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Payment Decline but still being pulled from my bank.


manda

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I am trying to purchase activities/extras before I go on a cruise. When I check out, I receive a decline message: please contact Royal Caribbean (The money is pulled from my accounts when I receive this message).  I have tried with different cards and different banks and still have the same problem. I have even called to book and still had the same problem. The bank said there are no issues on their end. Royal said there are no issues on their end. I am not sure what to do? Please help 

 

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I had a similar problem once with one of my credit cards.  Tried a different credit card and still had the same problem.  Turns out that it didn’t like that I was adding a beach club cabana in my name when I already had a water park ticket in my name. I changed the cabana into my husband’s and it went through with no issues.  
 

I hope you’re able to resolve it whatever is causing it. 

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On 11/23/2021 at 12:57 PM, Jkaczano said:

I had a similar problem once with one of my credit cards.  Tried a different credit card and still had the same problem.  Turns out that it didn’t like that I was adding a beach club cabana in my name when I already had a water park ticket in my name. I changed the cabana into my husband’s and it went through with no issues.  
 

I hope you’re able to resolve it whatever is causing it. 

I had a similar thing a few years ago. I was working on booking my aunt and uncle a jet ski ride on coco cay. I inadvertently chose them both as a passenger and everytime I tried to run their card it said “declined”. It wasn’t until I fixed my mistake that it went through. 

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