Jacqda Posted November 14, 2021 Report Share Posted November 14, 2021 Well, this is interesting. Except for a page with the bag tag (and the next cruise advertisement page) all of pages of my cruise documents are effectively blank. They only have generic page elements like logos, page numbers, and a grid for something. Although the app has a lot in it now, I am guessing this is wrong. The server probably had issues querying the database when it was generated. I sent a message via the contact us form on Nov 7th and haven't received a response yet. At T-14 days, I think it might be time to call soon. Any guesses as to which number would be the most effective? Quote Link to comment Share on other sites More sharing options...
Neesa Posted November 14, 2021 Report Share Posted November 14, 2021 @JacqdaContact your TA, if no TA Social Media messaging. I sent a message on Twitter and they responded quickly, just tell them they are blank and ask them to "push them out" again. Be sure to supply your name and reservation number. This literally just happened to me, had my documents in 2 days. Jacqda 1 Quote Link to comment Share on other sites More sharing options...
Jacqda Posted November 14, 2021 Author Report Share Posted November 14, 2021 @NeesaThanks. I booked this direct a couple of years ago before I learned the "use a TA" lesson. Do you remember which Twitter handle you contacted? Edit: Never mind, I found it. Apparently I contacted them years ago and completely forgot about that conversation. Neesa 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted November 14, 2021 Report Share Posted November 14, 2021 This happened to me on my October Allure sailing. I let my TA know. She sent them again, but they were still blank, except for the tags. She said she let Royal know and In about 2-3 weeks a readable copy was sent to me. Jacqda 1 Quote Link to comment Share on other sites More sharing options...
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