not easy being green Posted November 13, 2021 Report Share Posted November 13, 2021 For those who have been in a Star Class recently, about when will/should the genie reach out to you before the cruise? I know that in a normal suite it is usually a week or so before. Any help would be wonderful, thank you in advance Quote Link to comment Share on other sites More sharing options...
CGTLH Posted November 13, 2021 Report Share Posted November 13, 2021 For me it usually has been around 4 weeks out from sailing for the actual Genie. Can't recall time-line for the pre-cruise survey. Maybe two months. Quote Link to comment Share on other sites More sharing options...
MLH Posted November 13, 2021 Report Share Posted November 13, 2021 I received my initial survey this week for my Jan 2 2022 cruise. Kathleen 1 Quote Link to comment Share on other sites More sharing options...
LogicallyLazy Posted November 15, 2021 Report Share Posted November 15, 2021 I got my first contact with the Genie around 1 month before the sailing. The pre cruise survey around 10 days before that WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
KevinB Posted December 14, 2021 Report Share Posted December 14, 2021 Hi - We are traveling Sunday on Oasis, and just booked an Aqua Theater Suite - 2BR yesterday. Does anyone know if the genie will reach out before the cruise still, or do we just need to wait until we get on board? Does anyone have a contact that I can use to reach out proactively? WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted December 14, 2021 Report Share Posted December 14, 2021 10 minutes ago, KevinB said: Hi - We are traveling Sunday on Oasis, and just booked an Aqua Theater Suite - 2BR yesterday. Does anyone know if the genie will reach out before the cruise still, or do we just need to wait until we get on board? Does anyone have a contact that I can use to reach out proactively? I'm not sure if the Genie will reach out with such short notice. If you get an email from the Concierge, I would reply to that and ask about the Genie. If you don't get a Concierge email, I think the address they use may be OA_concierge01@rccl.com but I'm not 100% sure. Can't hurt to try to email. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
KevinB Posted December 14, 2021 Report Share Posted December 14, 2021 Thanks. I tried that last night, so crossing my fingers. Quote Link to comment Share on other sites More sharing options...
dodgestang Posted December 14, 2021 Report Share Posted December 14, 2021 We always hear from the Genie 4 week prior to sailing. Quote Link to comment Share on other sites More sharing options...
Kathleen Posted December 14, 2021 Report Share Posted December 14, 2021 This is our first time in Star Class and we sail Jan 9. We received an email from our Genie, Dec 12. We sent an email back on Sunday Jan 11 and are awaiting an additional response. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 14, 2021 Report Share Posted December 14, 2021 I would be surprised if the Genie doesn't reach out to you even with such short notice. They will want to give you boarding instructions if nothing else. The only way they WON'T reach out to you (IMO) is if they don't get notification that you are booked in that suite in time. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 14, 2021 Report Share Posted December 14, 2021 We upgraded to star (not as last minute as you) on Allure with about a month out. Our Genie reached out within two days of us upgrading. You are on the same sailing as @Jax! She is also sailing star. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Jax Posted December 14, 2021 Report Share Posted December 14, 2021 Here is an email to the shipboard concierge team. Maybe they can put you in touch with your genie. We upgraded about 2 months ago and we received our questionnaire within 3 days and genie contact at 28 days. As others have noted, they seem to be fast at contacting star class guests who have upgraded. Hope to see you onboard! OA_Concierge02@rccl.com WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
AlmondFarmer Posted December 14, 2021 Report Share Posted December 14, 2021 oa_royalgenie01@rccl.com this is the email for a genie on Oasis who serves 8330. Shane Palmer, great dude. KevinB and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
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