 2022 Log on to the following site: https://www.clubroyaleoffers.com/ Put in your surname and C&A number and it will show you your casino offers. The status reset 1st April and to date they have not loaded the annual Prime Tier Benefit inside cabin. Should be later this month. It is worth logging on monthly to see other offers they may give you. Quote Link to comment Share on other sites More sharing options...
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