NEbluebird Posted November 10, 2021 Report Share Posted November 10, 2021 We paid in full for a cruise last January but was canceled. When I call RC they tell me the money has been back sent to my bank card but it has never showed up and the bank said it never came to talk to RC. They just give me the run around. I paid for a family of four, not at all happy. Who can I get a hold of to help me? Quote Link to comment Share on other sites More sharing options...
bryresangel Posted November 10, 2021 Report Share Posted November 10, 2021 45 minutes ago, NEbluebird said: We paid in full for a cruise last January but was canceled. When I call RC they tell me the money has been back sent to my bank card but it has never showed up and the bank said it never came to talk to RC. They just give me the run around. I paid for a family of four, not at all happy. Who can I get a hold of to help me? Sorry I don't have any help with that one. But one thing I found was unusual with my refunds is that it wasn't one refund, but several smaller refunds. Taxes and fees were one, then I think I got the refund for one person and then the other. So if you are looking for your total cost, you may not see it. Linda R and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted November 10, 2021 Report Share Posted November 10, 2021 1 hour ago, bryresangel said: Sorry I don't have any help with that one. But one thing I found was unusual with my refunds is that it wasn't one refund, but several smaller refunds. Taxes and fees were one, then I think I got the refund for one person and then the other. So if you are looking for your total cost, you may not see it. Mine was refunded in two transactions, one for the deposit and one for the balance Quote Link to comment Share on other sites More sharing options...
amyP Posted November 12, 2021 Report Share Posted November 12, 2021 I have the same issue. All they can tell me is everything has been refunded. While they have made several refunds, I am still showing that I am owed $3,400. I have been on the phone with the Royal Caribbean for hours (currently on hour 2 today) and usually have to give up and call back due to lack of time! It is so incredibly frustrating. NEbluebird 1 Quote Link to comment Share on other sites More sharing options...
Sharla Posted November 12, 2021 Report Share Posted November 12, 2021 If you booked with a travel agent we can escalate that. If you booked direct I don't know who you can call, but I would recommend calling in and asking for a full accounting report, and ask for the dates they were supposedly refunded and the amounts, and the last 4 digits of the card that it went to. That will give you a little more to go on. NEbluebird, Baked Alaska, AHollyS and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Neesa Posted November 12, 2021 Report Share Posted November 12, 2021 22 minutes ago, Sharla said: If you booked with a travel agent we can escalate that. If you booked direct I don't know who you can call, but I would recommend calling in and asking for a full accounting report, and ask for the dates they were supposedly refunded and the amounts, and the last 4 digits of the card that it went to. That will give you a little more to go on. I can attest to this as @Sharla got me a full accounting report it was CRAZY with my careful notes and spread sheets I still felt cheated, it trickled in and she was able to confirm AND fight for the rest. TA all day!!! Kathleen, Sharla, Baked Alaska and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
Garywally57 Posted November 14, 2021 Report Share Posted November 14, 2021 Contact the BBB. I am still waiting on my future cruise credit for me canceling a cruise. Royal Caribbean " customer service " is a joke. I was on the phone last week well over an hour with a lady that I could hardly hear or understand. It sounded like she was in another country talking though a computer. I was told my credit would be sent this past week. It's not there. NEbluebird 1 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted November 15, 2021 Report Share Posted November 15, 2021 On 11/10/2021 at 1:28 PM, NEbluebird said: We paid in full for a cruise last January but was canceled. When I call RC they tell me the money has been back sent to my bank card but it has never showed up and the bank said it never came to talk to RC. They just give me the run around. I paid for a family of four, not at all happy. Who can I get a hold of to help me? In addition to what has already been posted, is it possible for you to contact your credit card customer service - if they see your proof of cancelled charges, maybe they can do something at their end, kind of like dispute resolution. Just a thought. I know you stated the bank referred you back to Royal, but I am not clear if you tried formal dispute resolution yet. Neesa, NEbluebird and Baked Alaska 1 2 Quote Link to comment Share on other sites More sharing options...
Heymarco Posted November 17, 2021 Report Share Posted November 17, 2021 On 11/15/2021 at 6:42 AM, ChessE4 said: In addition to what has already been posted, is it possible for you to contact your credit card customer service - if they see your proof of cancelled charges, maybe they can do something at their end, kind of like dispute resolution. Just a thought. I know you stated the bank referred you back to Royal, but I am not clear if you tried formal dispute resolution yet. Great advise. This is why you should always pay with a credit card and never a bank card. The debit cards offer so much less protection and no travel benefits. Not much help to OP now, but hopefully going forward… NEbluebird 1 Quote Link to comment Share on other sites More sharing options...
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