Cruising Couple Posted November 4, 2021 Report Share Posted November 4, 2021 I called Casino Royale today to ask when the November offers would be out. I was told my wife and I (both Prime members) would not be receiving any offers. I asked why and was told because the offers would have been for some of the cruises we already have booked. (We have 26 cruises booked). The offers we should have received would have reduced our cost on some of the booked cruises. In the past we have received offers that did apply to booked cruises, saving us money. The savings would be spent in the casino. Since Casino Royale only wants to attract new business and does NOT care about keeping it's current customers, my wife and I will NOT be gambling on our b2b cruises starting on the 14th. Going forward I do not see any reason to earn over 2500 points per year. My wife and I have 31 cruises on other cruise lines. The reason we are on track to be Pinnacle by the end of 2023 is we liked the offers we received from Casino Royale in the past. In our opinion, RCCL and Casino Royale have made a poor business decision. I hope they rethink this new policy before they lose our business permanently. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 4, 2021 Report Share Posted November 4, 2021 Even if you have already booked a cruise without using a casino offer, if the offer hasn't expired, you can still have the cruise repriced using the offer. If the offer has expired I'm sure they would not honor it. I haven't received a spontaneous casino offer since we moved from VA to FL (almost a year ago). Every once in a while I will call and they will give me a list of crappy offers and promise that the "monthies" will resume automatically but they never have. Since I'm not booking any new cruises anyway I have just quit worrying about it. I will totally agree with you on one thing....Club Royale has a for-sh*t system for getting promos and offers out, but it's no worse than any of Royal's IT programs....which isn't saying much. VirtKitty, tonyfsu21, perfectdayheyhey and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Swar Posted November 4, 2021 Report Share Posted November 4, 2021 My wife and I are "Choice" members. We have had offers for 3-5 night cruises to be booked in October and November. The cruises have to be completed January through March 2022. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Hagar Posted November 4, 2021 Report Share Posted November 4, 2021 Throwing another casino log on the fire here; As a agent, casino now blocks me from using automation to apply a price drop to my customers bookings that have casino $ certificates applied (NOT referring to free offers, even $100 per person locks me out). I have to call them and then trust that they will do the right thing. They won't even send me a copy reflecting MY commission, they just tell me the amount over the phone. I don't see this holding up but my franchise ends next summer so I probably won't be there for "the fix." Side note-I'll get my fourth and fifth spires during 2022 so I love the product as much as I detest the "glitches." Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 4, 2021 Report Share Posted November 4, 2021 14 minutes ago, Hagar said: Side note-I'll get my fourth and fifth spires during 2022 so I love the product as much as I detest the "glitches." WOW ! Congratulations !!! What an awesome achievement. I knew that they had made it much more difficult for agents to own and manage casino bookings. Even bookings that I have made myself through the casino and tried to move to my agent have been FUBAR. The only way I can get her name on the booking is as a "note". Her name will not appear as the managing agent. Frankly, I have no real idea whether she is getting any of the commission or not. I do the best I can and hope for the best. Quote Link to comment Share on other sites More sharing options...
Rory Posted November 4, 2021 Report Share Posted November 4, 2021 I am Prime and just had several offers expire end of October. Usually new offers have appeared for the next month and I currently am showing only my annual cruise listed on the website. I called the prime number and there was no reason given for no new offers. They noted my annual benefit available and any future offers for prime members would appear in the future. I specifically asked why no new offers have been sent out and they were very carefully and politely avoiding any specific answer. I can only assume they are pausing offers temporarily for some business reason. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Rob&Ana Posted November 5, 2021 Report Share Posted November 5, 2021 You can also call them to book a cruise and ask for a deal. I sometimes check the RC website for a specific cruise and make a note of the price, then call the Casino and they usually match the price plus offer a Casino 10% discount. I do this when I am going to book something anyways... WAAAYTOOO and AHollyS 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 5, 2021 Report Share Posted November 5, 2021 All of my recent casino bookings also allowed me to stack several different discounts in addition to the casino discount. This hasn’t always been the case. Rob&Ana and AHollyS 2 Quote Link to comment Share on other sites More sharing options...
Grammy Posted January 2, 2022 Report Share Posted January 2, 2022 We have 26 cruises with Royal and have only recieved 1 offer ever!! When I questioned it they gave some explanataion that still doesn't make sense. Our friends who rarely cruise got 6 offers in 2 months and another friend cruised once and he's gotten 2 offers. Seems they are trying to attract new business and that's ok but take care of loyalty. It should count for something. Makes me not want to lose anymore money in the casino Quote Link to comment Share on other sites More sharing options...
CruiseFan21 Posted January 2, 2022 Report Share Posted January 2, 2022 All depends how much money you win/lost overall….. I’m pretty even, and still receiving offers at least 2/3 times a month… Can not complain and want to continue my gambling sessions in Royal Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted January 2, 2022 Report Share Posted January 2, 2022 This past cruise (12/20) we had the monthly casino offer in our room. We had two offers listed on the Casino Royale website besides our annual offers but they were from the wife's points earned on our two previous cruises. It appeared in our list when we returned home but thought it was unusual that they gave it to us when we boarded. Still only goes out until the end of June and we have multiple cruises already booked through August. Still waiting for that Fall list to come out. Quote Link to comment Share on other sites More sharing options...
Swar Posted January 3, 2022 Report Share Posted January 3, 2022 We've had @18 fully comped cruises between November 2021 and June 2022 and one with discounts. After tax, gratuity, and @$300 balcony upgrade fee we are at @$700 /cruise. Not to bad. Also booked 2 rooms on the same cruise 4 times to get double points - the tax and gratuities are the same for 2 people whether you book one room or two. So one room goes empty. Seems silly, but I play the cards I'm dealt. We are Prime and will be diamond by March 5th. Our only real expense is Wifi which I get at a discount. About as cheap as sitting at home. On April 1st, we get 2 X 7 day cruises thrown in and plan to hit Europe. Quote Link to comment Share on other sites More sharing options...
Yesiamthere Posted January 4, 2022 Report Share Posted January 4, 2022 I’m a repeat casino booking customer and a prime member and receive at least weekly e-mail and snail mail offers. Offers received remain the same since pre-covid. Quote Link to comment Share on other sites More sharing options...
Anthems of the seas 2023 Posted May 16, 2023 Report Share Posted May 16, 2023 On 1/2/2022 at 8:18 PM, Grammy said: We have 26 cruises with Royal and have only recieved 1 offer ever!! When I questioned it they gave some explanataion that still doesn't make sense. Our friends who rarely cruise got 6 offers in 2 months and another friend cruised once and he's gotten 2 offers. Seems they are trying to attract new business and that's ok but take care of loyalty. It should count for something. Makes me not want to lose anymore money in the casino I fully agree I’ve gone on 7 cruises in the last 18 months have used the casino and got a couple of thousand points but not quite reached prime, yet I’ve received nothing except what I won on board maybe a $200 casino voucher, yet I know of 2 people that have cruised once used the casino have not even 1000 points and have received 6 free cruises in the last year, how do they justify that ? Seems like if your booking and paying for your cruises you get nothing although common sense and a good business sense would reward paying customers and especially paying customers that spend money in the casino seems all backwards to me I believe there system is a total and utter load of s*** Quote Link to comment Share on other sites More sharing options...
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